●Listen to my clients and respect their views;
Applied:
If my client 1 is against the treatment suggested by the GP, he cannot go over my client’s point of view; he must respect and not push it. For example, as it happened before when he suggested her getting an implant as a contraceptive method and my client opposed to it as she preferred to continue on the pill.
●Give my clients information in a way they can understand;
Applied:
Both my clients must be spoken to with appropriate language so that they will understand their conditions, therefore their respective GPs must avoid speaking in medical terms, so that the verbal communication used is always suitable for their understanding of it. For example, the GP that takes care of my client 2 explained that he had “a very bad sore throat”, instead of saying that he had “a severe tonsillitis which could possibly lead to pharyngitis”.
●Respect the rights of my clients to be fully involved in decisions about their care;
Applied:
The GP must always ask questions about the treatments that my client 2 may be involved with, for instance his throat treatment, to check that my clients understands whatever medical situation he may end up in.
●Keep you professional knowledge and skills up to date;
Applied:
The GP must always be up to date to new treatments that may be beneficial to my clients. He can contribute to that by going to conferences and courses. For example, my client 1 might want an appointment at a specific date but will find it not possible as her GP is away in a conference. She will be able to see the evidence as there will be certificates on the walls of the GP’s room. This may increase my client’s confidence in her GP as she will feel that he is updated with new technologies and treatments that could be beneficial to her in the future.
●Recognise the limits of your professional competence;
Applied:
The GP must always be able to notice when the limit of his area is and refer my clients to whichever specialists that may be needed. That happened with my client 2, as he was suffering of a sore throat too frequently and so the GP referred him to a otolaryngologist.
●Be honest and trustworthy;
Applied:
The GPs responsible for both my client 1 and 2 must not lie to them so that along the treatments positive relationships can be built in order that my clients trust and feel comfortable to share their problems, which will result in a better quality of care.
●Respect and protect confidential information;
Applied:
The GP will not allow anyone looking through my clients’ personal files. Those must be kept either in a room locked or in a computer with a password where just specific workers have access.
●Make sure that your personal beliefs do not prejudice my clients’ care;
Applied:
The GP must go against his own personal beliefs and support my clients throughout their decisions, so that the GP’s values do not influence my clients through their choices. For instance, the GP might be very religious and so he could think that contraception is wrong, however he must put that aside as my client 1 chooses to use a contraceptive method.
●Act quickly to protect my clients from risk if you have good reason to believe that you or a colleague may not ne fit to practice;
Applied:
The GP will report any other health service if he has noticed they have been abusive to my clients.
●Avoid abusing your position as a doctor;
Applied:
The GP should not use his position to get to drugs that he should not be dealing with. Also, he should only do physical examinations on my clients when extremely necessary.
●Work with colleagues in the ways that best sere my clients’ interests.
Applied:
The GP has to work together with other health services so that he provides the best care for my clients. For example, the dentist that is responsible for my client 2 receives information form my client’s GP so that he is aware of the anaesthetic that my client could be allergic to.
