Bernardos Customer Care

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Public Relations & Customer Care

Barnardos,

Tanners Lane,

Parkingside,

Ilford.

IG6 1QG

6th October 2008

Mr Cheddar Fromage

Cheese Cottage,

Briedon,

Stiltonshire.

Dear Mr Fromage,

I am writing to you in response to your letter dated 7th October 2008 in which you expressed your 'sheer disgust and shock' at a poster publication which was part of Barnardo's 'End Childhood Poverty' campaign. I would like to answer your queries one-by-one, addressing each complaint as fully as possible, but firstly let me give you some background knowledge on our campaign.

Our campaign was part of Barnardo's wider action plan to eliminate child poverty in the United Kingdom. Whilst our government has pledged to end child poverty by 2020, Barnardo's is leading the way to support children throughout the UK.

Our prime objective was to educate our core audience, through skilful use of selected media and publications. It seems the majority of people (86%) are unaware that 1 in 3 children in Britain are living in poverty. The target audience were readers of broadsheet newspapers; educated and mindful, but perhaps unenlightened as to the extent of childhood poverty in the UK. Whilst the campaign was designed to expose some harsh 'home truths' regarding childhood poverty, we hope the audience took a mature and sensible perspective to the publications.

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Our use of images to stir emotions has been thought-provoking in order to help people question their viewpoint. It is through the reaction of our audience that we have managed to make the campaign successful. Barnardo's has spent £1 million in this advertising campaign, and generated a revenue of £1.5 million simply through donations. However, even though we have managed to raise a vast amount, there is a lot more work to be done now. You will be surprised to know that Barnardo's has to spend close to a staggering £200 million every year just to run its 390-or-so ...

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