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  • Level: GCSE
  • Subject: ICT
  • Word count: 5225


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ICT in an Organisation Introduction In this piece of coursework I will be looking at how Tesco uses ICT to help the company. The reason Tesco is the organisation that has been chosen is because the amount of money that is spent in the company is so high that their technology will be of a very high standard and Tesco is the largest food retailer in the country. For every �9 that is spent in an organisation, �1 is spent in Tesco. The Tesco in Peterborough has the largest number of checkout stations in the country and is the first purpose built Tesco `Extra` Store in the country. I will be looking at how Tesco uses ICT to help the company to be so successful and I have word documents and a PowerPoint to help me with this piece of coursework with background information on about Tesco, and what software and hardware it uses. This will help me when I come to explain the technology that is used as part of this coursework because I have detailed explanations as to what they use. I also have two books that I can use to help me with this coursework: * Applied ICT * Applied ICT for GCSE These books and other documents provide some background information to Tesco and the project that I am doing, this means that I will be able to explain everything fully when I come to do it. Tesco has defined its purpose 'To create value for the customer to earn lifetime loyalty' in order to gain more customers; keep them and existing ones shopping at their stores. In order to keep their customers, Tesco believe in Value, Quality and Service which is their value statement. In the process of this, the company would become popular and well known. In this piece of coursework I will be attempting to see how far ICT helps Tesco to achieve its purpose. ...read more.


At this point you will need to register or log in, and then you need to select your payment details and enter your delivery details. You still earn Clubcard points even when ordering your shopping online. When you register you automatically setup a Tesco Clubcard. Inputs, Processes and Outputs The ICT system at Tesco uses a computer system that has various Input and Output devices that helps it run and that the computer system needs to make it so reliable and powerful. A variety of scanning devices, internet connections and direct links to suppliers, each Tesco store uses Windows, MSDOS Word Processing for local internal and external communications. Excel is for payroll. Inputs Every system has an input, process and output. You put information in (keyboard, mouse) then it is processed and then it comes out (monitor). An input is something that helps or creates a process and an output is the result of that process. Tesco's computer system inputs may use: * Keyboard * Computer * Mouse * Scanner * Barcode Readers (laser scanners) * Magnetic Strip * Touch Screens * Sensors Keyboards Keyboards are used in every office for routine tasks like writing letters, using the internet, creating spreadsheets and sending emails. Computer The Tesco Company use a very powerful and effective system. Everything revolves around the computer system. Tesco stores are all linked to two huge central computers at Tesco Head Office at Cheshunt. These machines are liked so that as one is filled up so the other starts. While one is in operation the other is prepared to take over when the working machine fills up. Mouse These can be plugged into the computer or wire free and when the mouse is clicked or moved, this sends a message to the computer telling it that the mouse has moved. Scanner Used to scan images or letters into the computer than can then be forwarded in an email or used on documents that need to be printed out. ...read more.


This benefits customers because it tells them when to eat them by and how to cook them and a serving suggestion. They have a value statement on how to maintain their customers and this is value, quality and service. They have value because their food sold is of a high standard and is very good quality for money and their service is very good also because if you have forgotten something at the till then a Tesco worker will go and get it for you, if you cant find what you want, someone will take you to where it is and also, the home delivery has a good service because it is a fixed charge within a big area and you can choose when to have it delivered. Overall Tesco is a highly successful company thanks to its technology that keeps the business running and moving. Most of the business is run using computers and technology. Ordering new products, finding what the customer wants, scanning goods, paying for goods, printing all the leaflets, vouchers and posters that promote Tesco all is designed and come from their computer system. Tesco uses I.C.T. for all of its administration. The company is 100% dependant upon computers. At the Peterborough store there are very few administrative staff. Only 23 people are employed in the administration side of Tesco. If there was no computer system in the store at least another 300 people would need to be employed in administration to cover all the jobs done by the computer. ICT helps fulfil Tesco's purpose 'To create value for the customer to earn lifetime loyalty' really well. This is because they use ICT to their advantage by creating uses like finding out what customers want and then making sure they get what they want to keep them shopping at Tesco stores. It helps it fulfil its purpose by giving customers what they want and keeping them 'loyal' to the store. Tesco keeps its customer loyalty because they offer their customers rewards when they shop at there stores ?? ?? ?? ?? Fahmi ...read more.

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