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Introduction

Transfer-Encoding: chunked Communication Skills Definition Pace of Voice Pace of voice is the speed which somebody speaks. For example; sometimes speaking quickly then slowing down can emphasise on what is being said, it can sound more dramatic. Tone of Voice Tone of voice is the volume spoken by the speaker, they can be high pitch or low pitch. For example; someone could be yelling to express aggression and passion. Questioning (Open and Closed Questions) Open and closed questions are used to persuade people into one side. Open questions lets people elaborate more into detail while closed questions only have a ?yes? or ?no? response. An example of open question would be ?where were you born?? and an example of a closed question is ?Are you a female?? Listening Listening is the act of mindfully hearing and attempting to comprehend the meaning of words spoken by another in a conversation or speech. For example; a teacher speaking directly to student, the student would be listening carefully to the words. Eye Contact Looking another person directly in the eyes. For example; short or broken eye contact can express nervousness, shyness or mistrust and long unbroken eye contact can express interest, attraction or hostility. ...read more.

Middle

Storytelling can be another way for a nursery nurse to educate children. This is because storytelling can increase their vocabulary since the nursery nurse is telling the children a story. The tone of voice the nursery nurse uses can keep the children engrossed. A high pitch voice can tell the children that the character is female and a low pitch, deep voice can indicate a male character. Children can make their own understanding when the nursery nurse tells a story in a thrilling way. Facial expression, gestures and pace of voice can keep the children attention and let them pin point out specific words the nursery nurse may have exaggerated. The child would have understood what the nursery nurse is implying to them by the verbal and non-verbal communication used by the nursery nurse. When a nursery nurse describes something serious to child their tone of voice would not be cheerful and would be low for only the child to hear and understand. If the child is in trouble, they would know that they did something wrong from the straight forwardness used by the nursery nurse. The nursery nurse would be talking serious to the child and maintaining eye contact with the child to show superiority. ...read more.

Conclusion

The nursery manger would be professional when writing letters in a formal language because informal would make it casual and make them look unprofessional or seem to the parents. Formal would show the parents that the nursery is reliable in caring for their children. Another similar scenario would be a nursery nurse formally speaking to a nursery manger or child protection officer about suspected abuse. Abuse is a serious topic that involves a wellbeing of a child and so can?t be casually said or assumed by a nursery nurse, it has to be professional. A child is physically, emotionally, socially and maybe be intellectually affected by abuse. So when a nursery nurse speaks to the manger or a child protection officer they would have to be professional and stern about their opinions and facts. They would have to inform the manager and child protection officer about the child?s behaviour by verbally communicating because non-verbal communication, such as touch or contact and proximity would not be necessary for this scenario. The nursery nurse needs to clearly tell the child welfare state and behaviour in a manner that the manager and child protection officer can understand what the nurse is stating without having to read between the lines. Reference: http://www.nurseryworld.co.uk/communication http://www.pearsonschoolsandfecolleges.co.uk/FEAndVocational/HealthAndSocialCare/BTEC/BTECLevel2FirstHealthandSocialCare/Samples/StudentBook/BTECLevel2FirstHealthandSocialCareStudentBookSampleMaterial-Unit1CommunicationinHealthandSocialCare.pdf ...read more.

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