• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
  • Level: GCSE
  • Subject: ICT
  • Word count: 4152

I am a pupil at Ruskin Sports College, and am doing a report on communicational devices within a business/organisation work place.

Extracts from this document...


Terms of Reference I am a pupil at Ruskin Sports College, and am doing a report on communicational devices within a business/organisation work place. To do this I will send out questionnaires to the employees in the businesses and interview a variety of people at different levels in the company's hierarchy, e.g. managers. I will research into internal and external methods of communication and the advantages and disadvantages of each. I will show my findings and give recommendations to the businesses to help them to improve communicational devices within the business/organisation. Procedures See Action Plan Findings I am doing my investigation on Cammell Laird Shipyard in Birkenhead; I will be interviewing an senior security guard, William Luke Edwards who's job, involves the security of the vessels, the heath and safety of the men, and also to stop dangers hazards happening e.g. Naked flames by fuel tank ect, and also interviewing civilians whom apply for a job as a security guard at the ship yard. When applying for the job Mr Edwards had to sign the Nation Secrets Act 1 & 2, to keep the communication in the business safe. I think the communication devices that will be used within the business are: * Two-way radios * Reports * E-mail/network * Memos * Telephone * Meetings * Notices * Letters I believe the purpose of good communication is to keep a business/organisation running efficiency; it produces a positive public appearance, eliminates errors and helps mange problems quickly and effetely. This also provides customers with the information they need for example details of orders (invoices) and any other information required. Successful business/organisations are those that practice two-way communication, this means that managers listen to employees as well as employees. Communication internally is vital to be able to send urgent messages to employees about meetings, and many other things, it also helps to clear up any problems within the business so that employees are happy with their jobs and a pleasant working atmosphere is maintained. ...read more.


There is also no immediate feedback. Telephones and mobiles are a form of electronic communication; this provides a fast communication within the business/organisation and with others out side the business/organisation. Mobile telephones ensure that people can be contacted in case of an emergency or contacted for business purposes, even when they are away from the office. Immediate feedback can be obtained. Problems can be sorted quickly. You can also respond to any questions and reactions. Information can quickly be received. It is a quick way of communicating, especially if the other person is a long way away or out the office or even country. You can check that the person has understood what you have said. You know that you are talking to the correct person, and your conversation is relatively private. But also sometimes verbal messages can be misunderstood. There is no written record of the conversation. When using a mobile it is sometimes difficult to get a signal or you could even have a signal failure. The process can be time consuming if the person it unreachable. A meeting is when people from the business/organisation meet up to discuses important issues that are related to the business/organisation. Queries can be answered during a meeting, questions can be asked, and feedback can also be obtained. A main benefit is the face you get to talk to people face to face. But people can also become bored and start to think about inappropriate things. Sometimes people feel meeting has been a waste of time and they think that they have made a wasted a journey. People could also be out of the area and unable to make it to the meeting. A notice is a printed announcement, which could be internal or external. Notices can be anything that displays information on any subject. If well designed a notices can attract people's attention. They can be seen by serve people if placed in at lounge ect. ...read more.


For Mr Edward's problem of forgetting something that have happened in the meetings I would recommend that the company would buy a dictation machine this is a small handheld device that records, what is beings said on to a micro tape, one of the main type of people whom use these devices are the press, because when they interview someone everything that they have said has been recorded for future reference. I think the most suitable dictation machine is the Sanyo TRC525C at �17.99. This is because it cheap and easy to use with a one touch recording device. The dictation machine has twin speed and comes with a cassette; carry pouch and a 2-year manufacturer's warranty. I think it also would be advisable to recommend a new fax machine that loads A4 paper, as from doing my research within the company I found out that a lot of employs found it difficult to load the fax machine, by upgrading to a plain paper fax machine this problem will be eased. The Fax I would like to recommend is Philips PPF411 Plain Paper Fax, it has a built in telephone and photocopier. The fax machine also has a vertical paper-handling device making it even easier. With this fax 10 pagers can be sent at one time instantly or delayed. This fax can make copies of documents smaller than A4, it prints from an ink film on standard A4. The Philips PPF411 Plain Paper Fax has 10 ring tone melodies, CLI (subject to network), name dial and volume control, and much, much more. (Please see appendix for more details on Fax machines all information based on the spring/summer 2003 Argos catalogue). From doing on research on the company, by interviewing Mr Edwards and doing questionnaires, I do not think I could make any other Recommendations because, the company is running affectively with the other communicational devices. Victoria Edwards Business & Communication Systems Page 1 Course Work ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Communications section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Communications essays

  1. ICT Systems in Everyday Life: Your Local Community

    differentiation form the home, electronic management of business, and of course, the details of the technology itself. I will address many of these issues in later articles. To gain perspective, it's useful to understand how we arrived where we are today.

  2. Free essay

    Business communication review. A group of friends and I have decided to make a ...

    Due to the fact it is very cheap it does have several disadvantages. One would be that a poster can be placed a top of your poster. Or someone could damage your poster. Furthermore, people usually walk by and don't often look out for posters unless it is really eye catching.

  1. A report on how ICT affects me as an individual, and other members of ...

    Disadvantages are that you need a good signal for sufficient usage of the phone. Your phone may not be compatible to call overseas and you may have problems connecting to the internet with a low signal. Electronic organisers and pagers can be used to send and receive short messages, reminders, calendars date and time, store memos.

  2. Information Security.

    These questions have been the meetings and reports prepared by government agencies and university researchers. A GAO report filed on the request of the government reported the main vulnerabilities The 1dentified vulnerabilities included the lack of a focal point for addressing internet wide security problems security weaknesses at some host

  1. SK-II has already established as a leading brand within its' skin-care industry. By empowering ...

    When Micron PC offered courses on how to shop on the Web, it saw a rise in buying activity and the average sales prices to customers rose with their rise in confidence. This example shows that when customer's knowledge to your products increase and confidence builds up, you can get more repeated sales and above-average profit margins.

  2. Development of a set of marketing recommendations, marketing mix campaign and customer care initiatives.

    3.4 Mobile Matters It was found from Guardian (2002) Due to the high technological developments taking place in mobile phones, a new Nokia 7650 phone has been made where you can watch video on a mobile phone, this is to be one of the killer applications of the third generation.

  1. Unit 23: Investigating Communications and Networks

    That I often receive and send over 200 email messages a day, but only two or three phone calls, usually from my wife, is strong evidence that busy computer workers greatly prefer email to the telephone for most lower priority communications Conferencing: Any number of web-based discussion groups can be created in WebCT.

  2. Bussines and Communication Systems

    of communication as when a telephone call would have been a more suitable communication * The employer/sender does not have the required attributes to communicate - he/she can't use a computer and send an email she needs training. * Feedback (like a receipt!)

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work