01179376289/079653898
[email protected]
26/August/2011
209 High Street
Pathways
Weston S mare
BS22 9PT
01945038590
RE: Booking reference h2840v958
Dear Sir/Madam.
I am writing to express my disappointment about the above holiday on 23 July this year that I booked from Tobrooms.com website. I believe I have been deceived because the description in your brochure was purposely misleading. Your brochure promised everything I would expect in my holiday. It promised 5 star hotels, free gym, and various activities for young children, good menu and free taxis to take you to local pubs. However, I have not received any of these but experienced the following problems.
Sadly, some of the images I saw in your brochure did not match what I experienced during my holiday. I thought the pleasure would start by the time I got there but instead it suddenly descended to depressing.
Your brochure promised that you provide Halal food but I was not provided with any Halal food, not even vegetables because I would be very satisfied to have had it instead. The alternative food was disgusting and in short supply. Also, the breakfast was late served every morning. So I was forced to go to the local middle-east restaurants which were really high-priced. Moreover, you said in your brochure that the hotels have 5 stars, so I chose the hotel, as it was recommended to us by your brochure as being an ideal holiday destination for a family. But it was terrible and unbearable place for a family with young children. Therefore we could not wait to get home. I felt it was not even near to what I thought because the rooms were fitted with very old radiators so the rooms were freezing in the night time. I remember waking up in the middle of the night every night. As well, the hot water was cold most of the times especially in the night time. The carpets were very dirty and old, the television had a poor signal, sometimes displaying “no signal found”. Sometime I had to take our ten years old son to the cinema instead. It was really a disaster; furthermore, the beds were very hard and uncomfortable.
I spent in during my holiday as twice as much as I paid for the ticket because whatever I could not find in your hotel I had to go to outside to buy and this was very expensive, because your hotel is located in posh area and the shops were unaffordable. I would say this hotel is the most family unfriendly hotel that I have ever stayed in and I would say nothing worked properly. Everything was disorganized.
I am not being ungrateful. I appreciated some of the time I have been your holiday-maker especially the warm and the clean swimming pool that you kindly made available for your customers. I really enjoyed every minute I stayed there. My son liked the football and the games room as he spent half of his holiday there. Unluckily he struggled to communicate with the other tourists.
Above all, your hotel was not safe because we had to lock up whenever we wanted to go out. It was insecure to come back late at the night because there were neither staff around nor security. One of the holiday-makers once warned us not to leave anything that is valuable in the rooms because the cleaners are not trustworthy. This made me paranoid because whenever I could not find anything I would think it had being taken
The frustrating thing was there were no taxis provided which were promised in their brochure. We had to hire our own taxies. I was greatly disappointed and felt I was wasting money.
Therefore within two weeks if you do not make reasonable recommend of compensation I shall have no other solution but to take legal action. Or else if my request not dealt immediately I have the right to involve a solicitor.
I am awaiting hearing from you with the compensation of £3,000, because I felt I did not get what I paid for and it was worthless.
Yours faithfully
