• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

How Barclays Communicate With Their Customers?

Extracts from this document...

Introduction

E2- How Barclays Communicate With Their Customers? There are different types of ways; Barclays can communicate both internal and external customers. If the bank is communicating with internal customers (i.e. employees), this is known as internal communication. If the bank is communicating with external customers (i.e. community, shareholders), this is known as external communication. Verbal communication The financial bank can use verbal communication to communicate with customers within the organisation such as, face-to-face conversation, and outside the organisation such as, dealing with customer's complaint over the telephone. The benefits of verbal communication to Barclays are, the organisation can able to receive feedback and the communication can be passed quickly. The drawbacks of verbal communication to Barclays are, long messages are easily forgotten by listeners and it is important that the listener can hear the message without any interruptions. ...read more.

Middle

Written communication Barclays can use written communication to send documents such as, business letters, leaflets, bank statements to an individual (e.g. customers and suppliers). An example of an internal communication is, sending an urgent letter to a manager through email. An example of an external communication is, sending bank statements in envelopes to customer's homes. The benefits of written communication to Barclays are, documents can be copied for other people, and it is useful for difficult communication such as, bad news. The drawbacks of written communication to Barclays are, documents can take time to produce, and can be spoiled by incorrect spelling or grammar. Technological communication Barclays mostly use the technological communication because; it is more useful than verbal and written communication. ...read more.

Conclusion

The drawbacks of technological communication to Barclays are, if computers fail, there are no files available, and requires staff training which is very expensive to do. How disabled customers can communicate with Barclays? There are number of ways that disabled customers can communicate with the financial bank. Deaf and physically disabled customers can communicate with the bank on the internet, through on-line banking or company website. If a deaf customer wants to bank in near branches, he/she can communicate with staff members through hearing induction loops, which are available at every counter. Disabled customers can do telephone banking at home through their telephone. Physically disabled customer can bank in near branches because, Barclays provides them easy access to the buildings, for example, lower or ramped access, power-assisted doors, and low-level counters. ?? ?? ?? ?? Unit 10: Customer Service Created by Baljinder Duhra - 26 - ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Communications section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Here's what a star student thought of this essay

4 star(s)

Response to the question

In summary, the report has detailed and in-detailed parts. If all the sections were if the same detailed level, this would be gain high marks. The first opening sentence is slightly in-correct. As it mentions how internal communication are customer's. ...

Read full review

Response to the question

In summary, the report has detailed and in-detailed parts. If all the sections were if the same detailed level, this would be gain high marks. The first opening sentence is slightly in-correct. As it mentions how internal communication are customer's. This is in-correct, as there are employee's. This should be corrected within the report, to gain high marks. The section 'Non Verbal Communication' does't really say what this is. Instead, the report says that this is something that employees can use to asses how consumer's are feeling. However this doesn't explain what this actually is. This would need to be re-written and placed in the report. On the flip side, the section 'Written Communication' is quite good and could acquire high marks with a slight improvement with the detail.

Level of analysis

The section 'Verbal Communication' is quite good. However one additional drawback, could be the difficultly of recording the message and re-listing to this, as this requires time to listen to all of the message.

Quality of writing

Though-out the report, there is no screenshot of the Barclay's website. The report uses the case study of Barclay's, and by proving a screenshot this would allow the examiner to visualize the report.


Did you find this review helpful? Join our team of reviewers and help other students learn

Reviewed by danielbeal 24/02/2012

Read less
Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Communications essays

  1. Marked by a teacher

    Using ICT for Communication, Data, Commerce and Entertainment

    3 star(s)

    always use digital camera to show the community what they are doing in the community, also they use digital camera as a proof of the work of they are doing, the disadvantage of using digital camera is it can be very expensive.

  2. There are five types of communication:Written- letters, memoranda, reports, noticesOral- telephone, face-to-face, meetingsVisual- charts, ...

    * The fax machine can miss sheets * The message is not confidential Electronic mail (e-mail) Electronic mail involves sending data, messages, graphics and files to users of another computer network. Each person has an e-mail address. Messages can be word-processed beforehand.

  1. ICT Systems in Everyday Life: Your Local Community

    better management of the Rose view Hotel and security for all its Clients and staff. CCTV is used by many organisations, businesses and private households throughout the Bailiwick of Guernsey. Although is usage is generally considered to be advantageous in the reduction and prevention of crime, concerns have been expressed that it is an intrusion into the privation of individuals.

  2. Internal and external methods of communications for Marks and Spencer's.

    to do is e mail it and the head office will get it and they can comment on it and send their response back which will save time for the company and it is also quicker because if they are sent by post it will take them a long time

  1. Uses of ICT.

    They are used to send and receive business documents, data sheets, letter, information, and contracts ect. Advantages are that is it fast and effective. It can store a large amount of names and address ad has a large memory. It can copy out documents and images easily.

  2. OCR GCSE Business & Communication Task 7 Report

    My designs had to be clean and understanding as offending anybody would produce a bad image over my company and I would lose trust and customers. I did this by making my colours reasonable and associate towards nature. I used green and red, which I view as two well mixing

  1. Functional areas and Communication.

    Sainsburys have a Nectar Card, which customers can combine the reward points they get from Debenhams, Barclays, BP garages and, of course, Sainsburys. Internal + External Communication within their functional areas Internal Communication is communication between management and employees in different offices.

  2. A report on how ICT affects me as an individual, and other members of ...

    I can send pictures and attachments. The only trouble with email is that sometimes files can contain viruses and although you can get virus elimination programmes you cannot be completely sure if a file does not have one or not.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work