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Training and Development - William Hill believes training is very essential for their company especially when it proves for employees to develop within the organisation and continuing to meet objectives.

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Introduction

Q8) Training and Development William Hill believes training is very essential for their company especially when it proves for employees to develop within the organisation and continuing to meet objectives. Training can be seen as an investment in human resources in order to increase profitability and as a consequence be more competitive whereas development in my view is projected as a certain reward for their competence which can be received through promotion. Training is important as employees skills need to be adaptable to any circumstances and developed in order to enhance confidentiality. Having a sense of confidence in the area that you work would make you feel more independent and achieve better productivity. Within the type of industry that you work you would be required to having basic training and then you would develop your skills gradually. On going training is something that is needed in all work places especially in a competitive industry like bookmaking where William Hill is the second largest bookmakers in UK. If workers feel they are not getting the best training in the workplace they may leave because they don't feel competent. The training and development of employees in William Hill is imperative for the performance of the company as they are in a competitive market. William Hill has to inform workers to be aware of the surroundings in the area that they work. ...read more.

Middle

Having someone they feel comfortable with would make them work better and they can adapt interactive skills with that person, enabling them to use it on others. William Hill would be encouraging a more cohesive environment if this was one of their training methods. Coaching/Sitting next to Nellie a coach may guide a trainee through procedures that they may carry out in the future. Sitting next to Nellie is a traditional type of on the job training. "Nellie" is the experienced worker there to guide you along your way. However this may cause complications for the company as the quality of the training depends on the ability of the trainer. William Hill could use this as they could teach employees about what goes on in the business. It's a lot easier for the employee to ask questions about things that they may feel they don't understand and have them answered there and then. Also being able to have areas demonstrated in a practical format would benefit the employee. Apprenticeships provide people with broad based training along with key skills. After they complete the course they graduate and become an employee. They aim to give a number of people undergoing training who achieve NVQs of at least level 3 for technical, craft and junior management skills. In my opinion WH Smith might not use this as they would probably just have part time workers, e.g. ...read more.

Conclusion

Development This is to enable individuals within William Hill to realise their potential for growth in the organisation. There are many ways you can measure individuals potential, such as appraisal, an analysis of employee's performance or a system of assessment centres. There are also many ways an employee can be rewarded for their potential, such as promotion, job rotation, job enlargement and job enrichment. William Hill offer all staff all the opportunity to develop themselves, that is why if one has the ability can progress to management level and then given the opportunity will have to go through management induction program, this will aid William Hill as workers will be more motivated as they will gain a sense of achievement which leads to greater employee retention. Training is very important for William Hill as well staff because well trained workers will be more productive and this will enable the company to meet objectives set which will increase profit. This is also good for employees especially concerning performance related pay because a higher dividend is given. It will help save cost as there will be less waste due to fewer mistakes made also the corporate image will be enhanced because the work force are better skilled and motivated. Training and development can increase customer satisfaction and loyalty indirectly as work will be done more efficiently and they will be more motivation to keep customers happy also it can make William Hill more competitive as they will be performing better at work Nike Akinde ...read more.

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