Creating an IT system for the video store Moviez Moviez Moviez.

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Afshan Khan – 8053        Baylis Court School

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Statement of the Problem

As manager at the video store Moviez Moviez Moviez, Mr. Andy Richardson is responsible for sending letters out to customers. These are letters such as enquiries of overdue videos, account updating, new offers and money off vouchers. Usually each letter is written up by hand, where each address is also included, on a plain piece of paper.  However, the number of customers is increasing so this process is getting harder. Normally he needs to contact several customers at once. This leads to him having to write the same letter over and over again. Also whenever he writes several letters about the same thing, the wording is obviously not the same, therefore he feels that this is unprofessional especially in addition to plain paper. Furthermore, he doesn’t like having to write the customers address customer by customer, as sometimes addresses are written incorrectly.

This is why Andy has asked me to come up with a solution to help him overcome his problem.

Consideration of Alternative Solutions

  • Andy can write up one letter of each kind by hand. He can leave a space for the address and photocopy the letter each time he needs to send it. This would solve the repeated writing problem, but wouldn’t solve the customer address problem, and this may lack in quality of presentation, as it wouldn’t solve the plain paper problem.
  • Andy could type a letter on typewriter, again leave a space for the address and photocopy the main letter. Creating labels with each customer’s address on could solve the address problem. But this would be time-consuming and complicated. Also this wouldn’t solve the plain paper problem and make the letter look better in presentation in any way.
  • A Word Processor could be used to create template letters that can’t be changed. Using the mail merge option available on Word Processors could solve the address problem. Microsoft Word is a good program to solve this problem. It also has adequate graphics, which will help to make the letters attractive. A letterhead could be a possible solution.
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After consideration of each method I believe that Microsoft Word offers the best solution to the problem because it has the features needed to produce 1 or 2 good letter templates which will be easy to use and attractive.

User Requirements

The user requirements have been set out in the following letter sent by Andy to me.

Data required

I will need to know the address of the video store so I can put it onto the letter head and letter template. I will need to get this information from Andy Richardson when I go ...

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