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The purpose of the coursework is to produce an analytical report on how a medium-sized or large business manages their human resource department.

Extracts from this document...

Introduction

Introduction The purpose of the coursework is to produce an analytical report on how a medium-sized or large business manages their human resource department. For this coursework, I would need to show the importance of the human resources management to the business, providing a comprehensive overview of all four of the following functions and focussing in depth on one of the following functions, either: * Human resources planning * Recruitment & Selection * Training & development * Performance management The objective of this coursework is to find out how the human resource department applies to the company, what the functions of the department are and how the human resource department contributes to the success of the company. In 1974, McDonald's opened it first restaurant in the UK. Today more than 2.5 million people in this country place their trust in McDonald's every day - trusting the Company to provide them with food of a high standard, quick service and value for money. McDonald's is the world's leading food service retailer with more than 30,000 restaurants in 119 countries serving 47 million customers each day. It's one of the worlds most well-known and valuable brands and holds a leading share in the globally branded quick service restaurant segment of the informal eating-out market in virtually every country in which McDonalds is in. McDonald's was founded in 1954 by the McDonald's Brothers, Dick and Mac. Raymond Kroc was the first franchisee for McDonalds in San Bernardino, California. In 1955, he opened his first restaurant in Illinois and that was when the McDonald's corporation was created. Functions of Human Resource The role of Human Resource Human Resources are the most important resource in any organisation and there is a direct connection between the quality of the workforce and commercial success. To succeed, an organisation needs staff who are committed to meeting its aims and objectives, equipped to do so by adequate training and motivated by management to achieve their potential. ...read more.

Middle

An Industrial Tribunal is available for people who feel that they have been discriminated against by any organization, for example, during an interview. This Industrial Tribunal can award damages if it feels that a person has a fair case of being discriminated against by an organization. Another "Act" that can be looked upon as discrimination by an organization is the Equal Pay Act (1970). This implies that men and women must receive equal pay if the work that they do is the same or similar. Carrying out the interview Interviews are the most vital part of the recruitment process for McDonalds and the potential employee. The interview can give McDonalds a lot of information about how the potential employee looks, behaves, talks and basically how he or she comes across as a person. That's why it is so important for the potential employee to dress appropriately and talk with confidence when answering any questions set to him/her by the interviewer(s). Most people have had at least one experience of being interviewed prior to employment. There are a number of factors, which would be taken into account when carrying out the interview. The interview should be conducted around a simple plan and be based on a number of questions against which all candidates will be assessed. It is also considered good practice to prepare suitable place for the interview, such as a warm, quiet, ventilated room. The interviewer should also ensure that the candidates have a friendly reception and are informed of what is expected of them. The average interview usually takes around thirty minutes. The interview plan organizes the time to cover the important aspects in assessing applicants. The plan must be flexible enough to allow the interviewer to explore areas that may come up during the interview. McDonalds can follow a simple strategy of what the interviewer should do and what the interviewer shouldn't do before and during the interview. ...read more.

Conclusion

However, when each side is attempting to achieve the maximum, the potential for conflict is always there. * Theory X and Theory Y - The managers of McDonalds are at the forefront of potential conflict within the business. Many managers of any organization might believe that Douglas McGregor's Theory X is the correct one to go by but others may argue that Theory Y is. This can cause managers to argue whether the employees of the business should be given more responsibility or whether they should be told what to do, how to do it and to do it in a certain amount of time. * Appraisal - This is the most common cause of conflict in any large or medium sized business including McDonalds. Employees sometimes wish to be left alone to get on with their job instead of being told how good they are at doing it (they may feel like they have someone behind their shoulder keeping an eye on them all the time). Therefore, these employees will be against the idea of an appraisal system in the organization. There is always the potential for conflict in McDonalds whether an appraisal system is in use at the company. Employees may feel that they are working much harder than what the manger(s) recognizes and may feel like they deserve more appraisals, which can cause disputes and disagreements. Also other kinds of disputes may tend towards that of favoritism or victimization. Staff workers of McDonalds could get jealous of those who may look to be favored by the employer(s) and could feel victimized due to a lack of attention. * Departmental rivalry - The managers of McDonald's human resource department have the extremely difficult job of deciding which areas of the business gets the benefits of staff training and development. But these benefits for the different departments of McDonalds are limited therefore some departments miss out therefore causing major conflict between all the department managers. ?? ?? ?? ?? Kajal Maisuria Unit 4 - Human Resource ...read more.

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