Providing the needs that the employee might need: this could be done by providing the correct equipments, and the working environment needs to be clean. This will increase the competitiveness of the business because employees are able to work in a relaxed environment where chairs and working desk feels comfortable and so forth. This will therefore make the employee work harder as he or she will not feel tired, or get stressed but instead feel happy and relaxed which should therefore make employees work harder and be more efficient in their line of work. As all their needs are required such as the latest technology being available to the employee, which should make the employees work even easier, and this should therefore improve the competitiveness of the employee.
Making employees work in teams with other members of staff, will improve the friendship between employees, and also improve teamwork in the company. This will improve the competitiveness of Top-Shop because employees in the business will be able to socialite with other workers and make them feel they are in a part of a team. The employee will feel happy and be able to work harder and therefore more efficiently in his or her line of work. The other benefit is that every member in the group can contribute their skills therefore if a certain task is set each employee can participate and apply their skills. This will make work done faster and more detailed. Therefore improving the competitiveness of the business.
Setting up appraisal systems will improve the competitiveness of the business in a very big way because bonuses could be offered to the best worker. This will cause competition between the employees as each employee will work at their hardest level to get a bonus, therefore producing quality work and efficiently and at a very fast speed. However the appraisal schemes could get boring after a while by employees. So the appraisal systems should vary by offering free days off or a holiday and so forth. This will keep employees working hard until they receive an appraisal. This should therefore improve the competitiveness of the business because employees who didn’t’t receive an appraisal will work harder for the next one. This will benefit the employee and the business as Top-Shop employees will produce more work and sales should therefore increase making the profit to higher then previous years.
3. Identify the relationship between the training and development you identified in Task 3 and the management of performance. If they are not related what could be done to develop this relationship? Analyse this relationship further. What is good? What is bad? How could or should it be improved?
As you can see they are very closely linked because management of performance overseas the training and development programme. Because in order for the training to begin the business will have to check the performance of employees and this could be done by peer evaluation. Therefore the performance management manager will have a chat to the employee, to see how well he is doing by asking him or her questions and so forth. This will be taken into account and compare their working stats against their expected results. Therefore if their results are lower then expected it will give Top-Shop the first sign that the employee might need more training, and therefore the performance management will find out what was wrong and give the member of staff the training he or she needs in order to improve upon all the negative points into positive ones. All the information that the performance management has gathered will be given to the training and development programme which will decide which training the employee might need by taking all things into account. Such as what the work the employee is doing, what skills he or she needs to learn, what skills he can improve on and so forth. And using this results achieved when they done his or hers performance review. When having done this they will decide if he or she needs in house training, a mentor and so forth.
If they were not related then performance reviews could relate them together such as peer evaluation, self-evaluation and so on. This would link them together because the performance reviews would gather results about the employee and use them to create a effective training programme where skills could be taught where the employee doesn’t have or wasn’t good enough for the company.
Analyse this relationship further. What is good? What is bad? How could or should it be improved?
The good thing about the relationship between the management of performance and the training and development programme is that they can work coherently to train up employees who haven’t got enough skills or just need to upgrade them. Because the performance management department can find out any weak points about the employee and notify the training programme and letting them change the training programme so that it is linked to the employee and that he can improve his or her skills. Another advantage is that the training programme can be directly co-ordinated with the problems of the employee because instead of teaching the employee the whole course again they will only have to teach the employee with the problems he is having with.
I do not see any problems with the relationship between performance management and the training and development programme. Because everything is so closely related that no problems should occur between the bonds. Because the performance management department will have to say what’s wrong with the employee and what skills he requires. And the training and development programme will just set up a few lessons, which would teach the employee the necessary skills he or she needs. However one problem could be that the analysis of the employee would not be enough because the training centre might not fully understand the problems of the employee so the analysis of the employee should improve.
The relationship could improve by performance management given a more detailed analysis of what the problem is with the employee this would therefore give the training and developments programme a better understanding of what the employee doesn’t understand. And what training should specifically be aimed at this member of staff.
4. How does the performance management in your company make a positive contribution to the activities of the business? Outline how you business links performance reviews and evaluations to appropriate training and development.
Performance management makes a positive contribution to the activities of the business, as they want Top-Shop to be pulling into the same direction. Therefore this company will set out a mission statement identifying the overreaching aims of the business. Given the aims and values, the business can now create objectives at every level within the company- right down to personal objectives for individual members. Therefore the performance management contributes positively to activities in the business because performance management helps employees work better and more efficiently in their job. This is because performance management makes a statement outlining the company’s values, and a statement of the business’s objectives. The business breaks this down further to the employees so that employees can help my business to meet its objectives and activities. This will improve the competitiveness of the business because individual objectives for employees will be set so that they meet it. E.g. the company will set out a goal for an accountant that could be to work out ways to cut down costs of the company and so forth. This will have improved the competitiveness of the business because every employee will be working in the same direction. Also all the staff will know what to do and when to complete their work in time. This should therefore make the business run effectively and smoothly which should produce more work from employees and increase sales of the business. Therefore performance management helps activities to be done more quickly and efficiently because the employees will be given tasks to do, which they will carry it out.
Performance management also makes employees feel happy and more motivated at their job therefore they will be more efficient and effective. Also providing training and making the job environment in good condition. Which makes activities to be done more easily.
5. What do people at your company think about performance management? Does it have a really positive role or is it a way of the management ‘checking up’ on employees?
Employees have different thoughts about the performance management schemes because some believe it’s worthwhile, whiles others believe it’s a waste of time. This is because Employees who want to improve in their job might want to receive performance reviews so that they can find out what they are weak at and strong at. If they find any weak points then they can be retrained so that they can improve upon their job. Also they will want higher wages if their performance improves, and have a better position in the business.
Furthermore other employees only do it so that they can receive higher wages and be praised so that they can increase their chances of promotion. However this is a good point because it shows motivation that the employee will work harder for an increase in money.
Some employees believe it is a waste of time because they believe that the business might only want them to work harder, and their wages won’t increase. But others only do it so that they are kept secure in their job, showing that they are interested in the business.
However some employees might like it because it motivates them that they are getting praised for their work.
Does it have a really positive role or is it a way of the management ‘checking up’ on employees?
I believe that it works for both reasons because performance management does have a positive role on employees and also the manager wants to know how well the employees are doing and so that they are kept on their toes and this will make employees work harder.
It has a positive role because some employees prefer having their managers checking up on them so that they know how well they are doing, such as knowing their strong and weak points. So that the employee knows what areas to improve on. This will also make the employee believe that the business is interested in him or her and make either feel that the business cares for them. This will make the employee feel happy and more motivated when doing their job and therefore produce more work. The manager will also praise good working employees so that they are kept happy and well motivated
However some employees might like it because it motivates them that they are getting praised for their work. And makes them work even harder therefore producing better work. Because some employees might need other employees who are working harder than them and are getting employee of the month, it will help them to be motivate so that they can do their work and have the confidence that they can do the same.
I also think performance management is done to check up on employees because if businesses keep employees who are wasting time, useless and not working effectively it could cost them a lot of money. Therefore performance reviews are done to remove these unwanted employees, but also for businesses to see any weak points in their employees so that they can retrain them and work better at their job and be more efficient and improving upon sales of the business. And most of all to keep employees on their toes and up to date on their work so that they know that they will have to do to keep on working hard, in order not to get sacked. Therefore I believe that performance management is done for the positive of the business and is another way of checking up on employees’ performance.
6. Has performance management made a difference to the competitiveness of your business? Who are your main competitors and do they use performance management effectively? Give examples where you think performance management has given your company the edge over the other.
Performance management has made a difference to the competitiveness of my business because it helps employees work better and more efficiently at their jobs. This is because performance management makes a statement outlining the organisations values, and a statement of the organisations objectives. The business breaks this down even further to the employees so that employees can help Top-Shop meet the businesses objectives and its aims. This will improve the competitiveness of the business because individual objectives for employees will be set so that they are linked to the business’s objectives, which will be given to individual employees, for example an accountant would be set a goal so that he can work out ways to cut down costs of the company and so forth. This will have improved the competitiveness of the business because every employee will be working in the same direction. Also all the staff will know what to do and when to complete their work on time and this should therefore make the business run effectively and smoothly which should produce more work from employees and increase sales of the business.
Performance management running performance review’s this should improve the competitiveness of Top-Shop because they could check up on how well the employees are doing, this could be done by peer evaluations and so forth. Therefore an example could be a performance appraisal could be for a manager to sell one 600 or more products within the one-month’s time limit. Therefore if the manager sells less than the 600 products then a full analysis can be done to see why the goal was not achieved. The performance appraisal helps this by comparing the managers’ results to his or her expected, therefore wherever he or she went wrong it can be improve on, allowing he or she to improve upon their skill as a manager. This will make the business more competitive as performance reviews can be done to see how the employees or managers are doing therefore if there is any problems they can work improve on it by retraining.
Setting up appraisal systems will improve the competitiveness of the business in a big way because bonuses could be offered to the best workers. This will cause competition to increase between the employees, as each employee will work at their hardest level therefore producing quality work and efficiently at a fast speed. This will keep employees working hard until they receive an appraisal. This should therefore improve the competitiveness of the business because employees who didn’t’t receive an appraisal will work harder for the next one. This will benefit the employee and the business as the company’s employees will produce more work and sales should therefore increase meaning the profit will be higher then previous years.
Providing training by Top-Shop has improved the competitiveness of the business in several ways because employees can be taught new skills by training such as external training and so forth. This will help the business because not every employee in Top-Shop will be on the same standard of work therefore it is wise for employees with low skills to be taught new ones. Top-Shop does this and therefore invests heavily into training programs. Training will benefit my company because employees will be taught new skills, this will therefore make employees work better and therefore mistakes will be reduced and their rate of work will increase substantially.
Top-Shop’s main competitors are Next, Matalan and Gap. The performance management done by these businesses all vary because Next is probably the best at performance management because they sell products similar to my business and therefore set up similar training schemes, appraisal schemes and so forth. Other companies such as Matalan and Gap are not as good because even dough their businesses are big they train employee’s different skills, and not specifically for a mixture of clothes, mobile phones and so forth. This will therefore lack their employee’s knowledge and possibly when a customer asks them a question they might not be able to answer. Therefore Next are the main competitors and they could set up similar training schemes. They could also invest heavily on performance management and so forth. They still have a problem in the appraisal system because, apparently not enough bonuses are going round, or employees are not getting praised which affect the motivational levels of employees.
Performance management has given Top-Shop the edge over the other businesses. By doing extensive research into training and appraisal schemes, and this is how the business will be more competitive then their competitors by…
Setting up appraisal systems because this will improve the competitiveness of the business in a very big way as bonuses could be offered to the best worker or the most improved employees. This will cause competition between the employees as each employee will work at their hardest therefore producing quality work and efficiently and at a good speed. However the appraisal schemes could get boring after a while by employees therefore the appraisal systems should vary by offering free days off or a holiday and so forth. This will keep employees working hard until they receive an appraisal. This should therefore improve the competitiveness of the business because employees who did not receive an appraisal will try and work harder for the next one. This will benefit the employee and the business as my employees will produce more work and sales should therefore increaser meaning the profit will be higher then usual.
7. Does it matter if the employees in your business are motivated? Why?
Yes it does matter to Top-Shop because if the employees are well motivated then employees will work harder and produce better quality of work, which increases the competitiveness of the business. However if the employees are unmotivated meaning they are not happy their work will be satisfactory as they will not be working hard and become less efficient in their job.
Therefore the business will take a great care about the motivation levels of the employees because unmotivated employees wont work hard therefore sales are down and the yearly profits will decrease as well, and if they are motivated then the opposite will happen. Therefore the advantages and disadvantages of motivation levels are shown below…
Motivation is therefore very important to Top-Shop because well-motivated employees will increase the competitiveness of the business. This is due to the staff working harder, producing better quality of work and their quantity of work will increase as well. Due to these factors the sales of my business will increase substantially because staff members are working harder then our competitors employees. Customers will know this when they do their shopping at my business and therefore do their purchasing from my business more often. They might also tell their friends who would also come to my company therefore sales increase. Which should increase the profit of the business this could therefore be used to get better technology, train staff again and make them even better at their job. Or wages can be increased to make employees work harder and be satisfied in their job and to keep them at the company and that they wont leave for another business who might offer a better deal.
Therefore if there are any unmotivated staffs at Top-Shop they should be identified quickly and be made happier especially if they are on of the best employees. This could be done by putting the employee in a group so they can talk to other employees therefore releasing their stress make friends so they know that members of staff like them. And that the employee doesn’t’ feel left out. This will make the member of staff feel happier and work with better motivation.
Therefore if there are fewer employees who are unmotivated in Top-Shop then less money will be wasted because of their efficiency of work. Therefore the more motivated the workers are the better quality of work will be produce and the competitiveness of the business will increase and so will the profits of the business.
