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Total Quality Management.

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Certainly TQM can be defined in a number of ways, and the details of different approaches can vary somewhat. However, a good starting definition, drawn from Capezio & Morehouse is: "Total Quality management refers to a management process and set of disciplines that are coordinated to ensure that the organization consistently meets and exceeds customer requirements. TQM engages all divisions, departments and levels of the organization. Top management organizes all of its strategy and operations around customer needs and develops a culture with high employee participation. TQM companies are focused on the systematic management of data of all processes and practices to eliminate waste and pursue continuous improvement. " TQM is cultural change, an ongoing dedication to continuous improvement in every aspect and corner of the business, and with all stakeholders. TQM is a philosophy of work-life, a business-oriented, almost religious striving to be the best one can be. TQM is not just tools, training programs, data collection systems, suggestion boxes, team meetings, advertising gimmicks, or a coveted award. TQM is the way a firm gradually transforms its culture, business policies, processes and products to best serve its stakeholders -- and how it balances its quest for profit with a quest to delight its customers. ...read more.


The patch may help, but such piecemeal steps, repeated and uncoordinated over time can waste more money than they save, and contribute little to customer satisfaction and company profit. Also, some companies invest millions in the latest facilities and equipment and little in developing employees. A TQM commitment is serious business. Plan seriously, implement thoughtfully, support it and improve continuously, and celebrate successes frequently. Classification of Organizations in terms of TQM, BPR, and empowerment factors.Project management is divided into three management properties - managed empowerment, zero-defects management (TQM), and process engineering management (BPR). Managed empowerment refers to the ability of the IS project management team to facilitate employee empowerment and involvement in major project decisions. Zero-defects management refers to a specific strategy to increase total quality in products and services. A key strategy for zero-defects management is to place mechanisms along the process path to facilitate low defect rates. Process engineering management refers to an organization's strategic view of BPR. An organic view conceives BPR as a piecemeal improvement method to be activated as problems surface. ...read more.


It has gradually grown into a prime destination for Indians and the Indian diaspora seeking information, entertainment and web-based products and today it is one of the fastest growing web sites in the world, with 590 million page views a month. The prime draws for any user in the world: e-mail, clubs, shopping, news and entertainment are offered with an emphasis on interactivity, utility and community building. Indiatimes.com has been able to serve all the basic needs of its customers. And now has employed cutting edge technology and the best of knowledge resources to enrich and simplify the lives of its' user by offering online city guides and their preceding offline version as Coffee-table paper back books on entertainment, lifestyle and services. My Job Role: Conclusion: The concept of TQM is fantastic: involve the people, examine their work flow and develop ways to improve the output, thus eliminating waste. By including staff, team members and gathering input from everyone involved in a procedure, we were able to collectively examine the function (purpose) and flowchart the process (action taken). We were able to identify and eliminate wasted steps and duplication. And we are on the way to improving quality. ...read more.

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