• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12
  13. 13
    13
  14. 14
    14
  15. 15
    15
  16. 16
    16
  17. 17
    17
  18. 18
    18
  19. 19
    19
  20. 20
    20
  21. 21
    21
  22. 22
    22
  • Level: GCSE
  • Subject: ICT
  • Word count: 5596

An Investigation into Business Communication

Extracts from this document...

Introduction

BUSINESS STUDIES- An Investigation into Business Communication 1.0 Introduction I have been appointed as a communication consultant to a medium sized manufacturing company employing 120 people. The company is called 'Gregg's' and sells board markers. Below is part of the company organisation chart. Part of the Organisiation chart for 'Gregg's' 1.1 Until this year production and administration has been located in central London. The purchase of a new production site 50 miles from London has led to a reorganisation of the company and its personnel. The Managing Director, Finance Director and Administration Director will now work from a London Head Office. The Marketing Director, Production Director and Human Resources Director will be based at the company's new manufacturing facility 50 miles outside London. Below is a map of where the relocation site will be located. I have circled it. 1.2 My position in the company is the consultant and I will be examining the problems of communication between these two locations and suggest how they could be resolved. I will consider the following points: * What is communication? * The needs and importance of good business communications * The ways in communication can take place * I will also be looking at the roles of each department and how they communicate with each other; interdependence. I will also study the reasons for communicating. * The range of communication methods available: * The advantages and disadvantages of each method of communication * The effects of good communication * The effects of poor communication * I will select the best communication method, taking into consideration, the cost, time and the quality. I will also have to consider social, environmental issues, and legal issues. The company has given me a budget which I will have to keep to. 2.0 Communication is 'The exchange of thoughts, messages, or information, as by speech, signals, writing, or behaviour' (from www.dictionary.com). ...read more.

Middle

Electronics Electronic Mail (e-mail) E-mail stands for Electronic Mail. Each user can have their own separate e-mail address (ie. nid35@msn.com), and sometimes a company may have shared e-mail address Once email has been sent, it should be received straight away. This is a convenient way of sending long messages or documents. For example, externally it could be used to other branches of the organisation. Advantages of Electronic Mail (E-mail) * Attachments can be made, which means other documents can be sent with the email. * The email should be received straight away (quick) Disadvantages of Electronic Mail (e-mail) * Users have to subscribe to an ISP -(Internet Service Provider) for example AOL, Tiscali or BT. * You can receive viruses via email. Telephones Telephones are used everywhere and is still the most used method of reaching someone far. Calls can be transferred from one department from another via intercom to provide help and service, as long as there is another phone around. Advantages of Telephone * Problems can be dealt with quickly. Information can be received quickly (reliable) * It is relatively cheap - calls starting from 1p a minute. Disadvantages of Telephones * There is no written record of the conversation. * Verbal messages can sometimes be misunderstood. Fax - Facsimile Fax is a way of sending long or short forms and documents, electronically, all over the world via telephone lines. The sender and recipient must each own, or have access to, a fax machine in order for the message to be sent and received. Advantages of Facsimile (Fax) Machine * Messages can be sent quickly in comparison to letters. * Authorise documents with a signature. Disadvantages of Facsimile (Fax) Machine * The fax machine can miss sheets (waste paper in some cases) * The message is not confidential; this may prove to be some-what of an issue in some circumstances where the message at hand is private. ...read more.

Conclusion

This has been done just in case the directors refuse to move. In addition to this the company will also pay for the petrol for which the car has to run on. However the car will not be used in the weekend. I also decided to buy projectors. For example in Gregg's when there is a meeting or a conference, and when the marketing director (Susan Ward) proposes his ideas on possibly a new product, then a projector can be used, as another way of showing off the product, to everyone at the meeting/conference. I decided to add flat screen monitors, and a batch of computers. I chose flat screen monitors because they are the latest technology and are used in many other bonafide companies. They reduce eye stress and take up less space than normal monitors. Using computers, I can do many things for the company. For example, I will connect these computers to the internet, so the company is able to use electronic mail. Another reason to buy computers is that all word documents will have to be typed, for example letters and do research using the internet. For example in Gregg's, the marketing director, Susan Ward may use the internet to research possibly a new product. These days it seems that all businesses use the internet as a way of communication. It is extremely useful and quick depending on the type of package you decide to use. For example in Gregg's the two different sites could communicate via the internet, possible by using the e-mail system. Using e-mail documents which are not that confidential or important can be sent. Whilst working on my coursework, I had many difficulties. I had four months to complete this investigation which I thought was too long and was disturbing the relocation process at the new site. When I return next month for the check up and to see if there are any improvements to be made, I will be very focused. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Communications section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Communications essays

  1. Marked by a teacher

    ICT Evaluation of my materials produced for a "Get Moving" health campaign.

    4 star(s)

    To make my work more successful and better for the end user I could?ve done a wide range of things to my coursework folder. For example if I had managed my time more effectively the quality of my work would?ve been better; in terms of appearance and content.

  2. E-Commerce - questions and answers

    Disaggregating can occur through deconstructing of the primary activities of the value chain as most steps can be approached in a new way i.e. e- retailers use e- commerce to improve their market research such as monitoring on an hourly basis how customers are responding to promotional offers and changing their sales accordingly.

  1. SK-II has already established as a leading brand within its' skin-care industry. By empowering ...

    They form the basis of privacy policy guidelines, that have been established by many countries including the United States and Europe. * Notice/awareness - notice of information practices should be given before personal data is collected, including the intentions of the organisation collecting the information.

  2. There are five types of communication:Written- letters, memoranda, reports, noticesOral- telephone, face-to-face, meetingsVisual- charts, ...

    No record is usually kept. Telephone The telephone is a form of electronic communication, which provides fast communication within an organisation and with others outside the organisation. People can be contacted on mobile phones in case of an emergency or urgency.

  1. Free essay

    Business communication review. A group of friends and I have decided to make a ...

    In addition, sending an email is usually free where as you have to pay for sending a letter. While email has many advantages it also has a few disadvantages. For example, it requires internet access to work and if the internet is down an email could not be sent.

  2. ICT IN ORGANIZATION

    In Tesco, someone would want to buy something (input) and then the sale would be the output and the process would be what happens in the middle. Like all the recording of what the customers want from the loyalty cards. Storage Devices A computer storage device can be put into two categories, primary and secondary storage.

  1. using ICT to communicate

    The colour blue is given for titles and the colour black has been used for general text. On majority pages NatWest have given a text box on the right coloured in blue with white text summarising what the page is about in small phrases.

  2. Organisational behaviour - The Royal Mail

    the company may not cross subsidise the costs of posting a letter to keep prices to a set standard nationwide. Customers who were once loyal to the royal mail may start to use alternative methods of communication such as email because they may not have the same confidence in the service.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work