• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Total Quality Management.

Extracts from this document...


Certainly TQM can be defined in a number of ways, and the details of different approaches can vary somewhat. However, a good starting definition, drawn from Capezio & Morehouse is: "Total Quality management refers to a management process and set of disciplines that are coordinated to ensure that the organization consistently meets and exceeds customer requirements. TQM engages all divisions, departments and levels of the organization. Top management organizes all of its strategy and operations around customer needs and develops a culture with high employee participation. TQM companies are focused on the systematic management of data of all processes and practices to eliminate waste and pursue continuous improvement. " TQM is cultural change, an ongoing dedication to continuous improvement in every aspect and corner of the business, and with all stakeholders. TQM is a philosophy of work-life, a business-oriented, almost religious striving to be the best one can be. TQM is not just tools, training programs, data collection systems, suggestion boxes, team meetings, advertising gimmicks, or a coveted award. TQM is the way a firm gradually transforms its culture, business policies, processes and products to best serve its stakeholders -- and how it balances its quest for profit with a quest to delight its customers. ...read more.


The patch may help, but such piecemeal steps, repeated and uncoordinated over time can waste more money than they save, and contribute little to customer satisfaction and company profit. Also, some companies invest millions in the latest facilities and equipment and little in developing employees. A TQM commitment is serious business. Plan seriously, implement thoughtfully, support it and improve continuously, and celebrate successes frequently. Classification of Organizations in terms of TQM, BPR, and empowerment factors.Project management is divided into three management properties - managed empowerment, zero-defects management (TQM), and process engineering management (BPR). Managed empowerment refers to the ability of the IS project management team to facilitate employee empowerment and involvement in major project decisions. Zero-defects management refers to a specific strategy to increase total quality in products and services. A key strategy for zero-defects management is to place mechanisms along the process path to facilitate low defect rates. Process engineering management refers to an organization's strategic view of BPR. An organic view conceives BPR as a piecemeal improvement method to be activated as problems surface. ...read more.


It has gradually grown into a prime destination for Indians and the Indian diaspora seeking information, entertainment and web-based products and today it is one of the fastest growing web sites in the world, with 590 million page views a month. The prime draws for any user in the world: e-mail, clubs, shopping, news and entertainment are offered with an emphasis on interactivity, utility and community building. Indiatimes.com has been able to serve all the basic needs of its customers. And now has employed cutting edge technology and the best of knowledge resources to enrich and simplify the lives of its' user by offering online city guides and their preceding offline version as Coffee-table paper back books on entertainment, lifestyle and services. My Job Role: Conclusion: The concept of TQM is fantastic: involve the people, examine their work flow and develop ways to improve the output, thus eliminating waste. By including staff, team members and gathering input from everyone involved in a procedure, we were able to collectively examine the function (purpose) and flowchart the process (action taken). We were able to identify and eliminate wasted steps and duplication. And we are on the way to improving quality. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE People in Business essays

  1. Tesco's different stakeholders are:Employees

    If their products don't sell then Tesco may not want to buy them anymore resulting in the suppliers not getting any money. Tesco is a big seller but if they offer a ridiculously low price for the goods the suppliers will not get as much profit.

  2. Management & Enterprise - Introduction to McDonalds

    Sainsbury's Supermarkets employs over 145,000 people (including Savacentre). Of these, 60% are part-time and 40% full-time. 62% of employees are women. A large Sainsbury's Supermarket offers over 23,000 products - 40% of these are Sainsbury's own brand. In addition to a wide range of quality food and grocery products, many stores offer bread baked on the premises, delicatessen,

  1. management & enterprise

    Cadbury Schweppes motivates employees by offering staff following. Giving out discount to their staff 28 day paid holiday Sick Changing business aims into employee goals- a business has to find ways in which to meet the aims of the business but also giving goals to employees in order for them to feel value.

  2. For this project I am asked to explore one certain company and see how ...

    Also if they have child they want have a safe environment. They sometimes require cr�che services but at Barclays these are not available. Families tend to have a joint bank account where the parents can have their bank accounts together.

  1. Many different quality models have been developed to help organisations improving quality

    Methodology Various sources have been used for the investigation. The main sources are from the Total Quality Management book and some other websites. Most information and ideas are gathered from the book and the EFQM website. 3. Introduction This report includes the main idea and systems about quality such as ISO 9000:2000, Deming's philosophy and the EFQM Excellence Model.

  2. Production and Quality Assurance Plan

    could higher: Temporary workers- This is where I would higher staff just to complete a certain task. Part time workers- This is where I would higher staff who just work a certain amount of hours are counted as part time.

  1. Opening the Books for change at Norwest Labs

    devise a new course of action for Norwest that will allow it to become the kind of company its CEO had hoped it would become. Lewin's Change Model Lewin provides us with a concise model for managing change. It consists of three steps: unfreezing, moving and refreezing that must be consecutively followed in order to maximize the chances for success.

  2. House of Quality Coursework:'Buying a PC at PC World Fulham'.

    Operating Requirements must come directly from PC World Management, Head Office and employees as they will have an understanding as to what contributes to the operation of the retail outlet. Focus groups will allow the top 14 or so requirements to be ascertained.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work