OCR National Level 2 Travel & Tourism AO2 Facilities and meeting needs of customers

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In this task you will need to identify the different types of facilities provided to meet the needs of six types of customer. Answer the questions below in detail. Use T&T case studies to help.

The Six types of customers are:-

Individuals, couples, groups

Families

Leisure and business travellers

Internal and external customers

Different age groups, e.g. teenagers, grey market

Special needs, e.g. disabled access, people travelling with babies, religious needs, dietary needs

Examples of facilities are:-

Braille and hearing loops, business facilities, crèche, languages, meeting rooms, prayer facilities, single rooms, special diets

Case Study 1: National Trust property, Killerton House near Exeter, Devon

Disabled access

1. What facilities does the National Trust at Killerton House provide for people with access and hearing difficulties?

Killerton House have hearing loops installed in the shop and the reception so that people with hearing difficulties can then hear what is being said, all they have to do is change the setting on their hearing aid to 'T' and it will connect with the hearing loop. This is a really good piece of equipment to