In the fourth paragraph it has a bit about what it provides for the students and there is five more bullets points that explains of what it provides, in the last paragraph has “Communication” written in font size 14 and underneath it is a paragraph with five lines in this paragraph you will find the contact details e.g. phone number, the times when their lines are open and an email address
Evaluation
The good thing about this statement is that they provide nearly all the information that is required and at the top right hand corner you will notice that the company logo is there, which is presented big enough to notice it with out looking for it, in all the paragraphs it has all the information you need but in a few of the paragraphs it only has bullet points this would be a good way if a reader wanted to skim through it quickly but I think more information is needed in a few parts in the statement.
Statement 2
My second statement is the Greater Manchester open College Network statement, the way this is laid out is by heading of the statement at the top of the statement, and then there is a paragraph with four bullet points explaining what they provide as a service. Under them bullet points there is another extra set of six bullet points, and the way it’s presented is by it being in the middle of the page and the font size is 10.
There is a paragraph which is only four lines, written in standard lettering. There is another set of bullet points which is explaining what the new programmes are, there are about six bullet points explaining it.
Evaluation
This statement has a lot of information about the courses that they are offering by using bullet points this is a good way to read through quickly and because of using bullet points the statement seems to be presented very clearly and very easy to understand it, but the whole statement is nearly written using bullet points, so this dose look a bit too plain for the reader.
These statement doses not have any logos or pictures which is quite bad because it would make’s it look different from the rest of the statements which I’ve been explaining.
Statement 3
My third statement is based on a company called Melcourt. This statement is two pages long; at the top of the first page is the |Melcourt logo with Melcourt written underneath the logo. The first paragraph is about the company’s aim and this paragraph has only three lines under that paragraph there is about fourteen bullet points with heading on each bullet point that is written in bold and the font case is fourteen. The statement has no colour on the page which makes it look quite plain and also on the second page.
On the second page there is also eight more paragraphs explaining their volume and channels of supply and their delivery at the bottom of the second page there is the Melcourt logo at the bottom right hand corner.
Evaluation
This statement was not that good because the way it was laid out was not very clear because it was hard to understand what it was trying to explain but after reading it a few times it dose make a bit of sense.
The whole statement was mainly bullet points this was good because it made the reader read it quickly and it dose give specific information easy too so the reader could just get the information they are looking for.
I.C.T
Task 2
Comparing and contrasting
Three customer service statements
Statement 1 and statement 2
Statement 1 and 2 is quite similar because they both have two pages and both have the company name at the top of the page, both of the statements has their aim but statement 1 has it in a rectangle box and at the end of the rectangle on the right hand side is their logo, statement 2 has their logo in the centre (top of the page).
Both of the statements have their aim of their company and this would be located right under the company name. After the aims both statements ahs bullet points giving some description about what they have e.g. facilities contact details. Statement 1’s font is 10 so it’s quite small and statement 2’s font is 12 so with statement 2 it’s easier to read.
Statement 1 and statement 3
Both statements has 2 pages to their statements, both statements has their company names at the top of the page in the centre. In statement 1 there is their aim of the company but in statement 3 there is no aim of their company but they do have 4 bullet points explaining what type of quality service they provide to their members.
After that the rest of the statement is laid out very similar to statement 1. There’s just more bullet points in the same font size and each bullet points are all under each other so there is no bullet point opposite each other.
Both of the statements are laid out in a straight forward format with this type of format it is going to make it very easy for the reader to read statement or pinpoint what they need to read.
Statement 2 and statement 3
Statement 2 has its logo at the top of the page, right in the centre, statement 3 has it’s companies name at the top of the page but not in the centre, it goes along the top of the page statement 1 has a paragraph that’s three lines. In statement 3 there is no paragraph in both of the pages the whole statement is mainly bullet points but the bad thing about this is that it makes the statement very plain because there is no colour in it and no pictures.
In statement 2 its only black and white as well but the way it’s laid out make’s it more interesting to read because it don’t just have bullet points under each other it also has next to each other pictures and logo’s for each bullet points and the font size is a bit bigger then statement 3 so this is going to make it easier to read.
