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OCR National Level 2 Travel & Tourism AO2 Facilities and meeting needs of customers

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Introduction

In this task you will need to identify the different types of facilities provided to meet the needs of six types of customer. Answer the questions below in detail. Use T&T case studies to help. The Six types of customers are:- Individuals, couples, groups Families Leisure and business travellers Internal and external customers Different age groups, e.g. teenagers, grey market Special needs, e.g. disabled access, people travelling with babies, religious needs, dietary needs Examples of facilities are:- Braille and hearing loops, business facilities, crèche, languages, meeting rooms, prayer facilities, single rooms, special diets Case Study 1: National Trust property, Killerton House near Exeter, Devon Disabled access 1. What facilities does the National Trust at Killerton House provide for people with access and hearing difficulties? Killerton House have hearing loops installed in the shop and the reception so that people with hearing difficulties can then hear what is being said, all they have to do is change the setting on their hearing aid to 'T' and it will connect with the hearing loop. This is a really good piece of equipment to have because it helps to make people with hearing difficulties feel a lot more comfortable going to this place.

Middle

What facilities does the Royal Beacon Hotel provide for leisure and business travellers? The royal beacon have many things to offer leisure and business travellers. For the leisure travellers they have bars and restaurants. Their Fennels restaurant is available for all manner of occasions, from intimate dinners to family reunions and weddings. The restaurant serves a range of delicious and traditional dishes which cater for a variety of tastes and requirements. They also have the restaurant called 'Donatos' which is located deep within the Royal Beacon Hotels cellars, this is the cheaper restaurant out of the two, therefore it may be more suitable for couples and families. They also have a bar and lounge, called 'Marine bar and lounge'. The bar and lounge is the meeting place of various local groups and societies, as well as a loyal band of local customers. The Exmouth bar is a warm a comfortable area that is tastefully decorated, and accompanied by their Georgian lounge, which has an open fire and fine views of the Devon coastline. They also have a newly refurbished 'Parlour lounge' for their guests to relax in.

Conclusion

Also Crealy have picnic areas around the park for families that choose to bring picnics with them. This is good because not everyone can afford to eat in the cafes and restaurants. Crealy have many activities that appeal to families e.g. the 'easterfest', this is held over the Easter period and involves a lot of activities for children and families. Internal and external customers 9. What facilities does Crealy provide for external (visitors) customers? Crealy have a series of different realms, they have first aid facilities, a free car park for customers, a range of different activities, disabled access and a gift shop. 10. What facilities does Crealy provide for internal (staff) customers? They have a staff room so that the staff have somewhere to relax when there are off duty. Crealy offer a training programme for the staff to ensure they know everything they need to so that they can do their job to the best of their ability. They also mentor the new staff with more experienced staff, and they give the staff discount. ?? ?? ?? ?? OCR National Level 2 Travel & Tourism Centre: 54269 Name: AO2 Facilities and meeting needs of customers

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