Benefits and Drawbacks of my system for its users.
My newly improved system gives a new outlook to the users as they can now function better and can get work done in a further efficient method. For the users, alias the staff, they can have a system that is compatible to their own needs, they can now make a better job of their work life, and they can further improve the state of their productions. The users can benefit further because they can see how they can now change their productivity level, in many areas than one. The company are lacking due to this new system because their new positions are going to be much more limited, movement is not a wider option for them anymore. There is no need for them to move anymore, they can sit at their desks and have access to everything they need from right there. With no filing cabinets, there are no needs to get up from their seats, and go looking for work, as the work will now ‘come to them’. The seats will have to also be compatible to the workers needs, meaning that they will have to be comfortable, and they will have to have an adjustable height to suit the eyes of the users. This means more of a financial drawback for the company because of the fact that these chairs are not cheap, and to get one for every desk, will be a lot of money.
Benefits and Drawbacks of my system for the customers.
My system holds more benefits and fewer drawbacks for the customers of MillionAir in the sense that the customers are not actually using the system, but in the same way, the work being done will be faster and more efficient. Therefore, the customers can get their travel bookings out of the way quicker, they can have more queries, and the staff can answer them quicker. The system also has many drawbacks for the customers, for instance, the fact that the staff is not accustomed to using a system like this, as they have no computer knowledge at all, may result in the customers having to wait a lot, or it may result in them being unsatisfied with their booking. In addition, a member of staff that is untrained can unfortunately confuse themselves in the bookings, and book a person on the wrong flight or even more dreadfully, they could lose booking details, and they could end up in the wrong hands.
Potential Problems of my system.
- As mentioned above, the members of staff are not used to having such a technological item, worth so much money in front of them; rather, they are used to having papers and pens, which look messy, in front of them. This is why, at first, they will have anxiety in them, as to using the new system.
- Over reliance on the computerized systems. What if they don’t work one day? The staff would be left stranded having to go back to their old methods of work. Old-aged workers, who just about got used to their computerized system, will get more flustered than normal workers, as they may panic excessively, asking themselves what it is that they have done wrong, or how they managed to ruin a system, when in fact it is through no fault of their own that the system is not working.
- A main concern for any company who deals with personal customer information day-to-day is that they have to consider customer confidentiality. For a rival company to get their hands on information that is personal to a company, or even a customer, and then use it for wrong reasons, is troublesome to the original company, they could lose valuable customers this way; this is why everything is made to be password protected.
- User guide is selective, meaning it focuses on certain areas of the database and logo, however, I may have used language, or images that certain people may not understand, causing they themselves to become more confused.
Reflection.
My system for MillionAir, was checked by me, and then double checked by potential users. I used several methods that could have been done differently, which could have saved me time and effort. For example, had I have used Microsoft Access 2007, and not the 2003 version. I could have saved time in the sense that in one click of a button, I could have straight away created a form and a query, without having to go through all the mandatory steps in 2003. I improved my database by adding forms to it, and had I done what is said earlier, I would have done it in half the time, however, because I used the 2007 version, it took longer. There was a point in this project, where I thought creating a system, particularly a logo, would be easy, and that all I had to do was make it and continue onwards, but I was proved drastically wrong, and I was rectified by being given a pile of work to do, and a short space of time to do it in. I understood that short listing was an important part of eating something, and opinions are important all the way through. Overall, I have leant several helpful features of an Access document, and I have learnt things that I never thought I would. I never knew what a query was, now I know what it is and how to create it. I know that I have created a successful system, and I know that, even though it will take time, the members of staff at MillionAir will thoroughly enjoy using it.
Criticize and appraise your system
My system was very successful in terms of functioning, as when tested, it followed every command given to it. Whether it was user friendly or not, I don’t know, as only the members of staff at MillionAir can be judges of that. However, I feel that I was triumphant in creating a system that is friendly with people of all abilities. Earlier in the project, I set some aims and objectives for myself, which were the following:
- Create a logo where the company and its descendants will become more recognized in wider circumstances.
- Create a logo where the professional and technological standards the company holds, will be raised in office situations.
- I hope to create a database, which will neatly organize the company’s customer records, and make it all easily accessible.
- I am hoping that my database creation will result in the company looking more modernized and their outlook on work now looking more optimistic.
I feel that I was successful in completing all four of these targets, and that I carried them out well, to the best of my ability. I carried them out knowing that I was going to benefit MillionAir, and that me creating a system as such, would result in MillionAir having positive outlooks on work. I set out to complete these goals, and do a lot more; I set out to create work for MillionAir and to make it a more enjoyable process. The logo made great promotional use for MillionAir, as they are now able to promote the company in a healthy way.
