• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

What motivatesworkers at the Mobile Phone Centre (MPC)?

Extracts from this document...


What motivates workers at the Mobile Phone Centre (MPC)? INRTODUCTION I have decided to research motivation in the workplace. The company that I have chosen is the mobile phone centre in sevenoaks. They are a reasonably small mobile phone retailer. They have three shops, two of which are in sevenoaks and the other in Canterbury. The bulk of my research will be done using the Internet researching motivational theories and the rest will be done using a questionnaire that I have put together. I chose this firm because of my interest in mobile phones and the because of the recent growth of the industry. I wanted to know how this company is competing and why the staff chose to work for them not a large retailer such as the Car Phone Warehouse or Phones 4u. I'm hoping that my research and questionnaire will leave me with relevant and reliable results. HYPOTHESIS It is quite hard to suggest what I'm going to find but using my brief knowledge of business and my research into motivation I think that I will be able to manage it quite well. ...read more.


Theory x ('authoritarian management' style) The average person dislikes work and will avoid it he/she can. Therefore most people must be forced with the threat of punishment to work towards organisational objectives. The average person prefers to be directed; to avoid responsibility; is relatively unambiguous, and wants security above all else. Theory y ('participative management' style) Effort in work is as natural as work and play. People will apply self-control and self-direction in the pursuit of organisational objectives, without external control or the threat of punishment. Commitment to objectives is a function of rewards associated with their achievement. People usually accept and often seek responsibility. The capacity to use a high degree of imagination, ingenuity and creativity in solving organisational problems is widely, not narrowly, distributed in the population. In industry the intellectual potential of the average person is only partly utilised. Using the results from my questionnaires I'm going to try and work out if the workers in group x or y. My Questionnaire (attached) My questionnaire is designed so that I can have a view into how the person feels about their job and give me an idea of how motivated they actually are. ...read more.


The younger employees both said that there main reason for working was for the money. But this is understandable as they are trying to provide for themselves for the first time. Also from the results above you can notice that the employees that have been working there for a reasonably long time both said that they didn't really find the work challenging. This indicates to me that mobile phone retail isn't a job that you would want to do for a very long time. CONCLUSION/EVALUATION From the results that I have compiled I would like to say that my initial desk research has been a success. But in future I would chose a larger company. Also I would have liked to put together a more detailed questionnaire and to have gained more results. From my results I would think the workers are split between each area of theory x and y the results in my questionnaire might have been slightly biased so that they didn't up set the manager of the company. I would have liked to have put together a more detailed piece of work but with word limit I found it hard to write all I wanted in each section. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE People in Business section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work