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Developing effective communication in health and social care settings. Examples of one-to-one and group communication.

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Introduction

MAHRIA IQBAL UNIT 1 P5 DEVELOPING EFFECTIVE COMMUNICATION IN HEALTH AND SOCIAL CARE One-to-one communication- Reading a book with a service user My task was to work with Nicky who was one of the service user's who actually had slight hearing problem. I had to listen to him and work out what level of ability in reading he is at. This task ensured each person communicating has each other's attention in a given moment. I felt that this one-to-one task with Nicky would make him feel special and cared for as it is a mean of saying to him that I am making time for him and he will have my undivided attention. Even though Nicky was a good reader overall as he tried his best at reading with me, but every time he made a mistake or pronounced a word wrong I would say "No Nicky that's wrong" he felt that it was me who was wrong and could not read properly so he just totally ignored that it may have been that he didn't not hear the right answer clearly or just felt embarrassed that he was making mistakes during the task. This task may have been overwhelming for him due to him not having a one to one attention before or he may have felt isolated through a lack of opportunity to communicate with the other care workers. This task had taken place in a room with many other service users who were doing a variety of different activities. I placed my chairs right opposite to him so it would enable me and Nicky to get the privacy of space. After he had finished reading the book i asked him what he understood about it and whether or not he enjoyed reading it for this type of communication I used one of the non-verbal skills which are reflective listening. I asked him some questions relevant to the book to ensure that he fully understands what he was reading. ...read more.

Middle

These are used by people with hearing impairment. I could have used signers for Nicky as they are for the deaf or hard of hearing. It offers a service of interpreting to and from a person who cannot hear and who uses sign language. It helps people who cannot understand sign language and those who cannot normal vocal language. Effective communication is vital in health and social care settings. For example if instructions are misunderstood or certain information is not shared properly then it is the service users who will suffer. Enabling service users to share information concerning their needs so that the car workers can carry out their roles in supporting them effectively is an example of the need for effective communication. Communication between people enables ideas and information. It involves much more than simply passing on information to others. Communication enables people to feel safe, to make relationships and to develop self-esteem. Poor communication might make a service user feel vulnerable, worthless or emotionally threatened. If a service users feel that they are being ignored and their individual needs are not being met, this may result in aggression, D1) Communication between people enables us to exchange ideas and information but it involves much more than simply passing on information to others. Communication enables people to feel safe, to make relationships and to develop self-esteem. Poor communication might make service user/patients feel vulnerable, worthless or emotionally threatened. There are many types of different communication such as body language. Using effective communication is essential for service users in a health and social care settings. When using effective communication skills towards the service users will help them be more confident towards the care workers and also they will have and increase in their self- esteem. Discriminating or looking down on a service user and feeling uncomfortable around service users because of their illness or disability will lead to negative outcomes and negative experiences with them. Effective communication is vital in health and social care settings. ...read more.

Conclusion

Enabling service users to share information concerning their needs so that the car workers can carry out their roles in supporting them effectively is an example of the need for effective communication. One-to-one interactions help enable attention to be given to an individual person. The person may feel comfortable communicating personal information, it enables feedback to specific questions or concerns, interactions may take place over a series of formal or informal sessions and confidentiality is more likely to be guaranteed and maintained. The disadvantages of a one-to-one interaction is dependent on the skills of the person giving one-to-one, the person may feel uncomfortable with specific attention, preparation may be required to give accurate and information answers to questions, it may be difficult to arrange several successive meetings and also interactions may be misinterpreted by individuals unless they are checked for understanding. Appropriate verbal and language skills towards the service user will help the care workers to meet the service user's needs. Using effective communication can help the service user in several of ways. Being able to speak clearly and getting your point across the service users in an appropriate manner will remove any misunderstanding between the worker and the service user. By using acceptable language and skills towards the service user will remove any differences. This will enable the service user to feel comfortable when talking about problems and make them feel as if someone is there listening to their problems. This will make them feel wanted and will form a positive relationship between the health and social care worker and the service user. Using a good tone of voice and eye-contact will help enable the care worker to provide the service user with the most relevant information relating to them and their treatment. An individual's facial expression can give a positive or a negative impression to the service users. If good facial expressions are used whilst communications then service users will feel comfortable and safe around care workers this will enable better communication between them both and the service user's confidence will increase rapidly. ...read more.

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