commuication in a care setting

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Communication in Care Settings

In this unit, I will be focusing on the communication skills used in a health care setting and exploring the factors that support and inhibit communication. To do this, I will be observing an early year setting, THE BUSINESS ACADEMY BEXLEY primary section (4-5 years old) so as to give a detailed analysis of how these communication skills are used.

Communication is a process used to give information, obtained information and to share ideas, opinions and views. There are four main forms of communication which are written communication, computerised communication, oral communication and special methods. However, body language, signs and symbols are also ways in which people communicate with each other.

Oral communication which is also known as verbal communication involves two or more people interacting with each other verbally while using a range of different body language messages (non-verbal) to emphasise on the message they intend to send across. Oral communication is not just useful to share information but it is also important to help build relationships between people hence emphasizing on the importance for care workers to have good social skills as they face a wide range of emotional needs in their profession. Oral communication can be used to: - exchange ideas, provide emotional support, build relationships, gain their client trust in the business, solve problems, carry out interviews and assessments, explaining issues and asking information. However when a lot of information is obtained it is very hard to retain this information in exactly the same from in your memory and this is why it has to be written down.

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Written communication is a more formal form of communication. This form of communication is essential for taking down details that needs to be reviewed at a later date. When information taken down is accurate, they can be useful when reviewed in future. In a health care setting it is very important that personal information is accurate and factual as failure to do so could cause:

 * Delays in meeting people’s needs.

 * Making mistakes with arrangements for people’s care

 * Not being able to follow up inquires

 * Other professionals not having the right information to help them ...

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