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Give a description of the different types of communication used in care settings.

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Communications in Care Settings AO1: Give a description of the different types of communication used in care settings. Introduction To communicate with someone is to exchange information or news with them. To communicate is the beginning of understanding. Communication is considered a vital parts of care work as it enables people to store information, without communication, a relationship cannot be develop. As Tearesa Thomson stated when writing about health work, 'Communication is a relationship' (1986). The number of ways in which people can communicate with can communicate with each other differs: A person can communicate with another via; Oral communication, body language, signs and symbols and/or written and electronically transferred communication. For most disability, there is a way of communicating that is suitable for them and can be easily understood. I.e. The deaf use sign language. It is vital that we communicate using the right methods to each person; else the information may be misunderstood or misinterpreted. Oral communication Oral (mouth) communications when done face to face usually involve the use of words and sentences (otherwise known as verbal communication) ...read more.


It is vital that those records of personal information are as factual and accurate as possible as when an issue is recorded in writing, it becomes formal. When writing a written communication, it is best to make sure it is as factual as possible with little or no opinion. Some examples of written communications include: staff rotas, service user plans, and minutes in team meetings, medical records agreement, assessment, records of learning achievements...etc Advantage of written communication * It provides a permanent record of communication for future reference. * It ensures little risk of unauthorized alteration in the message. * It tends to be comprehensive, obvious and accurate. * It can be quoted as legal evidence in case of any disputes. Disadvantages of written communication: * It is costly and time consuming. * It may be represented in a different way by different people. If written communication is imprecise it could lead to the following minor havocs: Serious delay in meeting people's needs, inability to follow up enquiries, other professionals not having the right information to help them with decision making, making mistakes with peoples ...read more.


Unlike the deaf or hard of hearing, people with normal hearing subconsciously use information from the lips and face to help grasp what is being said. Makaton Makaton is a method of communication using signs and symbols and is frequently used as a communication process for individuals with learning difficulties. It was first developed in the UK in the 1970s and is now used in over 40 countries around the world. Dissimilar to BSL, Makaton uses speech as well as actions and symbols. It employs picture cards and attaches in facial expressions with the phrase to make the word more easily acknowledged by those with learning difficulties. Braille The Braille system is a means of communication that is extensively used by blind people to read and write. Braille was developed by Louis Braille, a blind Frenchman, in 1821. Each Braille character is made up of six dot positions, arranged in a rectangle. A dot may be raised at any of the six positions to form sixty-four possible combinations and these raised dots are read by touch. There are also special printers made to print in Braille. ?? ?? ?? ?? AO1 Communications in Care Settings Coursework Jenny Nwalioba - 1 - 12E ...read more.

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Here's what a teacher thought of this essay

4 star(s)

A sound essay that discusses communication. It is a little limited in places and isn't discussing the full range of methods of communicating.

There are some good examples of barriers but there are several that are not mentioned and it would demonstrate greater understanding if the writer were to explore these further.

A very good starting point but requires a little more research.


Marked by teacher Sam Morran 08/01/2013

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