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Formal letter to a travel agency complaining about a recent holiday

Extracts from this document...

Introduction

Thomas Cook ltd 15 Dean Street Stoke London England CV2 7HP 7th April 2009 Dear Sir/Madam I am writing to you to complain about the service you failed to provide for me and my family on our recent holiday to Spain last month. Our holiday was booked with your company 6 months in advance at your Cardiff office, I spoke with your manager representative and she guaranteed that we would receive a superb holiday with 'no problems'. ...read more.

Middle

return flights, transport to and from our hotel to the airport, Accommodation for 4 people and 3 visits from a qualified rep whilst on our break providing us with information and tourist attractions in the area. Your holiday rep did not visit us once; we only received a poorly put together brochure which had been left behind the reception at our hotel. Our 'family' room had only one double bed and one sofa bed, when questioning this at reception I was arrogantly dismissed. ...read more.

Conclusion

I was disillusioned by your staff and received a very pitiable holiday. As you will realise, I am very dissatisfied with the holiday we received. I booked the holiday looking for a stress free break with my family, when in reality all I received was hassle. Nothing went to plan. I and my family will not be using your company again and I expect at least a formal apology and a fraction of my money refunded. If you fail to do so, I will intend to take matters further. Yours faithfully, Greg Lawrence. ...read more.

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This student written piece of work is one of many that can be found in our GCSE Writing to Argue, Persuade and Advise section.

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