• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

communication and values

Extracts from this document...

Introduction

Task 1 It was a group interaction that took place on Tuesday the 12 with 7 people within a group. The client group that I had to chosen to work with was an elderly woman who had a phobia of doctors. A one to one interaction took place with a 7 year old boy in his home who has a learning disability and is easily angry. Explain the types and range of communication skills you have used in your report. Your discussion of communication must demonstrate understanding of the care value base. The types of communication skills are: * Verbal * Non verbal Group Verbal consist of the following: * Tone /Pitch - it not just what we say, but the way we say it. If we were to talk very fast in a loud voice with a fixed voice tone people may think that we are angry and shouting. Therefore they wouldn't feel comfortable talking to you. I used a appropriate tone of voice loud enough for her to hear me without actually shouting * Slang's and jargons- I did not use slang in my dialect. This is because slang is mostly associated with teenagers and also she may not understand what I was saying * Pace - the pace is the speed in which I talk. I can talk fast and I can talk slow. because she is a elderly women I would have to talk slow so that she can understand Non verbal * Gestures- an example of an gesture would be a thumbs up to refer to well done. I tried to use hand gesture to help the women to understand what I was saying. * Body language - body language is a broad term for forms of communication using body movements or gestures instead of, or in addition to, sounds, verbal language, or other forms of communication. It forms part of the category of paralanguage, which describes all forms of human communication that are not verbal language. ...read more.

Middle

The sender has the responsibility for the message. The sender's message travels to the receiver through one or more channels chosen by the sender. The channels may be verbal or non-verbal. They may involve only one of the senses, hearing for example. Non-verbal communication, popularly referred to as body language, relies primarily on Seeing rather than hearing. Care value base In each of the two interaction the issues with care value base are the same on now ground did I discriminate with any of the clients, I did not use any swear words and I talk to them with respect and I respect their opinions of life and the decision that they make I promoted their diversity TASK TWO The communication skills that I have used are * Tone./pitch * Slang's and jargons * Pace * Gestures * Body language * Listening * Facial expression * Eye contact. Group interactions My tone and pitch was appropriated I did not shout at my client as this would make her angry or even intimidating to talk to me so I kept it at a level that she could hear me clearly. I did not used any slang's and jargon because my client may not of understand what I was say so she will be confused not only just my clients but others within the group also the only time it is appropriate for me to use slang is when I am talking with my friends. I used appropriate pace I did not talk to fast because people may not of heard clearly what I was saying. In order to get my point across I talk slowly and clearly to that my point could be heard. Gestures- I used appropriate gestures for the other to understand what I was trying to say. Adapted the used of Egan theory of SOLER which stands for Squarely, Open, Lean, Eye contact, Relaxed. ...read more.

Conclusion

I talked appropriately - I did not shout, I used the right tone, pitch and pace , I took into considerations the client group that I was talking to. 3. I used hand gestures - so that people can understand the message Weakness 1. according to my evidence sheet my communications skills where good but if I was to talk to group containing more than 20 people I probably would be nervous One on one Strength 1- Used the correct tone, pitch and pace in order for the child to hear clearly what I was saying Weakness None noted Action plan In order to improve my communication skills I will do the following - practice using different types of communication skills when I am talking to people - practice with different clients groups - getting feedback Some theorist as Kolb and lewin have tried to explain the step involved in evaluating personal practice. Kurt Lewin was a German-born psychologist, became one of the pioneers of social psychology. Kurt lewin suggested that that practical learning might involved a four stage process * Planning - imagination and working out what needs to be done * acting, -doing trying something out * observing -taking notes * and reflecting - using information to think something through David A. Kolb (b. 1939) is an American educational theorist whose interests and publications focus on experiential learningKolb theory put forth a slight different four stage explanation of learning from own experiences. The stages are * experience- * reflection or thinking about the experience * using theory to explain what happen * testing out new ides in practice if I was to used both Kolb and lewin theory it would help me improve my communications skills because I would have experience and confidence in myself this is because I would have practice using my communication skills in different situation and have obtained feedback as lewin have stated. With that feedback I would have seen what need to be change therefore bringing me back to stage one of the theory ?? ?? ?? ?? ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Health and Social Care section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Health and Social Care essays

  1. Marked by a teacher

    Health and social care, OCR Nationals double award promoting health and well being

    4 star(s)

    This is a way of treating our body holistically. These are some of its benefits: �Deeper Level of Relaxation � Natural Change in Breathing � Decrease in Stress Hormone � Reduction in Cholesterol � Increased Self-Actualisation � Decreased Cigarette, Alcohol, and Drug Abuse � Improved Relations at Work � Increased Relaxation and Decreased Stress (Bib.37)

  2. Marked by a teacher

    Care Value Base

    3 star(s)

    Everyone has the right to believe in what ever they want, as there is an Act of Legislation to protect them. Effective Communication Effective Communication is very important, it is the central part of the Care Value Base which involves speaking and listening. Communication can take place verbally or non-verbally.

  1. Marked by a teacher

    Analysis of One Individual's Health and Wellbeing

    Energy is needed for your body to grow, repair all your cell tissues and to keep control of your muscles movement. All these energy comes from the food and drinks you have everyday. We measure energy in Kilocalories (Kcal). What is healthy eating?

  2. Health and Human Deveopment revision notes.

    - Lack of knowledge and understanding about health. - The wealthier you are the healthier you are. - s/e status- income, level of education, employment, occupation. Poorer Health Due to: - v Access to H. S. - v L of Edu thus poorer job and income.

  1. Developing effective communication in health and social care settings. Examples of one-to-one and group ...

    This led her to getting disappointed with her painting. I should have given Annie a mirror so it would be easier for her to paint herself and also she wouldn't have to think and struggle as much, as she suffers from dementia.

  2. My Experience of Teamwork in a Charity Event.

    I felt that I had a part to playing in being able to gain that amount of money. The humanistic approach shows the way that I felt. Carl Rogers and Abraham Maslow came up with the humanistic theory (1934) that shows that a healthy mental attitude is dependent on taking

  1. Unit 4 P1 -Human Lifespan - Conception and Development

    The baby could learn any languages, not just English. It depends on what language you surround the baby with. For example, when one of the parents speaks a different language, if that parent keeps on speaking to the baby with that language, the baby will learn both English and the other parent?s language.

  2. The practitioners responsibility in a professional relationship is that they should be able to ...

    This prevents the information from passing on to other people. An example of confidentiality is, if you save all the children?s data on the computer, it should be protected by a password, so no one can access it. It is important to maintain confidentiality when it comes to talking about

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work