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P5 P6 M3 D2 unit 7

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P5 For this task we had to participate in two interactions. The first activity we had to do was take the temperature of an elderly lady who had significant loss of hearing. The second was to move a teenager from a bed to a chair that had just had surgery on both his eyes and because of the dressing over the patient's eyes it was obscuring his vision. For this we worked in a group of three and switched the role of career, service user and the observer. P6 In activity 1 I feel as I communicated well with the service user, as I used quite effective eye contact and facial expressions to show my understanding and to let the service user know I was listening. This kind of non-verbal communication is effective when careering for a patient who has loss of hearing in both ear, because the service user can begin to understand what you are doing and can communicate feelings easily through facial expression, which can help her to feel relaxed in the situation. The person who was observing me also felt I used these types of communication quite effectively but she also though I did other things that were very effective- things like the tone of my voice. ...read more.


M3 My own communications in these activities, I feel, were quite effective as I planned what I was going to say to the services users before I spoke to them to make sure that what I was saying was decoded properly. In activity 1 I feel that I could have improved my touch and proximity to make the service user feel more confident and relaxed, I could have also used more effective gesturing because of her loss of hearing this way I could have communicated more clearly with her. In activity 2 I could have made sure that that the service user felt comfortable with me assisting him to move, as I was female. I could have also provided both service users with the encouragement on how well they were doing, as they both would be in very uncomfortable situation and with this kind of positive encouragement it could help them feel more at ease. The fact that they both had to put their trust in me completely, which was not to hurt them and get them to where they wanted to be. ...read more.


The Hawthorne studies have had a dramatic effect on management in organizations and how people react to different situations. Although illumination research of workplace lighting formed the basis of the Hawthorne effect, other changes such as maintaining clean work stations, clearing floors of obstacles, and even relocating workstations resulted in increased productivity for short periods of time. Thus the term is used to identify any type of short-lived increase in productivity. Four general conclusions were drawn from the Hawthorne studies: The aptitudes of individuals are imperfect predictors of job performance. Although they give some indication of the physical and mental potential of the individual, the amount produced is strongly influenced by social factors. Informal organization affects productivity. The Hawthorne researches discovered a group life among the workers. The studies also showed that the relations that supervisors develop with worker tend to influence the manner in which the workers carry out directives. Work-group norms affect productivity. The Hawthorne researches were not the first to recognize that work groups tend to arrive at norms of what is 'a fair day's work', however, they provided the best systematic description and interpretation of this phenomenon. The workplace is a social system. The Hawthorne researchers came to view the workplace as a social system made up of interdependent parts. ...read more.

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Here's what a teacher thought of this essay

3 star(s)

It is difficult to give feedback for this as I am not clear on which unit this work is for. Nevertheless I will give areas where the work could be improved. It is important to give clear examples of how you would implement changes. For instance the writer mentions making the client feel more confident and relaxed but doesn?t state exactly what would be done to try to ensure this. Give examples to show that this point has really been thought about.
Make sure all the work is in your own words as it appears that some parts (re Hawthorne) have been copied from somewhere.
There are some grammatical errors; read through your work carefully.

Marked by teacher Diane Apeah-Kubi 09/08/2013

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