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In T-mobile they use ICT for a lot of things. A few are discussed below.

Extracts from this document...

Introduction

Long ago, before the time of broadband Internet access, there was a small company called One2One. It was making millions on it's mobile phones and business was booming. But then this large foreign company called T-Mobile came and bought them out. Since then they have developed into a world-class business with offices in Russia, America, Australia and many more. This T-Mobile is a world recognised organisation. The ways they use ICT are unveiled and exposed in this analysis. What is ICT used for? In T-mobile they use ICT for a lot of things. A few are displayed below: Finance: They use their computers to keep records of all their clients' and staff's payments and mobile phones. ...read more.

Middle

Customer Services: This is the part of T-Mobile that I have chosen to do an analysis on. The customer services department uses a peripheral called Softfone and a program called Xcalibur. The Customer Services department uses Xcalibur to create icons for different people. Customer profiles can be brought up in an instant. Communications: Communication is very important in a large company such as T-Mobile. From clients to workmates, everything depends on a certain type of communication. The most common form of communication is telephony, but almost always the phones are linked to, you guessed it, computers. ...read more.

Conclusion

This saves a lot of time and money on using Filing cabinets. Advantages: > Using ICT saves a lot of time, as staff can send and receive details in the blink of an eye. Also a letter that may need to be sent to 3,000,000 people would take days for someone to write by hand, but using a computer would take hours. > ICT allows easy access to files that may take hours to find by hand would take minutes by doing a search in Windows. Disadvantages: > Computers and Internet access are pretty pricey in these modern times and would cost millions to replace if any was stolen. > If a virus affects a single computer, the whole network may go up in smoke so virus scanners are constantly running. Candidate Name: David Wilson ...read more.

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Here's what a star student thought of this essay

3 star(s)

Response to the question

In summary, the report is OK. However, there is a number of sections or parts of the report which is missing. The background of the company is quite good, as this mentions how the company became an leading business within ...

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Response to the question

In summary, the report is OK. However, there is a number of sections or parts of the report which is missing. The background of the company is quite good, as this mentions how the company became an leading business within this market. The section 'Marketing' is missing out a vital part of the report. As the company provides mobile phones to consumer's, and one of their large marketing methods is to send out regular text messages to their consumer base. This isn't mention within the report.

Level of analysis

The sections within the report, don't provide enough detail to be awarded high marks. As the points need to be explained in more detail. For example the student could state 'By using technology, the customer service will be able to become more effective and should allow consumer's to receive better standard customer service levels'.

Quality of writing

The report doesn't include a screenshot of the T-Mobile's website, which would allow the examiner to visualize the report. The report states 'Microsoft Access', however there haven't mentioned that this is a Database which holds data regrading their consumer's.


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Reviewed by danielbeal 24/02/2012

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