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Developing Effective Communications in Health and Social Care

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Developing Effective Communications in Health and Social Care Describe the Stages of the Communication Cycle and Reflect On Your Own Experiences (P2) The Communication Cycle was first identified in 1965 by Charles Berner. A few years later, Michael Argyle (1972), said that interpersonal communication was a skill that had to be learned, just as you would learn to drive a car. He said that when you are driving a car, you have to change your method to match the conditions of what is happening on the road. Driving involves a constant cycle of watching what is happening in the road, working out how to respond, making the required responses and then repeating this cycle until the end of your journey. ...read more.


There are six stages to the communication cycle, the first is expressing your own thoughts, and the second is watching the other person non verbal response and body language. Thirdly is interpreting the other person's body language and trying to work out what he or she is thinking, fourth is listening to his or her response to what we have said, following this is trying to make sense of his or her response. Finally the original speaker expresses new ideas to try and clarify our ideas. The communication cycle may look something like this: 2. Message coded We use the communication cycle every time we interact with other people. ...read more.


This response would be the answer to my initial question to him; so starting off another communication cycle process. To use the communication cycle effectively it requires active listening, this involves hearing what the other person has to say and being able to use the cycle to demonstrate that you understand what the other person has to say. Listening skills also involves thinking about what you hear while you are listening and checking your understanding as the conversation goes on. This 'checking' of the understanding is sometimes called 'reflection', this is because we reflect or mirror the other person's ideas. Reflection can also involve, putting into your own words, something that has been said to you, so you can repeat it back to them to check that we have understood everything they have said. This method of refection is called 'paraphrasing'. ...read more.

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Here's what a teacher thought of this essay

4 star(s)

This is a nice short essay that explains the communication cycle in a clear way.

The writer could extend a little by including references and trying to put the ideas into a health and social context.


Marked by teacher Sam Morran 22/05/2013

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