• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

As described

Extracts from this document...


E3 Provide a concise and accurate account of how the organization has incorporated consumer protection laws into its customer service policy. Budgens have SALE OF GOODS ACT 1979 amended 1994 This is probably the most important act as far as the customer and supplier is concerned. When customers buy something in a shop they enter into a legal contract with the retailer who has to fulfill certain obligations. The goods sold must be: * As described * Of satisfactory quality (rather than merchantable quality) * Fit for all purposes, not just fit for one purpose As described This part of the act means that the products must match the description. For example if a bag of Budgens own brand sugar said it weighed 250g, but instead it only weighed 230g, this would be an offence, as it is not matching the description on the pack, and is leading customers. Of satisfactory quality The law now says that the goods should be of satisfactory quality (rather then merchantable quality). This covers for example, the appearance and finish of the goods, their safety and their durability. ...read more.


Services This part deals with the standard of services provided by builders, plumbers, TV repairers, hairdressers, garages etc. It protects the buyer against poor workmanship, delays and hidden costs. The act states that all services should carry out: * For a reasonable charge * Within a reasonable time * With a reasonable care and skill DATA PROTECTION ACT 1984 This act was introduced to protect employees and individuals from the unauthorized use or exchange of information held on computerised databases. Individuals and employees have particular rights under the Data Protection Act, which include: * Right of access of information being held by an organisation about the individual which is personal data within the definitions of the Act. * The right to be given a copy of such data being held on the computer system. The effect of this law is to reassure the public that a stage of Big 'Brotherdom' would not be allowed to develop, where sensitive or private information held on computer could be used in such a way as to destroy the affected persons relationship, or could be used or moved around without an individual's knowledge or permission. ...read more.


This will result in a major loss in customers and their reputation has decreased so much, customers are afraid it might happen to them one day too. This affects sales directly, which intern effects profitability. OTHER LEGISLATION USED BY BUDGENS Consumer Protection Act 1987 This Act is separated into two new areas: This act is set to enable all customers do not get mislead by anything. The Law states that a person is guilty of an offence if he/she gives consumers an indication that is misleading as to the price at which any goods, services, accommodation or facilities are available. An example would be, false comparisons, ie 20% off everything on she shelf, Budgens might have already taken the price off the original price, bust sometimes the customer has to take it off themselves. The second area is that, it is an offence to offer or to agree to supply unsafe goods, or processing them for supply. For example, if Budgens had to sell goods that were not of satisfactory quality, ie if a bottle of dishwashing liquid contained a harmful substance, then that would be supplying unsafe goods to the public and the company would get sued. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Legislation & The Legal Framework section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Legislation & The Legal Framework essays

  1. The Legislation That Protects Individuals and Groups using IT. Use of It by myself ...

    It gives an incentive for people to further protect their personal data. It gives people a guideline on what steps would be going over the line and what is appropriate. It is an extremely effective law in protecting the rights of people.

  2. Data Protection Act

    The information obtained from either the data subject or a third party they had done all they could reasonably have done to ensure the accuracy of the data at the time. The second part of the principle which refers to keeping data up to date is qualified.

  1. 3E-The legislation that protects individuals and groups from the misuse of ICT

    The legislation also protects Maria Korelli at home. This is because she has installed an anti virus software which in accordance to the act, keeps her personal data away form the access and use of the numerous quantity of hackers. The software is licensed and a trademark of AVG company.

  2. Right of privacy under Hong Kong's current laws

    News always appears instantaneously in public areas, sad to say, such tightening of legislation necessitates the journalists to contemplate, or sometimes inquire, every single information subjects (e.g. all the people in a photo taken outside the high court) as to whether or not they have expectation of privacy.

  1. You have to explain how you have looked after the equipment and ensured its ...

    But the publisher has many different things to sell. They may not want to sell the thing you made. Or they may sell it but not give all of the money to you. But you cannot stop them. Because without them you cannot sell the thing you made.

  2. Legal Aspects of Using Information Technology

    welfare at work of their employees, particularly regarding to the following: o safe entry and exist routes o safe working environment o well-maintained, safe equipment o safe storage of articles and substances o provision of protective clothing o information on safety o suitable training and supervision * prepare and continually

  1. Privacy and Data Protection: IT Law

    the US: Since the freedom of speech is written down explicitly in the Bill of Rights, it is superior to the only implicitly mentioned right to privacy.8 The Supreme Court has judged though, that mere advertisement is lower speech and can be regulated, but the choice has to be given

  2. Data Protection Issues – Compliance Within Computing Organisations, The Causes, Effects and Consequences.

    Regard is to be had for the method by which data is obtained, including in particular whether any person from whom it is obtained from is deceived or misled as to the purpose for which the details are to be processed.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work