Internal and external methods of communications for Marks and Spencer's.

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Task 4

For this task I will find out about the different communications within Marks and Spencer. I will find the internal and external methods of communications for Marks and Spencer’s.

Communication is basically the interaction between people, which focus on the transfer of information.

The internal methods of communication which marks and Spencer’s come across within the firm, staff and employees are: E-mail, Memos, Face to Face, Notices, Sharing data base and Team briefing.   The above are the types of communication used in Marks and Spencer.

The external sources of communication which Marks and Spencer’s comes across within the firm through mainly stakeholders, customers, suppliers etc are: E-mail, Business to customers, Mail, Letters, Advertising, Meetings, Fax, Arranging conferences, the Internet and the Websites of all leading brokers.

ICT, which is known as information communication technology. Is helping Marks and Spencer’s a huge deal as it is providing them with good communication skills.

The use of ICT internally for Marks and Spencer’s is the use of mainly the Internet and E-mail because this uses both internal and external sources of communication. It has managed to replace communications like letters because it is quicker to receive and also it could be cheaper. The reason why people are starting to use the Internet and E-mail is because it is faster and much more reliable.

The use of memo: This is done using E-mail, as it is quicker before it used to be writing but technology has since changed and introduced the E-mail.

A memorandum is a little heading or message saying what the subject is about who you sending it to and who it are sent by.

The use of reports: Reports are also written using a word processor it is hardly written by hand any more because it takes too long. If the main departments want an immediate report on a branch then they send it through the computer, as it is quicker it is more likely that they will use E-mail, as they will get a quick response back.

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The use of shared database: This source of technology is used quite a lot as it is used for charts such as profit charts, financial charts and sales reports. This is a source of communication because if the head wants to see how the company’s data is flowing he can comment and give response as soon as possible without having to consult his supervisors or deputy `s

Notices are written by hand so there is no ICT involved, as it is only short memos to inform staff about what’s going on within the company.

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