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I am now going to analyse my clients current system in order to get a better understanding of what is going on. And then I am going to carry out different investigation techniques to see the best way of finding the problems in his system.

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Introduction

Analysis I am now going to analyse my client's current system in order to get a better understanding of what is going on. And then I am going to carry out different investigation techniques to see the best way of finding the problems in his system. For each method I will discuss the advantages and disadvantages of the system. I hope to pick various methods. Firstly, I might interview them all one by one in three one on one session. This has a few advantages, which are: * I will be able to find any problems that each one of them faces, * They won't hinder in what they say, their colleagues won't affect them. This is because their colleagues won't be there; they won't stop naming any problems for fear of hurting their friend's feelings. This is possible because the interview will be a one-on-one. * All the problems having been found, it will be possible to find a solution from my client's point of view and from his assistants. Disadvantages: * They cannot argue their viewpoints. * It is possible for them to get mixed up, and some of the problems may be misinterpreted. * They might forget to mention some of the more basic problems, as they may be concentrating on the larger and (in their eyes) the more important problems. I may also observe what they do in their workplace. ...read more.

Middle

In addition, if I observed their workplace, they might change their answers and lead me off the main problems. Inputs * Customer Details 1. First Name 2. Surname 3. Contact information * Information about the party 1. Budget 2. Number of people that will be at the party 3. Venue e.g. hall hire 4. Cost per head 5. Any other specific requirements Processes 1. Calculating possible options. 2. Adding new supplier details. 3. Editing existing supplier details. 4. Deleting supplier details. 5. Hiring halls. Outputs 1. Receipts. 2. Possible options for the party. 3. Product list. 4. Supplier List. Weaknesses with the current system In the current system, there are many weaknesses. It will be very difficult to keep the current system and solve all the current problems. However, we can attempt to see how effective it could be if we do keep the current system and try to solve the problems. The current problems are that many orders are being misprocessed. This means that the orders given out by the customers is either being done incorrectly or late and sometimes not at all. So, this leaves the customers very annoyed and they end up going to another catering service for their party. A reason for so many orders being misprocessed is that the information is collected orally by Giles. He also needs to make sure that they have the customer's personal details, so they can contact them. ...read more.

Conclusion

I could set-up a whole new computer system using a database system. Advantages: * It would solve most of the problems, e.g. handwriting problems etc. * It would stop any problem from recurring. * Provide tables, queries, forms and reports. Disadvantages: * The will have to adopt a whole new lifestyle. * They will need to learn a lot to know how the system operates and to know how a computer works (if necessary). * There will be some unfamiliarity, which could lead to accepting the orders taking longer than usual. * This might make it harder for them to operate the system. * New problems may occur. On the other hand, I could set-up spreadsheet software. Advantages: * It should stop recurring problems. * It would allow formulae and modelling. * They could produce graphs. * It should be easier to operate; everything is more accessible and safe. Disadvantages: * The will have to adopt a whole new lifestyle. * They will need to learn a lot to know how the system operates and to know how a computer works (if necessary). * There will be some unfamiliarity, which could lead to accepting the orders taking longer than usual. * This might make it harder for them to operate the system. I would choose to adopt spreadsheet software, purely because it has the most chances of being a success and reduces most of the problems from the roots effectively. ?? ?? ?? ?? Minhaj Rana 11R 5 ...read more.

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