In this assessment I am going to demonstrate an understanding of effective communication and interpersonal interaction in health and social care.

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Health and social care

Daryl creek

Unit 1 P1, M1&D1

Introduction

In this assessment I am going to demonstrate an understanding of effective communication and interpersonal interaction in health and social care. I am also going to talk about the types of communication i.e. formal and informal and also what is good or bad communication.

Contexts of communication -

One-to-one communication

When starting a conversation with someone you have never met before, you should first try to start a positive atmosphere with the right kind of feeling. It is also very important to create a positive emotional atmosphere so that the person can feel comfortable with you from the start so you can discuss complicated issues or give information. For example when I was working in the nursery I had to talk to the child that was crying because they didn’t want to leave they parents so I had a one to one conversation with him and I made sure that the child knew that I was happy with him and wanted him to come play with me and to stop crying by my facial expression and body language.  I asked him a lot of open questions like ‘What did you do at the weekend? and How was you Christmas? He was talking back. He felt relaxed and happy which made him forget about his parents not being around. He was happy to speak to me and he felt like he was not alone.

How a conversation could go      

Greeting or a warm up

Conversation or information exchange

Farewells or winding-down

When you have got someone talking and relaxed you have created a good feeling. You can now start to talk about anything with them. Sometimes you can even start a personal conversation asking how their health and family are and talk about any problems they are going through. When the conversation is coming to a end you would want the person to want to talk to you again so you have to leave with the right kind of emotions. You could end it with a phrase like ‘see you soon’ which shows them that you enjoyed their company and would like to talk to them again and to also show that you value them.

Contexts of communication

Group communication

Group communication only works when everyone is involved. Some people are open but on the other hand some people are quiet and don’t like to talk so they feel threatened if their have to speak within a formal group of people so there might stay quiet because they are worried about people reactions, I was working in a youth club and I had to get the children talking about an activity the club wanted to do with them. It’s very important that everyone in the group feels included because that will bring the right atmosphere and my job was to hear what they wanted to do. The youths in the group often use humour or other friendly ways of behaving to create the right group feeling, this will encourages them to talk and get involved. Creating the right atmosphere involves ‘maintaining’ the group so this aspect of group communication is often called group maintenance.

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Group leader

There are different type of groups sometimes you need a leader and other times you don’t, but the groups with the leader turn out to be more successful than those with out a leader. In meetings or classroom discussions you would find a leader or a chairman for example in the youth meeting I took with the youths I was the leader and because the discussion had a leader it was successful everyone new I was the leader as well so when I said you talk there talk and I made sure there was no trouble ...

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