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Theoretical Analysis of my Creative Problem Solving In this next part of the assignment I will be reflecting upon my actions, 'stepping back' from the scenario that I found myself in at Tesco, and analysing all the reasons for the actions that I took

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Individual Written Assignment Introduction Throughout this assignment I will be reflecting upon the creative and innovative actions that I took, when faced with a problematic scenario at place of work a few years ago. I will also be 'stepping back' from the situation to analyse the possible reasoning behind my behaviour when faced with this predicament. Whilst reflecting upon my actions I hope to be able to consider in a wider context all the other potential solutions that I could have offered to tackle the problem that I faced, and by doing so test my original interpretation of the problem. To assist in my reflecting breakdown of the problem in hand, I will be using certain features of the framework provided by Hatton and Smith (1995). This framework consisted of 4 types of reflective techniques including; 1. Descriptive writing 2. Descriptive reflection 3. Dialogic reflection 4. Critical reflection As well as this framework, I will also be tying in applicable theory and models provided by authors in this particular field to underpin my analysis of my actions. I hope by the end of this assignment that the research I have gained in the field of creative thinking and the tools learnt for lateral thinking will assist me in my future, so that I can contribute to any problem I am faced with in a fast and effective manner. The Problem Described I spent 2 years working at the local Tesco in Leicester as a check out assistant, during this time I came across many scenarios that required me to be creative and innovative in the way in which I greeted and served customers, such as sorting out there shopping into appropriate bags to ensure that the products inside will not be damaged in transit etc. ...read more.


A little over a month had passed and I was called into my section managers office and to my surprise, be informed that I had achieved the 'Blue Flag of Excellence Award' for my efforts with regards to the lack of lockers. This award was handed out to selected employees who had showed excellent initiative and hard work within the workplace. I was also informed that they had planned to carry out my idea with immediate effect. On that same day notices were being placed around the staff changing rooms and cafeteria that all locker keys must be replaced within a week, and failure to do so would result in unopened lockers being opened by management with a master key and possessions inside being thrown away accordingly. A week had passed and positive results were already being shown, the lockers had all been tagged and dozens were available for employees beginning their shifts. And there was little dispute from members of staff in light of the new changes. Theoretical Analysis of my Creative Problem Solving In this next part of the assignment I will be reflecting upon my actions, 'stepping back' from the scenario that I found myself in at Tesco, and analysing all the reasons for the actions that I took. I will be using theoretical frameworks provided by authors in this particular field to help explain the reasons that I suddenly needed to find a solution to the problem I was faced with. By doing this I will hope to find out why it is that creative thinking and innovative solutions are suddenly triggered off and provided when certain individuals are faced with dilemmas. ...read more.


If I had the knowledge back then that I have now, from taking part in the wider reading for this assignment, then there is a possibility that I could have resolved the situation with a win/win outcome for all members of staff. This could have been achieved by adapting the tools provided by the numerous authors in the field of creative problem solving to the dilemma I was faced with at Tesco. Im a firm believer of De Bono's quote which states; "Using creativity is the cheapest way of making better use of the existing assets." This quote captures the very essence of how a problematic and escalating dilemma that I faced in my work place could be solved simply by stepping back from the situation and thinking 'out side' of the box and providing creative solutions. What I've learnt from reflecting upon this particular event that I chose to tackle was the very fact that I should always be open minded to new ideas, try not to solve problems by strictly thinking in a vertical and low risk fashion, always consider that there are new ideas out there just waiting to be dreamt up. Lateral and transformational ways of solving problems do bring high risks factors, however it is always best to have at least tried, and if your solution fails then you can learn from your mistakes and consider new ideas. In my situation I could of easily gone along with the crowd and contribute to the problem, instead I chose to do something about it, and in this incident it paid off and my creative thinking had awarded me with the knowledge that I contributed in improving the work environment at Tesco. ...read more.

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