What is meant by the term Customer Service?
Customer service means providing customers with what they want. Without good customer service, customers will not return. To provide excellent customer service you should do the following
- Put yourself into the place of the customer (think how you would like to be treated)
- Customers needs should be put first
- Come up with ideas of how you can improve Customer Service
This may involve direct contact, such as when you are dealing with a customer face to face, or indirect contact for example dealing with a letter of complaint. The key to good customer service is to learn from your experiences.
Customer service at Manchester airport
Like any other business, customer service at Manchester airport is so important. Customer service is made of:-
- Contact with customers (direct and indirect)
- Products and services
- Policies and procedures
- Systems and processes
Good customer service basically means caring for customers, the last thing customers want when going on holiday is bad customer service. Some customers have anxieties such as:-
- Will the plane crash
- Can I buy duty free
- Have I remembered everything
- Can all my family sit together
These are only a few anxieties that customers have, some of these anxieties can be relieved by employees at Manchester airport.
