Communication is vital in both healthcare and social care.

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Communication

Communication is vital in both healthcare and social care. The patient and the healthcare professional need to understand each other clearly in order for the patient to receive the best care possible. Giving the correct care to a patient is next to impossible if their needs cannot be clearly stated. Good communication eliminates more possibility for mistakes and lets each party know what is expected of them or to them. Communication is not just as simple as talking, there are many ways in which we communicate and that is what will be addressed in this booklet.

Forms of communication

Non-verbal                                                                                      Verbal

             

   Body language                                                          Facial expressions

                           

                            Communication using technology

Verbal communication

Verbal communication is when we communicate our message, feelings, thoughts or ideas vocally to whoever is receiving the message. It is the spoken words in any different language. Good verbal communication is when you’re able to both explain and present your message clearly through spoken word and to listen carefully to the other person or people.

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Talking – Is when we use our mouths to speak to other people, a person, an animal or even to ourselves.  

Group discussion – Is when participants discuss vocally their thoughts and opinions.

Conversation – Is an informal exchange of ideas, thoughts or opinions by spoken words.

Singing – Making musical sounds using the voice

Dictation – Saying words aloud in order for the hearer to write down.

Verbal abuse – Is a form of attack vocally or abusive behaviour involving the use of language.

Non-verbal Communication

Non-verbal communication is anything we do to ...

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An excellent piece of work evidencing good knowledge of the various types of communication. A variety of examples were given (although they could have been more relevant to social care) and the work was very nicely presented and structured. I would simply advise that there were a few odd grammatical errors that could no doubt be eliminated by careful proof-reading. A good introduction would be beneficial as it would allow the reader to understand the purpose of the essay. 4/5