Mikes garage has been running for almost ten years now. Based in Iford Essex, it is a small business in comparison to most other garages. Installing a system.
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ANALYSIS INTRODUCTION Mikes garage has been running for almost ten years now. Based in Iford Essex, it is a small business in comparison to most other garages. The garage provides a number of services for customers. These services include tyre change, oil change, engine servicing, MOTs and engine tune-ups. The garage hasn't really changed all that much since it was set up in early 1993. There has been a general increase in the number of mechanics employed by Mike. This was originally three but has increased to a dozen mechanics, each working a different shift. Although small in comparison to other garage businesses, Mikes garage seems to be growing at a fairly slow but steady rate. At present the garage employees a dozen mechanics, with Mike helping out on occasions. Recently Mike has introduced a number of new services, including a car washing and engine changing services. This introduction of new services was due to the large client demand in recent months. Since the business was set up new tools and machinery have been introduced. This recent investment was to replace old worn out tools. In recent years Mike has given some thought to the possibilities of future expansion. He is currently considering purchasing a garage within the local area. This will mean that Mike will have to employ more mechanics to man that branch. Currently Mike handles the client appointment making in the present garage. If he decides to purchase this new garage then he will have to employ someone to handle any inquires that may arise by clients at that branch.
When a job takes longer than usual or if it is finished earlier than usual, then the client's details are used to contact them in order to inform them. A copy of the appointment details, including the day and time of the appointment is made for the customer as a reference for them to keep. INTERVIEW QUESTIONS AND ANSWERS 1) How are appointments for services recorded? A customer would call us up and I would take their details, writing them in the appointment book kept on my table. Depending on the day they would like and given that that day and time is free, they will be allocated a time slot for their service. Of course this will depend on whether we do that particular service. 2) How would you rate the importance of your booking system? Without a way of keeping a record a our clients details as well as their appointment dates there is no way that the garage would function. So I would say the appointment system is the key to the business running. 3) How regularly do you back up the data stored? We don't really back up information stored in the book. 4) Given that you don't back up the data stored in the book, what would be the effect to the business if the appointment book was damaged, lost, stolen or destroyed? Well it's like I said if the system should fail at any time there is no way of knowing which client is booked in. So if we get a number of clients turning up we won't know who is first to be serviced.
More advanced features include advanced templates which may include field names for user data entry, selective mail merge, editing menu bar to include special/restricted functions. SOLUTION 3 The third solution was to construct the system on Microsoft Access. This is a database application, which allows you to construct databases. The basic features of access include relational tables with primary & secondary keys, creation of reports and data entry forms. However it also has some advanced features. These include complex queries based on multiple tables, validation checks, tables and figures imported from word processor and spreadsheet, summary reports, selection boxes on forms and field macros. FINAL SOLUTION Given all three options, I have selected option three. Microsoft Access will allow me to create a system, which will meet the requirements of the new system as well as a number of other objectives. The reports feature will allow me to construct reports regarding jobs, which require more time. The use of macros will allow me to make the system easy for the user to move around with in the system. The forms feature will allow the user to enter data into the system with the greatest of ease. The validation checks will also allow me to make the system easy for the user to use. ENTITY RELATIONSHIP DIAGRAMS END USER LITERACY Mike has never been into computers. As a mechanic he never really came into contact with them. From the interview with him, he claims that he has never really used them. This will mean that the system that I will design and construct will have to be simple enough for him to use easily. ICT SPECIFICATION YASSIR ELAMIN ICT SPECIFICATION YASSIR ELAMIN ICT SPECIFICATION YASSIR ELAMIN ICT SPECIFICATION YASSIR ELAMIN
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