The following report is aimed towards the argument for participation in the decision making process, intended to provide the opportunity for employees to develop their knowledge and skills in exercising initiative

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TABLE OF CONTENTS

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Executive Summary

Employees of the organisation at Lenards are currently uninvolved in the organisations decision making process, therefore influencing the members of the team to continuously feel left out and affecting the team’s cooperation. In comparison to this issue the following report is aimed towards the argument for participation in the decision making process, intended to provide the opportunity for employees to develop their knowledge and skills in exercising initiative, and influence within the business environment.

Firstly, the roles, responsibilities and work practices constructive to achieving the group and individual employee’s specified work outputs are discussed, and it is established that the method is believed to be a ‘linked sequence’ between customer service, store appearance and food preparation which if correctly accomplished the result of the stores objective is that customers will return and will be fulfilled with the service. By looking at this method it has become understood that the organisation is presently performing poor customer service and store appearance, this is due to the fact that employees are not working as a team to accomplish these problems.

In accordance with the organisational goals and objectives the employees priorities are based on the customer’s satisfaction and willingness to return to our company. Work practices and behaviors strongly reflect on customer’s feedback. The business as a whole; service, food quality and store appearance promotes positive reactions from the public, therefore the business’s sales increase. In a successful business the environment must be of a friendly and enthusiastic nature with a group of people whom are also willing to work together to complete tasks that come together to make a positive impact on the business’s reputation. Negative service generates from the lack of team environment, knowledge of products and the employees level of morale.

Certain aspects of the working environment at Lenards form opportunities to assist in commitment to the goals and values of the organisation including encouragement from the employer, a supportive working environment and a provided list of products required to be prepared. In a successful business the environment must be of a friendly and enthusiastic nature with a group of people whom are also willing to work together to complete tasks that come together to make a positive impact on the business’s reputation.


Objection of Research

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The relationships and forms of leadership within the group at Lenards are examined in relation to exercising initiative in a business environment.

Background Information

Employees of an organisation are currently uninvolved in the organisations decision making process, therefore influencing the members of the team to continuously feel left out and affecting the team’s cooperation. This effects the management decisions because the group cannot work together and situate their ideas to resolve the decisions. Much progress can be made by understanding the essential nature of leadership as it is a powerful influence in organisations and societies.

The ...

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