• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

BAA Internal & external communication channels.

Extracts from this document...

Introduction

BAA INTERNAL & EXTERNAL COMMUNICATION CHANNELS BAA communication transmits information through the hierarchy/chain of command. This transmission takes place via communication channels. The formal channels are indicated by BAA's formal structure, shown by the vertical chains of command in its organisation chart. Horizontal communication channels also exist: for example, communication taking place at team meetings where the team is drawn from a number of departments. A channel may be either 'open' - to all within BAA, e.g. via a noticeboard - or 'closed', where the communication is limited to named individuals or roles. BAA communicates with people both inside and outside the organisation and proper systems are set up for both. Different types of communication methods are required for each group or audience. Methods which are suitable for internal users are unlikely to be appropriate for external ones. Memos, for example, are only used internally. * Internal communication is concerned with communication within the organisation for example between people within different departments. * External communication takes place with people outside the organisation. BAA liaise with many people outside the organisation. The main forms of communication BAA employs are as follows: * Written communication * Verbal communication * Electronic communication Internal External Written communication Reports Letters Memorandum Business documents Notice, agenda and minutes Services literature Staff newsletter Advertisements Suggestion boxes Press releases Notice boards Verbal communication Face-to-face ...read more.

Middle

They are not used to display vital information which all staff should see as many people may not take the time to read it. Types of information which has been displayed include: � Company information � Job vacancies � Union news � Classified information � Health and safety notices. Suggestion boxes - BAA are keen to involve their employees and increase their sense of belonging in the organisation. One of the ways in which they try to do this is through the introduction of a suggestion box. Employees are encouraged to put forward any ideas which they feel will improve the organisation, increase its efficiency etc. BAA offer a reward for the best ideas. External written communications Letter - the letter is the most commonly used form of external communication. A letter is usually written on the organisation's own letterhead and BAA adopts its own housestyle. There are many reasons as to why BAA send a letter: � Letter of enquiry to a contractor/supplier � Letter of complaint to a contractor/supplier � Letter to shareholders confirming events � Letter to job applicants to confirm interview details � Letter to job applicant to confirm offer of job � Standard letter advertising services. Annual report and accounts - it is a legal requirement for BAA to publish an annual report and accounts for their shareholders. ...read more.

Conclusion

Below is an outline of the main methods of electronic communication used in by BAA. Computer networks - a computer network exists where a number of personal computers (PCs) are linked together using an - internal telephone line. A computer network allows computers to share resources and information so that they can 'talk to one another'. BAA also employ WANS (wide area networks) which people to communicate to each other from distant buildings. Fixed telephone systems - BAA's switchboards are computerised which allows, for example, automatic queuing system. Phone answering machines tape callers messages, which can then be played back from a distance by calling the number and typing in a pre-set code. Fax machine - these are used to transmit and receive copies of documents. The dedicated fax machine within BAA is also currently being replaced by integrated fax/computer facilities. Electronic mail (e-mail) - this is the transfer of text, graphics and other information between computer users. Communication can be one-to-one, or one-to-many. Internet - BAA recently launched its own web site on the internet which allows interested parties to access information on the company, including information on flights. EDI (electronic data interchange) - this is a form of electronic mail which allows BAA to pass orders, invoices and other business transactions directly between company computers. Video conferencing - this allows people from different locations to be linked together by sound and vision so that BAA can hold meetings. BUSINESS COMMUNICATION UNIT 2 1 ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Communications section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Communications essays

  1. There are five types of communication:Written- letters, memoranda, reports, noticesOral- telephone, face-to-face, meetingsVisual- charts, ...

    Tables Tables are ways to present information. They present clear information and are simple to produce. Tables are easy to understand. Films and videos Films and videos are used to give information about the organisation. They also tell about the organisation's services and products which can be used in training or staff or health and safety.

  2. OCR GCSE Business & Communication Task 7 Report

    I also remained focused within my needs by assuring I did not ask for false information, which was not necessary. I also ensured the information I collected was not going to be used for reproduction or fraud, E.g.: blackmail. This would demoralise my company name socially discriminate customers.

  1. ICT Systems in Everyday Life: Your Local Community

    there isn't a system today that is suitable for a wide-spread rollout of digital cinema. But that's a very different problem which this article will only begin to address. Altogether, it's important to note that digital cinema has many forces pushing it forward, and many forces that inhibit it from moving forward.

  2. ICT IN ORGANIZATION

    The advantages to Tesco using electronic mail are: * Recipient doesn't need to be there when the mail is sent * It can be delivered and replied to in the same day * It can be disposed of easily * You can send an email to suppliers and change/speed up

  1. Nokia Communications - Internal Communications.

    The whole section will have to start again * Can't really update it * It creates a lot of noise when people start arguing because they different opinion on the topic * If they are lots of people talking at once no one can hear what each other are saying so it's just a waste of time.

  2. Free essay

    Business communication review. A group of friends and I have decided to make a ...

    Radio communications have the advantage of being widely listened as a lot of people listen to radio regularly during the morning. It is also a fact that radio communication has increasing more in comparison to other communication. This means there is wider audience to talk to.

  1. Comparing documents

    In my opinion I like JJPC's logo, the reason for this is because it is large and understandable. JJPC's title is "JJPC what's News?" and it is on the left hand side, it is huge and on top of it is their contacts.

  2. Ict ocr unit 8 ao1

    DSLR cameras provide superb picture quality and all photographers will have one, however smaller cameras are being produced which will take outstanding pictures, some as good as a professional one. Newer cameras have facilities like face tracking, so the camera will focus in on faces; there is also a program

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work