• Sending an attachment (such as an images, documents, etc.) with an email, so paper is not getting wasting and it will be easier to correct on the computer from the original copy. For example a business document could be attached to an email such as a sale report. This is benefit to a sale manger because he can send all his salespeople a sales summary and they all get the same copy. Sending an attachment can be a cheaper and speed up the communication rather than sending it by the post meaning it saved the company money.
• Putting a password on an email is so it will stay confidential. For example, protecting an email so no one can access it when it contained highly confidential information. The drawback if you don’t put on a password is that someone form another company could look that the email and take the vital information from that company to improve they own. This can lead to unauthorised access which in the end can lose the company money.
• Putting an electronic signature of the email so it look more formal so and someone it business will treat this email more formal. For example sending an email to an important business contact, when you forget to your name and job title on the end of the email. This is could make yourself look bad, so if you always use a electronic signature you never have to worry about this because it can be customised on most email software
• An address book can save all important email addresses so you don’t have remember them. For example it you forget an email that you sned.
• Organising your into folders can be helpful because it will make easier to find a certain email.
Wikis
A wiki is a page or collection of Web pages designed to enable anyone who accesses it to contribute or modify content, using a simplified mark up language. Wikis are often used to create collaborative websites and to power community websites. The collaborative encyclopaedia Wikipedia is one of the best-known wikis. Wikis are used in business to provide intranets and Knowledge Management systems. So in business everyone can access the wiki in the company so they can edited and put there own input on the wiki.
The features of using wikis are:
• Wikis can be accessed any where of the worldwide web making it easy to get to. So for example if you were away on a business or training trip. This is an advantage because you could access the work from anywhere from in the world so you can improve and so the other employee will know what to do in your absents.
• Information of wikis can be edited or deleted easily from any computer that has internet access
• Can be easily set up as a website and webpages can be created or edited or deleted from the computer.
• Other articles can be linked to other articles by hyperlinking certain words in them.
Instant Messaging (IM)
Instant messaging, often shortened to simply "IM" is the exchange of text messages through a software application in real-time. Generally included in the IM software is the ability to easily see whether a chosen friend, co-worker or "buddy" is online and connected through the selected service. Instant messaging differs from ordinary e-mail in the immediacy of the message exchange and also makes a continued exchange simpler than sending e-mail back and forth. Most exchanges are text only; though popular services such as MSN Messenger now allow voice messaging, file sharing and even video chat when both users have cameras.
The features of IM are:
• Sending messages over the internet and be able to get an instant reply. So in business you could communicate with business contact anywhere in the world. This is an advantage because its cheaper than using a mobile phone because it cost to call a business contact, while using IM it can cost nothing because it can free software to download.
• Being able to file share, so you would be able send business documents over the internet to someone else in the company you work for.
• Being able to use video chat because it would be like a video conference and it would save you a lot of money this way.
• Messages can be saved on the computers so you be able to check important information given to you.
• It’s a private way of communicating through business so important information can’t be lost.
• Offline messages can be sent so you can messages can be read went the person login if they are not online at the time u send the message.
• More than two people can be a in a conversation so you could do meeting over the internet.
