Training at Richer Sounds.

Training at Richer Sounds

Why richer sounds think training and development is so important

Richer sounds are very keen in giving each and every colleague training to develop their skills. They also believe training and development to colleagues can give following reason

Their colleague can give better customer service only if they are trained how to give an excellent service
The customer would also gain benefit because they can obtain special advices on any particular product, such as customer can what product is more worth to buy in less amount of money and the quality the product features
Their colleagues will also benefit in working such as finding their jobs interesting and challenging and also as these colleagues get trained they would improve their skills and so now they could also ask for a promotion
Richer sounds will benefit in ways such as their colleagues will stay longer working with them because they will be also developing skills and also gaining more customers due to better customer service given and so the company will be secure

Training programmes at richer sounds

Within Richer Sounds there are many different sets of training programmes, such as:

Training for new colleagues
Technical training
Management training
Ongoing training
Health and safety training

Training for new colleagues

All new colleagues have a three-day induction course. This course is always taken by Julian Richer and David Robinson (The managing director). Usually this course takes place in Julian Richer’s house in Yorkshire. This event of three-day course is called Virgin Seminar at Richer Sounds. In these 3 – day the new colleague will learn:

The company procedures – which included the health and safety
Who’s who within the company
How to give the best customer service

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Training for new colleagues
Technical training
Management training
Ongoing training
Health and safety training

Training for new colleagues

The company procedures – which included the health and safety
Who’s who within the company
How to give the best customer service
Everything about the company benefits

Now when they receive this course they will be junior sales assistant and as they get 25 excellent customer feedbacks then they will become a sales assistant

Technical training

All new colleagues are also introduced to A – Z Hi-Fi during the 3 – day course with Julian Richer. To develop more skills every store managers trains his/her store colleagues who attends the listening sessions

The technical training also has awards to be won as:

The first test is to take bronze technical award test – Colleagues who are successful in this test receives a bronze award certificates
After bronze award it is silver award – this award test can only be taken if colleagues has take more than six listening sessions
Gold technical award - this stage colleagues can win the gold award and they can only take in part if they have been to 12 or more listening sessions

Some manufacturer who makes their equipmet the company sells also gives technical training. This training is usually taken by mangers only who then teaches their colleagues

Management training

Richer Sounds have an internal promotion policy, which means that colleagues who wish to progress their careers up to a manger level than they must have passed this level. However his does not make them get promoted straight but in future if there is a vacancy for a managers position then they can apply for a promotion

Any colleague can apply to take this training and normally there a\re no refuses made for a colleague not to attend this course. This is because Richer Sounds wants their colleagues to develop more skills themselves.

This course include:

Managing and motivating other colleagues
Learning how to interview candidates
All disciplinary rules
How to deal with customer and their problems
Managing in crises
Health and safety

Ongoing training

This include following types of training:

Training seminar – this training course is held 2 times a year and as in terms of employment every colleague has to attend it. This seminar helps Richer Sounds to keep their colleagues up to date on every aspect in the business
Training for all new upgraded systems or when they introduce new working practices for example when Richer sounds introduced the Epos system in their stores

Their promotion policy

Richer Sounds have strict policy on internal promotion; they do not like to employ new people for higher level unless they need people with specialist skills

All the colleagues start at sales assistant
All the colleagues working in the departments start off with the same assistant level
Every colleague that will be in a higher level than an assistant would have their respect by the junior assistants

The career counselling (instead of appraisal)

Richer sounds do not have a system of annual appraisal or performance reviews. The main ones richer sounds thinks are:

Managers should constantly give their colleagues positive feedback and also negative feedback when their might be a problem
Colleagues could talk to anyone about their career and to what level they wan to reach in Richer Sounds. For this the colleagues need to take store or department manager or even arrange a career counselling sessions with anyone

Health and safety training for colleagues

All colleagues joined with Richer sound to work have their health and safety training when they first start and in later time when they need the training

Training at induction

During the induction course all colleagues learn the following:

The guidelines for working with display screen equipments
The correct way to lift up loads
To know how to carry out electrical checks on wires or plugs
Dealing with aggressive customers
Dealing when there would be a cause of fire
Personal health and welfare

Training for warehouse managers and their colleagues

Special training is given to colleagues and managers of the warehouse such as the use of fork lift truck, how to control them

Training for managers and companies associate directors

In the management development course it covers the health and safety rules but in this course the rules are in relation to the managers responsibilities

All associate directors are given a Britannia course, which covers how to carry out risk assessments

First Aid Training

Any colleague that wishes to attend this course of being trained first aiders can if they wont