• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

As described

Extracts from this document...


E3 Provide a concise and accurate account of how the organization has incorporated consumer protection laws into its customer service policy. Budgens have SALE OF GOODS ACT 1979 amended 1994 This is probably the most important act as far as the customer and supplier is concerned. When customers buy something in a shop they enter into a legal contract with the retailer who has to fulfill certain obligations. The goods sold must be: * As described * Of satisfactory quality (rather than merchantable quality) * Fit for all purposes, not just fit for one purpose As described This part of the act means that the products must match the description. For example if a bag of Budgens own brand sugar said it weighed 250g, but instead it only weighed 230g, this would be an offence, as it is not matching the description on the pack, and is leading customers. Of satisfactory quality The law now says that the goods should be of satisfactory quality (rather then merchantable quality). This covers for example, the appearance and finish of the goods, their safety and their durability. ...read more.


Services This part deals with the standard of services provided by builders, plumbers, TV repairers, hairdressers, garages etc. It protects the buyer against poor workmanship, delays and hidden costs. The act states that all services should carry out: * For a reasonable charge * Within a reasonable time * With a reasonable care and skill DATA PROTECTION ACT 1984 This act was introduced to protect employees and individuals from the unauthorized use or exchange of information held on computerised databases. Individuals and employees have particular rights under the Data Protection Act, which include: * Right of access of information being held by an organisation about the individual which is personal data within the definitions of the Act. * The right to be given a copy of such data being held on the computer system. The effect of this law is to reassure the public that a stage of Big 'Brotherdom' would not be allowed to develop, where sensitive or private information held on computer could be used in such a way as to destroy the affected persons relationship, or could be used or moved around without an individual's knowledge or permission. ...read more.


This will result in a major loss in customers and their reputation has decreased so much, customers are afraid it might happen to them one day too. This affects sales directly, which intern effects profitability. OTHER LEGISLATION USED BY BUDGENS Consumer Protection Act 1987 This Act is separated into two new areas: This act is set to enable all customers do not get mislead by anything. The Law states that a person is guilty of an offence if he/she gives consumers an indication that is misleading as to the price at which any goods, services, accommodation or facilities are available. An example would be, false comparisons, ie 20% off everything on she shelf, Budgens might have already taken the price off the original price, bust sometimes the customer has to take it off themselves. The second area is that, it is an offence to offer or to agree to supply unsafe goods, or processing them for supply. For example, if Budgens had to sell goods that were not of satisfactory quality, ie if a bottle of dishwashing liquid contained a harmful substance, then that would be supplying unsafe goods to the public and the company would get sued. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Legislation & The Legal Framework section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Legislation & The Legal Framework essays

  1. Car Safety

    bag will deploy towards an occupant at between 160 to 320 km/h. Because of this deployment speed, there is the potential of injury from an air bag. New types of air bag deploy less aggressively, and air bags under development detect the size and position of occupants or take account

  2. The Legislation That Protects Individuals and Groups using IT. Use of It by myself ...

    It gives an incentive for people to further protect their personal data. It gives people a guideline on what steps would be going over the line and what is appropriate. It is an extremely effective law in protecting the rights of people.

  1. 3E-The legislation that protects individuals and groups from the misuse of ICT

    receive the data are well protected from hackers and cannot extort any money than the initial fee that is to be paid by the customer. The data protection act protects Maria's personal data from the access or misuse of hackers. The Act ultimately, enables her data to be kept confidential.

  2. Data Protection Act

    It is not acceptable to hold information on the basis that it might possibly be useful in the future without a view of how it will be used. This is to be distinguished from holding information in the case of particular foreseeable contingency which may never occur, for example where

  1. Critically evaluate the extent to which it can be said that copyright law gives ...

    Why is it that the creator of a work should be deprived a right to control its future because of some contorted test? I think the truth of the matter is that the idea/expression dichotomy should not be an issue in granting copyright protection.

  2. Right of privacy under Hong Kong's current laws

    Journalists would be involved in conversion when, in the course of information collection, dealing with a chattel in a manner repugnant to a person's immediate right of possession.19 Media has certain defences, such as publishing the information which was in the public interest, e.g.

  1. You have to explain how you have looked after the equipment and ensured its ...

    Copying something is much easier than making it. It is very hard to write a book. But it is easy to copy the words from a book someone else wrote. So many people could do this. But then, the person who wrote the book could not sell it.

  2. Legal Aspects of Using Information Technology

    protection of personal data given in the Act is not invalidated by the actions of a computer hacker or from other activities. The eighth principle requires data controllers to make sure that no data is transferred to any country outside the European Economic Area (EEA), unless the country can provide

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work