• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

This report sets out to first define what knowledge management is, Secondly show an overview of knowledge management tools and finally describe in detail the intranet ( as a Knowledge management tool) and evaluate its effectiveness in supporting

Extracts from this document...

Introduction

Knowledge Management Knowledge Management Tools Created by Miss Belete Contents Contents 1 1. Introduction 2 2. Knowledge management 2 2.1 Knowledge management definition 2 2.2 Categories of Knowledge 2 3. Knowledge management tools 3 3.1 knowledge management tools definition 3 3.2 Goals of Knowledge management tools 3 3.3 Examples of Knowledge management tools 3 3.3.1 The distance learning information sharing tool (DLIST) 3 3.3.2 Web portals 4 3.3.3 Information retrieval engines 4 3.3.4 Intellectual Capital (IC) 5 3.3.5 Groupware 5 3.3.6 The Internet 5 3.3.7 Intranets 5 3.3.8 Data warehouse 5 4. Detailed description of Intranet as a knowledge management tool 6 4.1 Reasons for my choice 6 4.2 Definition of Intranet 6 4.3 Different uses of Intranets 6 4.4 Content of Intranet which assist in sharing knowledge 7 4.5 Advantages of Intranets as a Knowledge management tool 7 4.6 Disadvantages of Intranets 8 5. Conclusion 9 6. References 10 7. Appendix A, Evidence of referred journal materials 11 7.1 Figure 2, example of reference 1 11 7.2 Figure 3, Example of Reference 2 12 7.3 Figure 4, Example of Reference 3 13 7.4 Figure 5, Example of Reference 4 14 7.5 Figure 6, Example of Reference 5 15 7.6 Figure 7, Example of Reference 6 16 7.7 Figure 8, Example of Reference 7 17 7.5 Figure 4, Example of Reference 8 18 7.6 Figure 4, Example of Reference 9 19 1. ...read more.

Middle

[6] The products that fit this category are Lotus Notes, e-mail, intranet, internet, electronic conferencing tools and many others. Three main features of groupware technology are: * It helps to capture, manipulate and store information;[6] * It allows people to distribute, share, and acquire information through informal channels with greater freedom;[6] * "It enables geographically dispersed people to work in teams and provides them opportunities to critique, modify, and revise each other's knowledge premise and assumptions, for the coordination of the organizational tasks".[6] 3.3.6 The Internet The Internet is a Knowledge Management tool. It now makes it possible for large, geographically scattered groups of people to come together to share information. [3] 3.3.7 Intranets "An Intranet is a company-wide information distribution system that uses Internet tools and technology." [5] It could be a full- blown system with dedicated server hardware, or a simple HTML file linked on a LAN, or anything in between. [5] The typical uses of Intranet are to distribute software, to give employees access to company documents, enable group scheduling and to let departments and individuals publish information they need to communicate with the rest of the company. [5] 3.3.8 Data warehouse "A data warehouse extracts, integrates, and stores "relevant" information from independent information sources into a central database."[7] 4. Detailed description of Intranet as a knowledge management tool 4.1 Reasons for my choice Intranets provide people the opportunity to be more informed and to be able to make better and faster decisions. ...read more.

Conclusion

Conclusion "Knowledge originates and is applied in the minds of individuals and it often becomes embedded in documents or repositories, routines, processes, and practices of organisations." [5] Knowledge management tools can only be understood in the context in which they are used and the methodology that supports them and so in essence no knowledge management tool stands alone We may misrepresent knowledge itself if the focus is too much on the tools of knowledge management. We should also not place too much emphasis on one particular type of knowledge or knowledge culture as there are many different types of knowledge within individuals or organisations and this richness of knowledge may be lost. Potentially 'Gatekeepers of knowledge' can be created by knowledge management tools, who will only allow access to a privileged few, "knowledge itself is power", and [5] Thus, knowledge may be jealously guarded, and if this is the case, then it may not be possible to utilize knowledge management tools, as this culture or environment will not be receptive to knowledge sharing. There are a lot of knowledge management tools available, the intranet being one of them. An Intranet has the capability to be a valuable knowledge management tool for facilitating communication and knowledge sharing within organisations, if used optimally. Intranets as a tool provide people the opportunity to be more informed and to be able to make better and faster decisions. 6. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Marked by a teacher

    McDonald's. What are the Management functions at McDonald's?

    5 star(s)

    Generally, the fewer the number of levels, the easier is communication, and the more responsible are particular jobs. Instructions in McDonald's are passed along lines in the hierarchy (usually downwards) as shown on McDonald's structure. It is through this formal communication network that decisions and instruction flow and feedback are received and on time.

  2. What is the purpose of management theory? Explain how knowledge to understanding of management ...

    The basic payment-by-result ideas have been refined into performance bonuses and various mixes of money, type of car, etc. and other tangible rewards. Some enlightened firms are giving their managers or staff some choice over how the reward package is made up, example, more emphasis on money, or less commission and a larger company car.

  1. A REPORT INTO HUMAN RESOURCE MANAGEMENT AT SAINSBURY'S

    To make sure the 'best' person is chosen for the job, businesses must be clear about: * What the job entails * What qualities are required to do the job Sainsbury's recruit staff for a variety of different reasons such as: * Growth of the Business- As the business grows

  2. Managing Human Resources in Marks & Spencer.

    * Ask your employee to do periodic reports and share them with you for discussion. * Obtain feedback from customers - in writing when possible. * Do brief stand-up check-ins or phone calls. * Ask an appropriate person who is presenting day-to-day to serve as a work leader or give

  1. This is a report on Marks and Spencer a well known retail company in ...

    to do their best and well trained and committed to the aims of the business, then Marks and Spencer will be a successful business. This is why the employees or human resources are so important to Marks and Spencer. The ways Marks and Spencer can give their staff opportunities to

  2. Analysis of a Contract Specific Organisation

    allocation of task matrix which outlines the key personnel that we propose to use. SERVICE DELIVERY In order to provide a complete service, DJ believes that we must understand and meet the strategic, physical and service support requirements of the user.

  1. Human Resources Management

    first time and may not have ICT knowledge but may have basic computer skills as most people have computers at home these days. This takes a lot of pressure off what is expected of them as many people who are not experienced in ICT may have felt that they did

  2. Time Management

    The time log is provided in the appendices. The time log has assisted me to realize what my most productive and least productive periods of my day were. My most productive periods of my day include attending all TAFE classes, and my effective use of sleep.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work