I am now going to analyse my clients current system in order to get a better understanding of what is going on. And then I am going to carry out different investigation techniques to see the best way of finding the problems in his system.

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Minhaj Rana                11R

Analysis

I am now going to analyse my client’s current system in order to get a better understanding of what is going on. And then I am going to carry out different investigation techniques to see the best way of finding the problems in his system. For each method I will discuss the advantages and disadvantages of the system. I hope to pick various methods.

Firstly, I might interview them all one by one in three one on one session.

This has a few advantages, which are:

  • I will be able to find any problems that each one of them faces,
  • They won’t hinder in what they say, their colleagues won’t affect them. This is because their colleagues won’t be there; they won’t stop naming any problems for fear of hurting their friend’s feelings. This is possible because the interview will be a one-on-one.
  • All the problems having been found, it will be possible to find a solution from my client’s point of view and from his assistants.

Disadvantages:

  • They cannot argue their viewpoints.
  • It is possible for them to get mixed up, and some of the problems may be misinterpreted.
  • They might forget to mention some of the more basic problems, as they may be concentrating on the larger and (in their eyes) the more important problems.

I may also observe what they do in their workplace.

Advantages:

  • I may be able to see any problems and will be able to judge how important they are.
  • I can see how accurate my client’s and his assistants’/planners’ version of the problems were.
  • I can tell how frequent the problems are and what the consequences are and how hostile the outcome is.

Disadvantages:

  • My client and his assistant may change their style when they see that I am observing, and therefore reducing some of the problems.
  • Some of the problems may come far and few but may be very annoying and bad for business when they do take place.
  • This might be very time consuming.

I might also give them a questionnaire.

Advantages:

  • You can get exact answers with closed questions.
  • If you want an explanation or an extended answer, you can ask an open question.
  • If it is a private questionnaire, then they may not lie to protect their colleagues’ feeling.
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Disadvantages:

  • They might not want to upset their colleagues and may end up giving dishonest answers if the questionnaire is done in public.
  • They might not give an honest answer, as they may be ashamed by some of the things they do.
  • They may misinterpret the question.
  • They might think that the questionnaire is a waste of time and may rush through it giving incorrect and random answers.

To find any more problems I will ask them all to take part in a group discussion.

Advantages:

  • Everybody knows what is being ...

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