`````Task 4B
I am going to compare and contrast NHS and M&S and their aims and objectives: how they do their similarities and differences and I’m going to relate to the type of ownership, size of the business and their business activities.
NHS and M&S Aims and Objectives
There are some aims and objectives that the business sets towards helping them set out their targets and other important matters. The NHS are:
Their aims:
- To improve service provision, Operate within budget
- To provide free medicine to UK child residents
- To cut down waiting lists
- Reduce health risks or potential complications, through cross infection
- Recruit specifically trained medical staff to deal with all types of problems.
- Heave localize health care
- Provide a health awareness campaign
Their objectives:
- Meet their customer targets, like patient waiting times and giving medicines
- Keep their costs low for more expensive treatments like vaccines and detailed operations
- To find a business in the public sector to make the free medicine
- To increase the number of facilities used, keeping aware of the budget
Marks and Spencer’s aims:
- To sell both clothes and food to customers, as a retailer
- To advertise their products on a wide scale
- To employ customers and then train them
Their objectives are to:
- To buy food from secondary sectors for selling
- To have an clean environment for meeting with customer expectations
- To look for advertising space
- To make up slogans and puns to attract the customer
Both of the businesses have similarities, these are like
- To have high-quality customer service
- To have more highly trained staff
- Both breakeven and both get profit
Both businesses have different types of ownerships. The government owns and runs the businesses of the pubic sector and the shareholder owns and runs the private sector. When M&S get profit, some of it is reinvested and some gets paid in dividants. Mutually M&S and NHS need to have good customer service. If the NHS does not, they will be people complaining to the government and people won’t be voting for them anymore. Plus, NHS is very popular and trustworthy business and by have having a consider having a poor service, they would be losing out on good reputation. The same goes for M&S. If they don’t have good customer service then people would be angry that they are rude and show no sympathy towards the business. They would definitely bring their reputation down.
