• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month
Page
  1. 1
    1
  2. 2
    2
  3. 3
    3
  4. 4
    4
  5. 5
    5
  6. 6
    6
  7. 7
    7
  8. 8
    8
  9. 9
    9
  10. 10
    10
  11. 11
    11
  12. 12
    12
  13. 13
    13
  • Level: GCSE
  • Subject: ICT
  • Word count: 2720

Mikes garage has been running for almost ten years now. Based in Iford Essex, it is a small business in comparison to most other garages. Installing a system.

Extracts from this document...

Introduction

ANALYSIS INTRODUCTION Mikes garage has been running for almost ten years now. Based in Iford Essex, it is a small business in comparison to most other garages. The garage provides a number of services for customers. These services include tyre change, oil change, engine servicing, MOTs and engine tune-ups. The garage hasn't really changed all that much since it was set up in early 1993. There has been a general increase in the number of mechanics employed by Mike. This was originally three but has increased to a dozen mechanics, each working a different shift. Although small in comparison to other garage businesses, Mikes garage seems to be growing at a fairly slow but steady rate. At present the garage employees a dozen mechanics, with Mike helping out on occasions. Recently Mike has introduced a number of new services, including a car washing and engine changing services. This introduction of new services was due to the large client demand in recent months. Since the business was set up new tools and machinery have been introduced. This recent investment was to replace old worn out tools. In recent years Mike has given some thought to the possibilities of future expansion. He is currently considering purchasing a garage within the local area. This will mean that Mike will have to employ more mechanics to man that branch. Currently Mike handles the client appointment making in the present garage. If he decides to purchase this new garage then he will have to employ someone to handle any inquires that may arise by clients at that branch. ...read more.

Middle

When a job takes longer than usual or if it is finished earlier than usual, then the client's details are used to contact them in order to inform them. A copy of the appointment details, including the day and time of the appointment is made for the customer as a reference for them to keep. INTERVIEW QUESTIONS AND ANSWERS 1) How are appointments for services recorded? A customer would call us up and I would take their details, writing them in the appointment book kept on my table. Depending on the day they would like and given that that day and time is free, they will be allocated a time slot for their service. Of course this will depend on whether we do that particular service. 2) How would you rate the importance of your booking system? Without a way of keeping a record a our clients details as well as their appointment dates there is no way that the garage would function. So I would say the appointment system is the key to the business running. 3) How regularly do you back up the data stored? We don't really back up information stored in the book. 4) Given that you don't back up the data stored in the book, what would be the effect to the business if the appointment book was damaged, lost, stolen or destroyed? Well it's like I said if the system should fail at any time there is no way of knowing which client is booked in. So if we get a number of clients turning up we won't know who is first to be serviced. ...read more.

Conclusion

More advanced features include advanced templates which may include field names for user data entry, selective mail merge, editing menu bar to include special/restricted functions. SOLUTION 3 The third solution was to construct the system on Microsoft Access. This is a database application, which allows you to construct databases. The basic features of access include relational tables with primary & secondary keys, creation of reports and data entry forms. However it also has some advanced features. These include complex queries based on multiple tables, validation checks, tables and figures imported from word processor and spreadsheet, summary reports, selection boxes on forms and field macros. FINAL SOLUTION Given all three options, I have selected option three. Microsoft Access will allow me to create a system, which will meet the requirements of the new system as well as a number of other objectives. The reports feature will allow me to construct reports regarding jobs, which require more time. The use of macros will allow me to make the system easy for the user to move around with in the system. The forms feature will allow the user to enter data into the system with the greatest of ease. The validation checks will also allow me to make the system easy for the user to use. ENTITY RELATIONSHIP DIAGRAMS END USER LITERACY Mike has never been into computers. As a mechanic he never really came into contact with them. From the interview with him, he claims that he has never really used them. This will mean that the system that I will design and construct will have to be simple enough for him to use easily. ICT SPECIFICATION YASSIR ELAMIN ICT SPECIFICATION YASSIR ELAMIN ICT SPECIFICATION YASSIR ELAMIN ICT SPECIFICATION YASSIR ELAMIN ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE ICT Systems and Application section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE ICT Systems and Application essays

  1. System requirements analysis

    The booking software is very easy to use and the layout is quite clear. 'Excel' comes with the 'Microsoft office' package and it comes quite cheaply. This would be ideal for the health centre as it has only just opened and has a low budget.

  2. a level ict project

    Corrective action 2 End user testing When developing any solution for an end user it is essential that they are involved at all stages of development so that all requirements are met and advantageous feedback can be acquired. Worksheet based on the requirements of the system has been devised for

  1. Hospital Information System

    Patient Care related areas were given priority in order to achieve the objectives. 2.2.4 The functions of new information system * Clinical: New information system, the Unified Intelligence System, provides clinicians with: * Real-time access to aggregated data for informed decision-making.

  2. ICT (double award) - Business systems portfolio.

    Once this has been done the system has a stock list and will remove the item off the list. This is useful because at the end of each day the system can be checked to see what stock they are running low on, and will be able to order some more before they completely run out.

  1. Benefits of using my IT system in the Travel Agents.

    After that I will click on postcode. Finally I will click on input mask and type in (LL0\ 0LL). The method for using input mask worked really well. The only change should be that it would be easier if there was screenshots or images. Using Validation rules and text (gender)

  2. Planning a system to handle school records.

    * The system should automatically calculate the cumulative marks, percentage and graph of individual student in every subject, * The system should allow user to gain accurate result in calculation. * The user should able to enter all the data and easily view it.

  1. ICT Access

    Internet Explorer can be used to obtain and extract the images from various Internet sites collect and information regarding property details deliver by opposing Estate Agents. Access is required to produce the database. The assistance of Microsoft Access will allow me to enter clients, properties and date of viewing; applying reports form queries and macros.

  2. ICT Job Applications - Enricé's Tapas Bar.

    Users IT skill level The system must be simple to use, but they must have sufficient knowledge of language to be able to input data in correctly. Input The following types of data need to be entered onto the database: Field Name Type of Data Validation Example Title Text Dropdown list Mr, Mrs, etc.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work