Example;
A team would need;
-
Share ideas
- Support each other
- Listening skills
Explain vertically intergraded company (P5)
Thomas Cook Plc owns several operating companies.
Explain the companies it owns (P5)
Thomas cook owns seven different companies; here are some
- Condor
- Airtours
- Thomas Cook – Tour Agency
- Thomas Cook – Tour Operators
What is the team employed to run its shops – explain their roles (P5)
Shops have a wide range of different type of staff needed to run them. From a manager to a cleaner; it also consists of its supporting staff: these groups are categorised as formal team.
What is the team employed to run its airplanes – explain their roles (P5)
Airplanes are bigger teams which are formal teams; which are formed by status.
They consist of a pilot with co-pilot, cabin crew, baggage crew, and other I.T crew, technical crew.
What is the team employed to run its Holiday brochure – explain their roles (P5)
Formal teams would run holiday brochures; the buyers from the team would go out looking for holidays and then selling them to the public.
Example;
The team from a shop like Tesco™ would look for a product to buy then when satisfied with the standards would buy it. After the team would have publisher to create packaging and poster with adverts.
Who works in Gatwick airport? (P5)
Gatwick is owned by BAA plc. They have 2 terminals, 1 runway, 40 miles south of London, and they are the UK second busiest airport.
They employ 6-8 thousand people, depending on the time of year; and would be for different types of jobs from cleaners to baggage holders.
What type of team is it? (P5)
Gatwick is run by the BAA plc with formal groups as they where structured to run the place.
They would need people such as supervisors to run each place and terminal.
Baggage Handlers (P5)
Small teams would run the Baggage handling, they would need people such as supervisors, workers, and this would be formal teams.
Airlines (P5)
Such companies which are private would pay for landing charges and even for baggage handling (especially if they are a small company).
Example;
Common airline are from Tomas cook, and easy jet. Gatwick is more for leisure type of airline than Heathrow more business type.
Check in Staff (P5)
Check in staff for Gatwick would carry out work as formal teams. They would need people such as supervisors, and other workers to do work.
Example;
They would have working for such as issuing boarding passes, baggage. Most of all this run as small formal teams.
Cars hire (P5)
Car hire such as Avis would run two teams, one would run the shops and the other the garage.
Car hire would have their own garage and shop, which would have to be run by formal teams. There are many of this for example Hertz, and Avis.
Hotel reservation (P5)
Reserving hotel would be made easier if they came to you, so Companies such as Hilton, make reservations for those who come in while they do booking and advertise in the booking forms or they airport itself. This would be run by formal teams, which would be directly employed by booking agents, which would find hotel rooms, and then charge the fee to they hotel.
Shops and cafes (P5)
Shops and café would firstly have to pay the rent for space and would be run by formal teams, such as needed supervisors and other working staff.
Example;
Boots would have their formal team running the shop and with different job titles such as Supervisors.
Cleaning (P5)
Cleaning companies are mainly formal. The main contractor which looks after Gatwick are Sparta™, which are small formal teams. They would be paid by the airport.
Ground Crew (P5)
Ground crews are responsible for fuelling the airplane and maintenance. Also they would carry out safety checks, despatch planes and load the plane with food. E.g. BA would contract smaller teams visiting the airlines.
Airplane Crew (P5)
Airplanes would have two crews. Cabin crew - stewards and stewardesses - and the deck crew– copilot and pilot. Their jobs would be to fly, look after the plane/ customers.
Passport Control (P5)
Control the people arriving and leaving the UK, they would be operated by formal teams. Looking at immigration and escaping fugitives. Their teams would have supervisors and security back up.
Maintenance (P5)
They would be mostly private companies. They would be called upon to come and fix, mend lighting ect. Airport itself would need to be looked after continuously, and making sure it in safe conditions and looking good.
Transportation (P5)
Gatwick would have other sort of transportation to get to and from Gatwick, such as automatic shuttles in the terminals, trains (ruined by Southern, Virgin, Thames link). Checker cabs and buses also coaches such as National Express.
Similarities between Thomas Cook and Gatwick (M2)
Both are in the travel industry, symbiotic – they need each other.
Small formal teams, broken up into departments, operating companies and sections.
Why do these similarities exist (M2)
Same industry, modern and growing companies, need to be flexible, use outside contractors.
Differences between Thomas cook and Gatwick (M2)
Gatwick is local, TC global, most Gatwick employees are local and work for other companies, TC mostly employed by plc. TC employees many are mobile, eg flight crew. Most Gatwick employees are front of house dealing with customers, TC many backroom staff. TC actively selling to customers, Gatwick attracts airlines.
Why do these differences exist? (M2)
Different businesses, TC is classic commerce, truly competitive, Gatwick is service provider, TC is global, Gatwick employees do not need to be mobile.
What is Bad about Thomas Cook (D2)
Air travel is major polluter, many jobs are insecure, small teams for different companies give limited opportunity for development of skills or for promotion. Large proportion of jobs are low to medium skilled. Shift work and unsocial hours.
What is Bad about Gatwick (D2)
Travel is major polluter – especially flight. Industry of great change, some employees have to adapt or leave. Shift work and unsocial hours for cabin crew etc.
What is Good about Thomas Cook (D2)
Major employer, reliable, secure, good customer service and reputable. Flexible, good range of jobs, many levels and opportunities for promotion and movement within organisation to develop skills and experience. Lots of training. Opportunities for travel and cheap holidays
What is Good about Gatwick (D2)
Major employer, range of skills and jobs done. Some training available.
How Do you improve Thomas Cook (D2)
More integration between operating companies, allow more transfer of skills and experience. Carbon offsetting and limit use of air travel.
How Do you improve Gatwick (D2)
Have scheme to develop customer service and retail skills of staff by allowing staff to swap jobs. Carbon offsetting and use of more efficient aircraft.
