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This coursework is about the customer service at Argos. It covers the following:Responsibility of the customer service department. Customer service policies at Argos. Ways of improving customer service at Argos

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  • Essay length: 8103 words
  • Submitted: 31/03/2006
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GCSE People in Business

The first 200 words of this essay...

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RATIONALE AND ACKNOWLEDGE ........................................

INTRODUCTION ......................................................................

CUSTOMERS AND THEIR NEEDS .............................................

CUSTOMER SERVICE DEPARTMENT ........................................

CUSTOMER SERVICE POLICY ...................................................

MONITORING AND IMPROVING CUSTOMER SERVICE .........

CRITICAL EVALUATION OF CUSTOMER SERVICE ..................

CONCLUSION ............................................................................

REFERENCES ...............................................................................

APPENDIX ..................................................................................

RATIONALE

I am doing this coursework to meet the general requirement for Unit 10: customer service. This is also to have a basic knowledge of customer service, which I would need in the future.

ACKNOWLEDGEMENT

I will love to thank God for the wisdom given to me to enable me complete this coursework. I would like to acknowledge the help of my teacher Mr Kuffour in making this coursework a success. I would also like to thank Mr Wharton the manager of Argos Peckham branch for giving me enough information to complete this work.

Lastly, I would like to appreciate my friends Sia and Folake for all their encouragement and support.

INTRODUCTION

Customer service is the set of behaviours that a business undertakes during its interaction with the customers. The notion of using customer service as a tool to gain competitive advantage started

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