• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Internal and external methods of communications for Marks and Spencer's.

Extracts from this document...


Task 4 For this task I will find out about the different communications within Marks and Spencer. I will find the internal and external methods of communications for Marks and Spencer's. Communication is basically the interaction between people, which focus on the transfer of information. The internal methods of communication which marks and Spencer's come across within the firm, staff and employees are: E-mail, Memos, Face to Face, Notices, Sharing data base and Team briefing. The above are the types of communication used in Marks and Spencer. The external sources of communication which Marks and Spencer's comes across within the firm through mainly stakeholders, customers, suppliers etc are: E-mail, Business to customers, Mail, Letters, Advertising, Meetings, Fax, Arranging conferences, the Internet and the Websites of all leading brokers. ICT, which is known as information communication technology. Is helping Marks and Spencer's a huge deal as it is providing them with good communication skills. The use of ICT internally for Marks and Spencer's is the use of mainly the Internet and E-mail because this uses both internal and external sources of communication. It has managed to replace communications like letters because it is quicker to receive and also it could be cheaper. The reason why people are starting to use the Internet and E-mail is because it is faster and much more reliable. ...read more.


Marks and spencers.com this is good because it gives you a lot of information about the company also you can e mail them and get what ever information you want because they get your mail within minutes and they will send you back with what ever you want to know. ICT has had a big impact on Marks and Spencer's because when the company first started they had nothing there was no technology to spread the companies information about except for newspapers and the only method of ICT they had was radios. Coming in to the year 2000 there has been a lot of changes like there is the Internet where you can spread your information by using E mail because if you are in one country like Marks and Spencer's head office is in France so all they have to do is E mail the head office and they will get the information and received back to the company with in minutes. There is also fax machines where you can send information using paper and now every has a mobile phone so you can contact a person if they are out. There is new technology coming out all the time like you got flat screen T Vs and DVD players where you can play a film on a disc. ...read more.


Since using ICT I think the performance of Marks and Spencer's has been good because their communication has got better as employees react quicker to their job or what ever they have to do because all they have to is leave a quick message and they just carry out the job. I think this is a good advantage to the company because they get their work done quicker and this way they don't have to keep the customers waiting as they product can be sent down quicker and this way it keeps the customers happy. The people who Marks and Spencer's communicate inside the business managers to employees this is because they want them to do a job on a different level or they want them to do something. The only other communication inside the business is if the manager wants to talk to another manager from another branch. The people who Marks and Spencer's communicate out side the business are customers because they buy the products of them. They also communicate with people who deliver the products to their business. This is one of their main communications because the deliver the products to them so it is important that the communication is good between Marks and Spencer's and its customers. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Communications section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Communications essays

  1. In this piece of coursework I will be looking at how Tesco uses ICT ...

    it in manually and they are normally used in the Tesco café for selecting the fresh goods that can't be scanned. Sensors These can be used to collect things like temperature, light, movement and pressure. These are used in Tesco in the automatic doors.

  2. Provide a detailed analysis of the impact of ICT on internal and external communication ...

    The advantages are if machines are left on all the time, faxes can be received at any time and high speed compare with letters. The disadvantages are the telephone connection is sometimes lost and fax machine can sometimes run out of paper at a crucial time.

  1. using ICT to communicate

    Red is used for big titles which are supposed to stand out and black is used for titles and general text. The three main colours used throughout the leaflet are red, black, and white. Graphic/images/logos The picture on the front is big, clear, and eye-catching but not relevant.

  2. Digital communications

    * Reload a web page using the Refresh button; this is useful if the web page does not look as though it has fully loaded * Set a home page which will automatically load when the browser opens: the user can return to this web page at any time by pressing the Home Button.

  1. OCR GCSE Business & Communication Task 7 Report

    I was also able to use drawing stencils within the programme to structure the linear borders within my work. Comment: I think I managed to achieve a high standard registration form, which is appealing, professional and involves tidy borders and texts.

  2. Free essay

    Impact of ICT in Community

    The Braille keyboard makes it possible for a person like Marry to operate a computer - read the display, send and receive e-mail related to the work, and browse the Web. The Braille keyboard does not have to sit on a desk or a keyboard tray it can be positioned in many places e.g.

  1. SK-II has already established as a leading brand within its' skin-care industry. By empowering ...

    Lamborgini on a jammed city street where the potential power of your car has not been utilized at all. * This kind of sales generation method is doomed to failure due to the fact that: o Inconvenience for customers to purchase online: Customers must download the PDF mail order form

  2. An Investigation into Business Communication

    With poor communication, many things would not occur. Employees would not know what to do, the business would not be able to obtain supplies, and the customers would not be able to find out or buy the services and goods the business provided.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work