Communication and ICT Case Study : Tesco

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Communication and ICT Case Study : Tesco

Tesco and ICT

ICT is vital to Tesco. Every aspect of their operation is controlled or monitored by ICT - stock, distribution, payroll, communication methods, and so on. ICT is essential to the running of a modern store. It is used for planning, monitoring, auditing and communicating between store operations.

For example, when an item has its barcode read at the checkout, the system not only logs the price onto the till, but also logs the financial transaction between Tesco and the customer and the fact that the tock has been reduced by one item. On the distribution side, instructions from the mainframe computer are sent directly to forklift truck operators at depots by radio links. This shows the integration of departments by using ICT.

All stores are connected to the mainframe at Head Office via the Tesco Network. There are a large number of different applications that stores use both independently and via the mainframe connection. For example, there are Personnel and Scheduling systems in store, and access to electronic mail via the mainframe.

ICT in Communication

Tesco need to communicate with a range of individuals