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Explain how people from different backgrounds may use and/or interpret communication methods in different ways.

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´╗┐UNIT SHC 31 PROMOTE COMMUNICATION IN HEALTH, SOCIAL CARE OR CHILDREN?S AND YOUNG PEOPLE?S SETTINGS OUTCOME 3 Overcome Barriers to communicate. 1.1 Explain how people from different backgrounds may use and/or interpret communication methods in different ways. People from different backgrounds may use/or interpret communication methods in different ways by expressing how they feel, for example Italians are traditionally very verbal when they use speech they use their hands to gesture to make their points. ...read more.


Confidence can be knocked down in seconds by a thoughtless or unkind response. Its very important to remember the importance of non-verbal communication in Dementia too this may include hand gestures, body language, facial expressions, eye contact, touch, and even actions. For people with dementia who get frustrated or angry when having a conversation, or can no longer find the words to express themselves, can still use non-verbal communication to connect with others. For people with Dementia behavior is a form of communication Non-verbal behaviors, such as agitation, restlessness, aggression are often an expression of unmet needs (pain, hunger, thirst, toileting needs). ...read more.


Try using non-verbal communication to: 1. Reinforce a message - asking a person if they want something to eat, and then pointing to the refrigerator, helps the question. 2. Have an agreement or disagreement - nodding "yes" or shaking your head "no" will help the person with dementia understand how you feel. Take the place of words - a warm smile or hug conveys a message just as strongly as words can. Try to reflect in your own facial expressions so that they can try and pick up the message that you understand how they feel. Laugh and smile or even look sad when appropriate. ...read more.

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