• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

The Carphone Warehouse has several internal and external customers. An internal customer is customers who have an interest in the business who work within the organization.

Extracts from this document...

Introduction

Pass 1 - How customer service is developed. Chosen company Carphone warehouse. Carephonewarehouse is Europe's largest independent mobile phone retailer, with over 1,700 stores across Europe. They are based in the United Kingdom. Outside the UK and the Republic of Ireland, the retailer is named The Phone House. Types of Customers The Carphone Warehouse has several internal and external customers. An internal customer is customers who have an interest in the business who work within the organization. An external customer is somebody outside of the business who has an interest in buying from the business. The internal customers of Carphone warehouse will be: * Staff and colleagues in the department - These will expect the business to treat them well and make sure that the working conditions are good. ...read more.

Middle

The staff of Carphone Warehouse will expect a clean and tidy working environment. * Managers and owners of the business. They will expect all staff who work for the business to put in their best effort on a day to day basis in order to give them the biggest profit possible. They will expect that staff will turn up on time and have a good attendance. They will also expect all staff to follow health and safety procedures by their rule every single day to avoid accidents at work. The external customers of Carphone Warehouse may include: * Students * Businesses * Children * Students will expect to have student discount as the majority are low earners compared to other Carphone Warehouse Customers. ...read more.

Conclusion

* Children and families- They will expect to have cheaper options such as pay as you go deals. The parents will expect that the phones can have some kind of security whereby certain numbers can be barred so that the children cannot run up a bill and the will also expect that all deals will be on a pay as you go basis. My needs and expectation in Carphone Warehouse Being a student I would expect the staff to treat me with respect but also give me the details on options that match in with my price budget. I would expect the staff to give me details on all phones available and all different tariffs before giving me the time to make my mind on which option is best for me. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Case Studies section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Case Studies essays

  1. unit 8 business online p1

    It's also useful if large quantities or any obvious errors are queried before the order is processed. Online customers are protected by the sale of goods act and the supply of goods and services act 1982 in the way other consumers are.

  2. EVALUATE THE EFFECTIVENESS OF APPLES APPLICATION OF THE MARKETING MIX WITHIN THE UK MARKET

    It generally includes supporting elements such as warranties, guarantees, and support. * Pricing: This is the process of setting a price for a product, including discounts. The price can simply be what is exchanged for the product or services, e.g.

  1. Would the opening of a fast food restaurant on Riddy lane (Luton) represent a ...

    Indian restaurant, a Chinese restaurant and a fish and chips business as well as a bakery as all the business mentioned are already nearby the planned location. Based on the secondary research I have carried out I have realised that the sandwich market is showing signs of profit and growth.

  2. Unit 1 investigating business

    and value, so that we make every customer in every restaurant smile' McDonald's objective is to increase its customers by 30% in the next 9 months and to increase its profits by 30% by the next 7 months. Meeting aims and objective at McDonalds.

  1. Strengths & weaknesses of a business idea. Research for a new electronics shop.

    with the results in the way you want * It is not shared with others if it is up to date Disadvantages of Primary Research * It can be time-consuming * It can be very expensive sometimes to carry out yourself.

  2. Unit 5 - Customer Services A lvl

    Internal and External Customers and their needs Because Pizza Hut is generally known as a world wide company this would mean that the business would generally have a different range of customers, both internally and externally. Internal customers would be classed as those who work for the business, although they

  1. This GCSE coursework is about setting up a free-range egg unit in the Retford ...

    Please respond in the table below to the statement that best represents your views. Key: SA= strongly agree; A= agree; N= neutral; D= disagree; SD= strongly disagree Statement SA A N D SD Battery hen farming is cruel Hens should not be kept indoors without outdoor access Hens should be able to express their natural behaviour e.g.

  2. Primark and Blockbuster Describe the main aims and objectives of the business and the ...

    In general, a company such as Primark that achieves economies of scale lowers their average cost per unit through increased production seeing as fixed costs are shared over an increased number of goods. There are two types of economies of scale; one which is an external economy, which means that

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work