ICT car insurance quotation System Coursework

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ICT Coursework

Specification:

Introduction:

The business which I'm going to produce my system for is a franchised Vauxhall Dealers. The businesses main operation is selling and financing Vauxhall cars and vans to business customers and the wider community.

The size of the business is average at the moment, but is predicted to grow through its main franchisor Vauxhall. Who offers great car for reasonable prices. Their cars appeal to most families, businessmen plus younger and older drivers.

There are previously only four employees at the moment but they are recruiting, because of their predicted growth.

Statement of problem:

The dealers already have an online ordering system for customers to order their car from. But at present do not have an online Insurance quote system.

The dealers suffer from a lack of organisation.

The dealer’s use a pen and paper method of taking car insurance quotes from customers. The quotes are filled in a filing cabinet until they are to be processed.

The problem that the business has is that they do not have an insurance site yet, but have to relay on processing the quotes to the main Vauxhall PLC’s website, so the dealer which is franchised from Vauxhall PLC is not making any profits from the insurance, however the dealers do send the car orders to Vauxhall PLC for the cars to be produced. But they hope to have their own insurance system so they can offer insurance to customers and subsequently retrieve those profits from those customers.

Task Iam going to solve:

The task which Iam going to provide a solution for is to produce an online insurance quoting system. The system will provide up to date quick and efficient calculations, so the end user will get a fast reliable quote each time they use the system.

Research:

The benefits of research for my system is to get an incite of how other online quote system appear and operate. The research I have collected is from various individual businesses and insurance companies who provide online insurance quotes.

The list of companies which I researched to get ideas on how to devise my system are:

(www…)-17to40.co.uk

           -Churchill.co.uk

           -Elephant.co.uk

           -Esure.com

           -Zurichinsurance.co.uk

           -Admiral.com

           -Privilege.com

           -Dimond.com

           -Tescofinance.com

           -Directline.co.uk

From all ten of these businesses who offer insurance quotes online I have found various ideas on how to produce my system.

When I was observing each printout from the ten businesses online quoting system; I took into account the following when analysing them:

1-The layout of the system

2-The questions asked to receive a quote (were they too personal/or may come across offending to various people/religions)

3-How easy it was to use as an end user

4-The background or colours used (which would have an effect on the end user(s) mood)

5-How clear the instructions were for the end user.

6-The time taken to retrieve a quote.

From observing other insurance companies I went down to another local franchised Vauxhall Dealers in the Merseyside, and conducted an interview, where I asked them the following questions about their online quote system:

How will the customer’s information be entered?

Answer: The customer’s information will be entered into validated boxes, which each have its own validation rule to prevent mistakes from occurring for the end user. Each box will have a star marked field so that every box marked must be filled in; in order to retrieve a quote.

How will the data be entered into the system?

Answer: The data will get entered into a form before it is then calculated to give a quote. By using a QWERTY keyboard and mouse.

Where is the data stored?

Answer: Each query form submitted to be calculated, after gets stored into a separate database, and is given a policy number/individual code so that it is unique to that customer. The form is then stored till it is purposely needed.

The data entered into the form will be calculated against various calculations, in order to give the end user a final quote.

What outputs will the end user receive?

Answer: Once the user form has been processed, the output is a detailed summary of the data entered previously.

What will the output be used for?

Answer: The output will be used for confirmation to the end user of their quote, and will be given a policy and reference number. This summary form can be then posted to the dealers with a cheque, or the processed form can be revisited by the reference and policy number provided and then submitted for payment.

How long does it take to process one application?

 Answer: The whole process of calculating a quote from the relevant data entered in each customers form will be around seven to ten seconds.

The time it will take for the customer to fill out the form would be likely to be under

5 minutes, if the relevant data is entered correctly.

Will the system be changed in the near future?

Answer: The way that the information is processed will presumably change in the near future. The possible explanation of a change in the future is most possibly to keep the processing time of each form to a minimum. Another possible explanation for a change in the system would be due to the makes of cars being added or change to the UK market.

A third possibly explanation could be that the age category may have to be changed to an increase in the minimum age for a teenager to start to drive; or even the premium costs and insurance groups to be raised for certain types of drivers.

How much does a whole month of processing cost?

Answer: The cost the dealers have is overhead costs including staff wages; but the system does not have any costs except it would need maintaining to keep the system in the best working order; this can be done by a ICT technician or any other computer skilled personnel from the dealers.

Professionalism within the dealers!

Answer: The dealers like to portray a professional reliable, quality appearance to its customers, so the dealer manager has asked me to make the best professional looking system I possibly can.

Will any logos be used?

Answer: The Vauxhall Logo and their slogan (Customers for life”) will be imprinted onto each processed output, from the system. This will give the dealers that professionalism they like to show their customers.

Where did you get the information for your system from?

We got the information for car details box, by contacting the Autotrader and asking them if they’d allow us to copy their drop down lists of car makes and models.

Everything else from ‘occupation’ answers and ‘security fittings’ answer boxes were copied from other competitors.

The current system that the dealers are using is the pen and paper method to take insurance quotes from its customers.

The data flow diagram below shows the different processes that the insurance forms go through to be processed and shows vital business problems, (which Iam going to indicate).

Current system:                                  Key:

                                                                                     Problem =

The new system flow data chart:

 

Inputs, Processes and Outputs:

The inputs, which will be required in my system, are:

Join now!

Explanation of how these inputs are calculated:

Each new user start with a value of £200.00.

Depending on age and other factors this

Value of £200.00 is multiplied.

Each section the value is multiplied by the

Multiplier figure and all added together.

Example:

Age 17-19= 200*4.4

+

Sex-male= 200*1.2

+

Area-med= 200*1.5

+

No claims 1yr= 0.20*200

+

Type third party= 0.39*200

= £880+£240+£300+£40+£78= £1538.00

Processing requirements:

•Have a separate sheet of car details showing IG numbers

•Have a separate sheet of multiplying factors

...

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