• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

The needs of different customers at Drayton Manor Park

Extracts from this document...


The needs of different customers at Drayton Manor Park The customer needs for individuals All the customers that come to Drayton Manor Park have their own individual needs. Each individual customer likes to be provided with different services to make them self feel more comfortable. Some unpredictable situations would be that if there was a security alert that would affect each individual customer in Drayton Manor Park. If a customer was on a ride and it immediately broke down and it would cause a risk to the customer, depending of the physical status of the customer, he or she would want to be treaded differently. If a customer had an illness or some sort of medical problem, they would want to be treated in a way that they would be most comfortable. All customers of Drayton Manor Park would want their information to be kept private and safe, so when they go and buy products on a credit card, they would expect their information to be kept safe and not given out, so Drayton Manor park has got a data protection act, where any customers information cannot be viewed by anyone that hasn't got authority. ...read more.


People of old aged sometime find it hard to keep up to what staff members are saying so they should provide trained staff to deal with them. Sometimes customers might get ill on the rides or on the park and the staff has to treat them, if the small aged children get ill they will have to treat them in a different way to OAP's, so they will have to have trained staff to do all this. Needs for people from different cultures All customers want to be treated well, so they want the staff to be good to them, they won't want to be racially abused by staff just because they are of a different culture. Drayton Manor Park has many restaurants and different people from different cultures have specific food or diet requirements such a vegetarian food and halal food, so the park should provide their customers with food that all people can eat. The needs for non-English speakers Many people from around the world come to Drayton Manor Park, and they all may not no English and they will find it hard ...read more.


The needs for young children Young children often find it hard to understand and respond to adults, so the park should provide friendly staff who knows how to treat young children. The park should also provide simplified instructions around the park, so it is easier for the children to understand, instead of them going around looking for staff and asking them, this will also save time for the staff. If there is a security alert in the park, the security should be aware to get all the children out of the park safely and to see that there are no children around the park when they shouldn't be. Young children often don't like to eat the same food adults do, so the park should provide the children with food that they most like to each such as chips and burgers. The needs for business people Sometimes business groups go and visit the park looking for various information, and it is the parks duty to provide them with that information. Business peoples understand is sometimes greater than other customers, to they should be treated in a more formal way. By Sheryar Ahmed ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Tesco's different stakeholders are:Employees

    The local community is not very happy with this as it will affect their homes if they live very close to the shop and their roads will increase in traffic as more and more people will be shopping in the extra hours.

  2. As a short-term business Consultant, I have been hired by Alton Towers PLC to ...

    If the employees are enjoying their work then they will have better standards and it will help the guests to enjoy their time at the park more as well. The work at Alton Towers is seasonal and they want the staff to come back for each season.

  1. The background of the Kettering Park Hotel and Spa

    Being an Ltd Shire Hotels obviously have a Memorandum of Association to track the company details, they also have Articles of Association to chart the shareholders and the owners of the business as well as the division of profit. John Yerburgh also owns Daniel Thwaite' s since the eighties, he

  2. Human Resource department of Thorpe Park.

    From seasonal cast 14 have been made permanent. 2.2.8 Succession What does Thorpe Park hope to accomplish in the future?. They want to increase their sales through good guest care; this will need high-level training of staff to achieve this.

  1. Communication between nursery children

    Group communication is when a lot of people are communicating together as a group. In the nursery I saw in the nursery that teacher's uses group interaction when she/he is discussing ideas about the way that children are behaving in the nursery or about the nursery.

  2. What products and services do you think are at Drayton Manor?

    In 2009 Drayton Manor will open a 4D cinema showing the film. "The Curse of Skull Rock". Storm Force The storm force is a water ride which is based on a story of a lifeboat rescue. This ride is supported by a charity and accepts donations on site, this charity is called RNLI.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work