• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

A description of how effectively different areas of the business communicate

Extracts from this document...

Introduction

Task three: a description of how effectively different areas of the business communicate From the above interview I have gathered that communication is very important to WhSmiths. This is regarded so highly by them because they are a very large business and have to communicate with many different branches, suppliers, purchasers and a wide range of different departments. They have their own corporate Intranet and have websites available to Internet users worldwide. How Businesses Communicate There are many different methods of business communication. A good business must have clear and fast communication to achieve it's aims and objectives. To communicate clearly with internal and external sources they must use a various number of different ways. Incoming: * Information and messages * Writing, information technology * (Post, fax, Internet, phone) * Enquiries, Orders, Complaints Outgoing: * Information and messages for external uses * Writing, word of mouth * (Letters, quotes, catalogues, adverts, telltales) Internal: * Communication between functional areas * Word of mouth, writing, information technology * (Paper documents, telephones, fax, Intranet, Internal e-mail, meetings) ...read more.

Middle

Word of mouth: * Meetings * Conversation * Formal interview * Telephone * Answering a customer inquiry * Leaving a message Writing: * Letter * Memorandum * Quotes * Catalogues * Adverts * Notices Information technology: * Internet * E-mail (internal/external) * Websites * Fax * Teleconferencing All communication in any form is either incoming or outgoing. Incoming communication, which is all types of communication either externally or internally going to the business or their internal departments include inquiries, orders, complaints, information and messages. All outgoing communication, Information and messages for external uses from the business include letters, quotes, catalogues, adverts, and telltales. Business have three different department structures each with a different type of internal communication these three structures are hierarchy, matrix or flat structure. Hierarchy structure: Is where there is a distinct level of authority ranging from 'managing director, directors, managers etc.) With the managing director with the most authority and say over the rest of the company. ...read more.

Conclusion

* Telephone conversation * Faxes * Letters (and other written based communication methods, invoices etc.) * Complaints and problems (both for employees and customers) Iformation that benefits the whole company is sent via internal e-mail. They also have a intranet which can be viewed by employees to keep them informed about announcements and changes in the company. WHSmiths system is good because it is split into a wide range of departments concentrating on their won tasks and doing them to their best ability. This way tasks are achieved much more efficiently and tidily. Another of their strengths is they concentrate a lot on customer service. You can see this by how there departments are structured and they way they responded to the interview. Their only reel weaknesses are that logs must be kept for each individual department so you create a lot more paperwork and that they could end up concentrating on customer service too much and ignore other departments that need extra money or have fallen into a state of decline. Intermediate Part One GNVQ Business Alex Hayes 25/04/07 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Communications section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Communications essays

  1. OCR GCSE Business & Communication Task 7 Report

    This would demoralise my company name socially discriminate customers. Ethical Issues: To ensure my registration form was ethically correct I had to improve accessibility towards it to ensure everyone had a fair right to complete the form. This includes access from the internet, post and collectable sales. I had to also ask for permission to store and assemble data about customer's files.

  2. using ICT to communicate

    There is nothing special about the layout of the back page, the layout of the back looks like a list going from top to bottom, big titles which stand out are used House style: Throughout the leaflet the pictures used are of the same person.

  1. Comparing documents

    have used a house style, their logo is coloured turquoise and white and also has a black mug in it. Wessex Water's title is under their logo, their title is, "Alice in wonderland on ice" it is different and greater than the rest of the text.

  2. ICT in a business

    They also organize the advertising and the production. Sales function deals with all aspects of selling to customers. Marketing sales find out what audience there chocolate bar is for. They also research on which companies would buy there product and how people would know about there product. Sales teams are located in different places.

  1. special needs

    Firstly, the technology is meeting her personnel needs because she is able to communicate with family members at any gap between 24 hours/7 days a week. This keeps her alert of how her family members are and she can clearly see her family members on the monitor of her computer through a webcam.

  2. An Investigation into Business Communication

    Good communication is essential to building a cohesive and effective team. Good communication skills are essential to managing the performance of your team members, and if you know how to communicate well to large groups you can minimize the risk of industrial problems developing in your workplace.

  1. Cisco E-Business Process Functional Requirements Evaluation

    Specific products or services traded a. Offer everything from Access Servers, Hubs, Concentrators, Routers, Switches, Telephony, and Voice Applications to Customer Contact. 2. Top management support a. All data and research indicates that Cisco has commitment, and it is absolute.

  2. Discuss the factors determining network specification for a small business.

    Because the two wires have opposite magnetic fields, they cancel each other out. The twisting of the wires is a 'self-shielding' method, which makes the wires less susceptible to noise. Unlike STP, UTP does not have extra shielding, and therefore relies solely on the cancellation effect to reduce noise and limit signal degradation cause by electromagnetic and radio frequency interference.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work