Thomas Cook ltd
15 Dean Street
Stoke
London
England
CV2 7HP
7th April 2009
Dear Sir/Madam
I am writing to you to complain about the service you failed to provide for me and my family on our recent holiday to Spain last month. Our holiday was booked with your company 6 months in advance at your Cardiff office, I spoke with your manager representative and she guaranteed that we would receive a superb holiday with ‘no problems’. I can truthfully say that my family and I were provided with the complete opposite and we were hugely disappointed with the majority of our holiday.