Impact of ICT on internal and external communications

ICT is used in many ways to communicate within many businesses. Sainsbury’s uses the use of ICT to communicate internally and externally. There are many advantages of using ICT to communicate.

The advantages of using ICT to communicate

There are many advantages of using ICT to communicate. The advantages are that there are lots of different ways to communicate by using ICT and they all are very different from each other and have different advantages. ICT is also very quick and often easy to use if you have the correct skills.

Disadvantages of ICT

There can be many communication breakdowns due to the use of ICT if it is not used correctly. This could be very costly to businesses if they nmeed to communicate with potential customers.

ICT can also be difficult to set up ready to start communicating and some ways of communicating require certain skills that some people don’t have.

Uses of ICT in Sainsbury’s

E-mail

This will be one of the most common ways of communicating internally and externally within Sainsbury’s. The advantages with e-mail are that you can send a lot of information to someone, you can send information and send attachments like pictures and files of data.

The disadvantage with e-mail is not all people have e-mail addresses. If you want to contact someone quickly you might not ...

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ICT can also be difficult to set up ready to start communicating and some ways of communicating require certain skills that some people don’t have.

Uses of ICT in Sainsbury’s

E-mail

The disadvantage with e-mail is not all people have e-mail addresses. If you want to contact someone quickly you might not be able to because they might not of checked their e-mails and it could be there waiting to be read.

Internet

The Internet is a big way of communicating with people external from Sainsbury’s. On the Sainsbury’s website it has all the information customers need to know about the store. With the Internet it can be easy accessed from many different places and it holds a lot of different information for people to see. Also with the Internet customers can get in- touch with Sainsbury’s through there website.

There are not many disadvantages with the Internet. The only disadvantage from a customer’s point of view is not having the Internet at home to view the information

Intranet

The intranet is an internal Internet only for workers at Sainsbury’s to see. Different Sainsbury’s stores and head office put information on this Internet for other stores to see. Its is very effective using this method of communication because it lets stores interact nationally with each other and they can work as a team by telling each other useful information.

Sainsbury’s head office will also put information on this site and it will help with the running of each Sainsbury’s store. This intranet will also supply Sainsbury’s stores with information if they need any help with anything in the stores.

These three methods of communicating using ICT will be used the most when the store is in operation. ICT is also very effective when used internally and externally, which is a great advantage to Sainsbury’s because it can help them work efficiently and it can help them work cheaper than using other methods of communication.

I think if ICT was not used within Sainsbury’s stores they would have lots of problems and the stores would be very hard to run. There would be a massive communication breakdown because information would have to be sent using different methods and these methods could take a lot of time and would effect Sainsbury’s main objectives.

There are many disadvantages of using ICT to communicate but in the end there are to many advantages of using it and it would not be a wise decision to stop using it.