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This report sets out to first define what knowledge management is, Secondly show an overview of knowledge management tools and finally describe in detail the intranet ( as a Knowledge management tool) and evaluate its effectiveness in supporting

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Introduction

Knowledge Management Knowledge Management Tools Created by Miss Belete Contents Contents 1 1. Introduction 2 2. Knowledge management 2 2.1 Knowledge management definition 2 2.2 Categories of Knowledge 2 3. Knowledge management tools 3 3.1 knowledge management tools definition 3 3.2 Goals of Knowledge management tools 3 3.3 Examples of Knowledge management tools 3 3.3.1 The distance learning information sharing tool (DLIST) 3 3.3.2 Web portals 4 3.3.3 Information retrieval engines 4 3.3.4 Intellectual Capital (IC) 5 3.3.5 Groupware 5 3.3.6 The Internet 5 3.3.7 Intranets 5 3.3.8 Data warehouse 5 4. Detailed description of Intranet as a knowledge management tool 6 4.1 Reasons for my choice 6 4.2 Definition of Intranet 6 4.3 Different uses of Intranets 6 4.4 Content of Intranet which assist in sharing knowledge 7 4.5 Advantages of Intranets as a Knowledge management tool 7 4.6 Disadvantages of Intranets 8 5. Conclusion 9 6. References 10 7. Appendix A, Evidence of referred journal materials 11 7.1 Figure 2, example of reference 1 11 7.2 Figure 3, Example of Reference 2 12 7.3 Figure 4, Example of Reference 3 13 7.4 Figure 5, Example of Reference 4 14 7.5 Figure 6, Example of Reference 5 15 7.6 Figure 7, Example of Reference 6 16 7.7 Figure 8, Example of Reference 7 17 7.5 Figure 4, Example of Reference 8 18 7.6 Figure 4, Example of Reference 9 19 1. ...read more.

Middle

[6] The products that fit this category are Lotus Notes, e-mail, intranet, internet, electronic conferencing tools and many others. Three main features of groupware technology are: * It helps to capture, manipulate and store information;[6] * It allows people to distribute, share, and acquire information through informal channels with greater freedom;[6] * "It enables geographically dispersed people to work in teams and provides them opportunities to critique, modify, and revise each other's knowledge premise and assumptions, for the coordination of the organizational tasks".[6] 3.3.6 The Internet The Internet is a Knowledge Management tool. It now makes it possible for large, geographically scattered groups of people to come together to share information. [3] 3.3.7 Intranets "An Intranet is a company-wide information distribution system that uses Internet tools and technology." [5] It could be a full- blown system with dedicated server hardware, or a simple HTML file linked on a LAN, or anything in between. [5] The typical uses of Intranet are to distribute software, to give employees access to company documents, enable group scheduling and to let departments and individuals publish information they need to communicate with the rest of the company. [5] 3.3.8 Data warehouse "A data warehouse extracts, integrates, and stores "relevant" information from independent information sources into a central database."[7] 4. Detailed description of Intranet as a knowledge management tool 4.1 Reasons for my choice Intranets provide people the opportunity to be more informed and to be able to make better and faster decisions. ...read more.

Conclusion

Conclusion "Knowledge originates and is applied in the minds of individuals and it often becomes embedded in documents or repositories, routines, processes, and practices of organisations." [5] Knowledge management tools can only be understood in the context in which they are used and the methodology that supports them and so in essence no knowledge management tool stands alone We may misrepresent knowledge itself if the focus is too much on the tools of knowledge management. We should also not place too much emphasis on one particular type of knowledge or knowledge culture as there are many different types of knowledge within individuals or organisations and this richness of knowledge may be lost. Potentially 'Gatekeepers of knowledge' can be created by knowledge management tools, who will only allow access to a privileged few, "knowledge itself is power", and [5] Thus, knowledge may be jealously guarded, and if this is the case, then it may not be possible to utilize knowledge management tools, as this culture or environment will not be receptive to knowledge sharing. There are a lot of knowledge management tools available, the intranet being one of them. An Intranet has the capability to be a valuable knowledge management tool for facilitating communication and knowledge sharing within organisations, if used optimally. Intranets as a tool provide people the opportunity to be more informed and to be able to make better and faster decisions. 6. ...read more.

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