Active Listening and Assertion Skills.

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Jacqueline Whelan        HOD 1001        Take Home Final - Lab

Active Listening and Assertion Skills

I arrived at Vandy completely overwhelmed and excited, much like any other freshman, and as I walked into my dorm room, I was struck with a chilling fear and panic.  The Vuceptor helping me move in looked around and commented, “Wow, this is small.”  Apparently, a dorm room utilized as a handicapped single in previous years had been converted to a double.  After about a week of living in my room, I had discovered it was not so bad, and my roommate and I were getting along great.  However, from the very start, I knew there was one conflict that was going to rear its ugly head; my roommate is very, very messy.  I would not call myself a “neat freak” but I like to get into my bed at night with things appearing somewhat in order.  The dark cave-like corner near my roommate’s desk had become “the pile,” as I like to call it.  Clothes, garbage, whatever she could not find a place for found itself in the pile, which was rising considerably by the day.

As HOD helped me discover, I am an extremely passive person.  I can and will avoid conflict at all costs.  The pile grew, and grew, and grew.  I had tried completely passive methods of communicating that I would appreciate the mess cleaned up; joking about it, cleaning my side of the room nearly daily as to drop hints, telling her I was going to vacuum and asking if she would mind clearing the floor (which resulted in the pile being transferred to her bed for the few minutes I was vacuuming).  Eventually I ended up shamelessly begging her to pick up her things because a good friend of mine was coming into town.  It was the last straw when she did not clean up for my visitor.  I knew something had to be done.  It was about a week after we had discussed assertion skills and I found myself trying to figure out the exact statements I would make to her.  I knew what the situation was: my roommate was a slob.  I knew what I was feeling:  pain, outrage, frustration, and overall disgust.  Most of all I knew what I wanted: elimination of the pile!  It took me another whole day to get up the courage but finally during the post-dinner homework session I approached her.  I told her that the pile was making our already tiny room seem even smaller.  I let her know that it was frustrating when my guest or other friends came in and the room was not clean, and that having a clean room was a better working environment for me.  Finally, I asked her if even just once a week she would not mind picking up the trash and helping me clean a little bit.  I should not have been surprised when she looked shocked and said that she was not aware at all that it bothered me.  The next day there were six full bags of trash outside of our room and all her clothes had been picked up and folded.  Simply letting her know how I felt and what I wanted done about it had fixed the only major conflict with my roommate.  I now realize I definitely should have addressed the problem immediately after it started to bother me as opposed to waiting until ten weeks into the semester.  I am now more confident in my ability to be assertive in situations even though I remain terrified of conflict.

My first real use of active listening skills came after we had discussed it, while I was home during Thanksgiving Break.  One of my closest friends, Mark, was killed in a tragic auto accident in late October.  I was too far away to make it home for the funeral and it was a very hard time because I felt so detached from everything that was happening.  When I went home in November, however, I was able to go over to his home and see his parents and brother.  I had been talking to his older brother Todd, who is 22 and another close friend, quite a bit on the phone.  He and Mark had been extremely close and he was completely crushed.  I was able to stay mostly composed while talking to Mark’s parents, but as soon as I saw Todd, I burst into tears.  It may have been the similarity of him to Mark but it was so much harder to collect myself in front of him.  He and I went up to his room and talked for about four hours.  Surprisingly during this time, I found that what Todd needed most was for someone to listen.  I had expected that he would be comforting me, but instead I found myself honestly thinking about active listening skills.  As hard as it was for me to look him right in the eye I made myself face him and make eye contact so he would know I cared.  At first, I had been staring at the wall, fidgeting, not knowing how to deal with Todd telling me stories about Mark and how happy he had been shortly before his death.  As time moved on I found myself able to sit calmly and just take in what Todd was saying.  I began probing, even though it was painful I truly did want to hear more about Mark and I knew that it felt good for Todd to tell me everything he was feeling.  I occasionally paraphrased, repeating back what he had said or adding something from my own memories to show that I understood what he was saying and how he felt.  It was four of the most emotionally draining and exhausting hours I have ever experienced but I know that it gave both of us a better sense of Mark’s spirit and it helped me gain the closure I had needed on his death.

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Prior to this class, my parents and I had never really mastered positive communication skills.  Even by my senior year, I still felt that my parents were being far too overprotective and unfair to me.  I felt that my parents were truly violating many of my assertive rights addressed in the “Assertiveness training” article by McKay, Davis, and Fanning.  My ability for me to be the final judge of my feelings, my freedom to change my mind and negotiate change, and being allowed to feel and express pain were all being repressed because of the way my parents were treating ...

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