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Developing Effective Communication in Health and Social Care

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Unit 1 - Developing Effective Communication in Health and Social Care Unit 2 - task 1 p1+p2 In health and social care setting, workers often have to communicate difficult or sensitive issues to clients. These clients may be venerable, stressed or in difficult circumstances. When we understand how the communication cycle works we can foresee these circumstances and plan the best way to communicate with these clients and to achieve the best outcomes for them. The communication cycle is made from eight stages. From someone having an idea and expressing it. To somebody receiving the message and understanding it. Here is a drawing of the communication cycle. This could be shown as Dave seeing Mel in the street: Stages 1. Someone gets an idea. 2. they then understand this idea 3. they express the idea, through verbal or non verbal communication 4. ...read more.


You need to be aware of both types of communication in a health and social care setting. For example; in a doctors surgery there are lots of leaflets that people can look through for information, this is verbal communication. But if they were to go to the doctor about this problem they would need to see the doctor on a one to one basis. In this situation, the doctor needs to be aware of this own interpersonal interactions. This means that he has to notice things like his body language because he has to appear open and comfortable to the service user because that will make them feel calm and they will feel like they can trust him. They may also want to think about their tone of voice. Because if a service user goes to them with a problem, and they talk in a patronising tone, the service user may feel like they don't want to talk to ...read more.


It will also be better to sit closer to the child because if the noise levels are a little high then they will be able to hear you better, and you won't have to raise your voice and risk scaring them/ the other children. Another health and social care professional that may need to concentrate on their method of communication, is a social worker. For example, if they had to talk to a service user about a sensitive issue, then they would have to think about where the best place to have the conversation would be. Weather it was in an office, or a room in the service users house, it would have to be a quiet, light room that the social worker, and the service user would feel comfortable talking in. ?? ?? ?? ?? 1 Holly Shute ...read more.

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