• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

This report sets out to first define what knowledge management is, Secondly show an overview of knowledge management tools and finally describe in detail the intranet ( as a Knowledge management tool) and evaluate its effectiveness in supporting

Extracts from this document...

Introduction

Knowledge Management Knowledge Management Tools Created by Miss Belete Contents Contents 1 1. Introduction 2 2. Knowledge management 2 2.1 Knowledge management definition 2 2.2 Categories of Knowledge 2 3. Knowledge management tools 3 3.1 knowledge management tools definition 3 3.2 Goals of Knowledge management tools 3 3.3 Examples of Knowledge management tools 3 3.3.1 The distance learning information sharing tool (DLIST) 3 3.3.2 Web portals 4 3.3.3 Information retrieval engines 4 3.3.4 Intellectual Capital (IC) 5 3.3.5 Groupware 5 3.3.6 The Internet 5 3.3.7 Intranets 5 3.3.8 Data warehouse 5 4. Detailed description of Intranet as a knowledge management tool 6 4.1 Reasons for my choice 6 4.2 Definition of Intranet 6 4.3 Different uses of Intranets 6 4.4 Content of Intranet which assist in sharing knowledge 7 4.5 Advantages of Intranets as a Knowledge management tool 7 4.6 Disadvantages of Intranets 8 5. Conclusion 9 6. References 10 7. Appendix A, Evidence of referred journal materials 11 7.1 Figure 2, example of reference 1 11 7.2 Figure 3, Example of Reference 2 12 7.3 Figure 4, Example of Reference 3 13 7.4 Figure 5, Example of Reference 4 14 7.5 Figure 6, Example of Reference 5 15 7.6 Figure 7, Example of Reference 6 16 7.7 Figure 8, Example of Reference 7 17 7.5 Figure 4, Example of Reference 8 18 7.6 Figure 4, Example of Reference 9 19 1. ...read more.

Middle

[6] The products that fit this category are Lotus Notes, e-mail, intranet, internet, electronic conferencing tools and many others. Three main features of groupware technology are: * It helps to capture, manipulate and store information;[6] * It allows people to distribute, share, and acquire information through informal channels with greater freedom;[6] * "It enables geographically dispersed people to work in teams and provides them opportunities to critique, modify, and revise each other's knowledge premise and assumptions, for the coordination of the organizational tasks".[6] 3.3.6 The Internet The Internet is a Knowledge Management tool. It now makes it possible for large, geographically scattered groups of people to come together to share information. [3] 3.3.7 Intranets "An Intranet is a company-wide information distribution system that uses Internet tools and technology." [5] It could be a full- blown system with dedicated server hardware, or a simple HTML file linked on a LAN, or anything in between. [5] The typical uses of Intranet are to distribute software, to give employees access to company documents, enable group scheduling and to let departments and individuals publish information they need to communicate with the rest of the company. [5] 3.3.8 Data warehouse "A data warehouse extracts, integrates, and stores "relevant" information from independent information sources into a central database."[7] 4. Detailed description of Intranet as a knowledge management tool 4.1 Reasons for my choice Intranets provide people the opportunity to be more informed and to be able to make better and faster decisions. ...read more.

Conclusion

Conclusion "Knowledge originates and is applied in the minds of individuals and it often becomes embedded in documents or repositories, routines, processes, and practices of organisations." [5] Knowledge management tools can only be understood in the context in which they are used and the methodology that supports them and so in essence no knowledge management tool stands alone We may misrepresent knowledge itself if the focus is too much on the tools of knowledge management. We should also not place too much emphasis on one particular type of knowledge or knowledge culture as there are many different types of knowledge within individuals or organisations and this richness of knowledge may be lost. Potentially 'Gatekeepers of knowledge' can be created by knowledge management tools, who will only allow access to a privileged few, "knowledge itself is power", and [5] Thus, knowledge may be jealously guarded, and if this is the case, then it may not be possible to utilize knowledge management tools, as this culture or environment will not be receptive to knowledge sharing. There are a lot of knowledge management tools available, the intranet being one of them. An Intranet has the capability to be a valuable knowledge management tool for facilitating communication and knowledge sharing within organisations, if used optimally. Intranets as a tool provide people the opportunity to be more informed and to be able to make better and faster decisions. 6. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Marked by a teacher

    McDonald's. What are the Management functions at McDonald's?

    5 star(s)

    The staffs at McDonalds in the administrative department are concerned about information handling- the creation, storage, retrieval and transmission of documents, receipts, safe storage and monitoring all of the documents received by McDonald's. Making arrangements- from booking parking spaces for visitors to organising a foreign trip for a senior manager, from preparing a small meeting to organise a large conference.

  2. Performance management in Siemens.

    Most people want to belong to a group. As organisations grow, individuals can lose their identity, becoming just another number or face in the crowd. Organisations therefore need to find ways of building individuals into groups and teams. Self-esteem needs are based on an individual's desire for self-respect and the respect for others.

  1. What is the purpose of management theory? Explain how knowledge to understanding of management ...

    The benefits (mainly for the management) arising from scientific management can be summarized as follows: * its rational approach to the organizational work enables tasks and procedures to be measured with a considerable degree of accuracy * measurement of paths and processes provide useful information on which to base improvements

  2. Strategic Management in Kenya.

    Another contributing factor for why this organization was started is because the Top-Level management of had already been running a similar organization in Kisumu and since it was running quite well they decided to open one in Nairobi at Moi Avenue.

  1. Building Effective Teams.

    term papers wrfrPoor management of teams also extends to the leaders not recognizing the team members as individuals. Being expected to conform to group standards and set aside individual needs or preferences is one of the main reason teams don't work (Rees 42).

  2. Managing Human Resources in Marks & Spencer.

    They may also be able to adapt more easily to a new job than an outsider. Some workers may also have been filling in temporarily and have experience of the job. Promotion internally would leave a vacancy further down the hierarchy, which would need to be filled.

  1. Performance management - Tesco's needs to mange the performance of its employees effectively if ...

    Thus meaning that Tesco use highly modified technology to scan products, which the customer wishes to purchase into the system. The term scanning is used to describe the use of a laser system to identify bar-codes upon products. The information relating to each bar-code is held in a computer linked to the scanning equipment.

  2. Investigate about the important roles that management plays in achieving my chosen organisation aims ...

    For this activity, Tesco managers deal with staff problems, make sure that everything is put in place to make employees feel at ease at work and achieve more. In Tesco, they motivates the employees by offering on-site physiotherapist, offering incentives like benefits, pension schemes and nursery for working parents at

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work